fisheandlilly.com Reviews 

567
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 169 reviews, reviewers had a great experience with this company. Customers are really happy with the stylish furniture designs and mention that the wooden pieces look stunning in their homes. People frequently praise the fast delivery service, noting that packages arrive quickly and everything is extremely well protected. Buyers find it super simple to assemble the furniture since only a few legs need to be attached. Though some customers experienced issues with damaged items or delayed shipping times. A few reviewers felt that customer support could be much better when trying to arrange returns or replacements for faulty products.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items like bedside tables are solid,... See more

Quality

Consumers find quality to be positive, highlighting that the furniture is well-made, sturdy, and features... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting speedy arrivals... See more

Customer service

Reviewers mention ambiguous feedback about customer service. While many consumers praise specific support... See more

Order

Clients share ambiguous opinions on order experiences, as feedback varies significantly among buyers. While... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I purchased two Scandinavian Logan Walnut side tables. The first shipment, both the items received were defaced. I contacted F&L who collected, dispatched and replaced defaced side tables all within... See more

Company replied

Rated 5 out of 5 stars

I was looking for simple, lovely, effective design, of good quality oak. I was prepared to pay a lot but hoped for a reasonable price. The bedside tables I found at fisheandlilly were exactly what I... See more

Company replied

Rated 5 out of 5 stars

The whole purchase and delivery was absolutely perfect. It arrived very quickly, well packaged and it was super easy to put the legs and handles on. We are very impressed with the quality and how stur... See more

Company replied

Rated 5 out of 5 stars

We're very happy with our new bedside tables which are stylish, well-made and, most importantly, narrow enough to fit our small space. One quibble: the items turned out to be darker than in the photog... See more

Company replied


Company details

  1. Furniture Store

Written by the company

Fishe and Lilly was created in 2021 to provide stylish and high quality furniture to families like ours who wanted to create a unique looking home. We’re a family business run by the two heads of our household. My wife calls me Fishe, and I call her Lilly.


Contact info

4.2

Great

TrustScore 4 out of 5

567 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 51% of negative reviews

Typically takes over 1 month to reply

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4.2

All reviews

(567)

161 reviews in the last 12 months

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Rated 5 out of 5 stars

Stylish quality furniture

We needed a pair of narrow bedside tables for our new home, and we are delighted with the choice we made. Both tables arrived well packaged, no damage. They are excellent quality, and look great in our new home! We now have our eye on the matching dressing table!

14 April 2026
Unprompted review
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Reply from fisheandlilly.com

Thank you so much! That's great to hear and we look forward to welcoming you back!

Rated 5 out of 5 stars

Good looking and good value for money

We are very pleased with our bedside tables. They arrived promptly and are as described. The packaging, although very secure, has a strong smell which took a few days to get rid of. But the bedside tables are now looking very good and stylish.

14 April 2026
Unprompted review
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Reply from fisheandlilly.com

Thanks so much!

Rated 5 out of 5 stars

Scandanavian Walnut bedside Tables

Our Fishe and Lily Walnut bedside tables are adorable. They are good quality and sturdy. They arrived in the same week that we ordered them. No complicated assembly required. All we had to do was attach the legs. The instructions were clear and only paper packaging was used. Love it!

3 February 2026
Unprompted review
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Reply from fisheandlilly.com

Thanks so much!!

Rated 5 out of 5 stars

Just what I wanted, perfect

Just what I wanted. Study, solid wood, mid century vibe, free delivery... Excellent thanks! We will tell everyone about Fishe&Lily x

17 March 2026
Unprompted review
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Reply from fisheandlilly.com

Thanks so much! Really appreciate the review!

Rated 5 out of 5 stars

Beautiful little side tables

Beautiful little side tables that look wonderful in my bedroom. Really well packaged for delivery. Easy to assemble. And such good quality. I am delighted, thank you.

17 March 2026
Unprompted review
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Reply from fisheandlilly.com

Thank you very much!

Rated 5 out of 5 stars

Quality pieces, quality customer service

Quality pieces, quality customer service. These are both things that defined my experience with Fishe and Lilly. The furniture felt solid and expensive. Although the piece I ordered did not end up being correct for the space, Stephen did a fantastic job with answering questions and providing a solution. I wouldn't hesitate to order from Fishe and Lilly again, but would recommend (as with all furniture purchases!) looking closely at customer review photos which Fishe and Lilly encourage to be posted, as these are often more representative of colour and texture than the professional images.

19 March 2026
Unprompted review
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Reply from fisheandlilly.com

Thank you!!

Rated 5 out of 5 stars

Tip Top

The quality of the bedside tables is fantastic, truly solid and the drawers move smoothly. It was easy to attach the legs and they are very sturdy. Came very well packaged. Thoroughly recommend F&L.

1 March 2026
Unprompted review
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Reply from fisheandlilly.com

Thanks so much, we really appreciate it!

Rated 1 out of 5 stars

Really poor service and low quality

Really poor service. We ordered 2 bedside tables. One of them was defective (the foot was not attached because the unit had been incorrectly drilled, so foot was loose in the box).

We received advice to glue the item ourselves, not ideal with what is supposedly higher quality furniture. Not only that, but no discount or refund to cover the cost of rectifying h the defective furniture was offered, until we pressed them on it, at which point a %5 discount was offered, which did not even cover the cost of quality wood glue.

All in all terrible quality and service.

27 February 2026
Unprompted review
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Reply from fisheandlilly.com

Hi Leon,

I won't sugarcoat it: suggesting you glue a defective bedside table foot yourself was a total failure in customer service, even if we managed to dispatch the missing washers for your dressing table without fuss.

You paid for quality, solid furniture, not a DIY project. Offering a 5% discount that didn't even cover a bottle of wood glue was completely out of line and nowhere near the standard we hold ourselves to.

I'd love the opportunity to make this right properly. Please drop me a line directly at stephen@fisheandlilly.com—I will personally oversee getting that bedside table replaced or fully refunded for you immediately.

Warmly,
Stephen
Co-founder, Fishe & Lilly

Rated 1 out of 5 stars

Disappointing Delivery Experience

Very disappointing delivery experience with AIT Home Delivery, who were responsible for delivering furniture purchased from Fishe & Lilley.

The first delivery never arrived despite me taking a full day off work to wait. The second attempt arrived far outside the agreed delivery window, meaning I couldn’t answer the door due to work commitments. The delivery was only completed on the third attempt.

When the team finally arrived, they walked across wet, muddy grass and attempted to enter my house with muddy footwear. I had to stop them from bringing mud into the property. They also left the furniture at the front door rather than placing it inside, which made it extremely difficult to move.

The furniture itself is lovely, but the delivery experience was extremely frustrating. I would strongly encourage Fishe & Lilley to review their delivery partner, as the service from AIT Home Delivery fell well below what customers should expect when purchasing large furniture items.

2 March 2026
Unprompted review
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Reply from fisheandlilly.com

Hi there,

Taking a full day off work for a courier no-show—followed by missed delivery windows, muddy boots indoors, and having heavy furniture dumped at the front door—is an absolute nightmare of a delivery experience, and I am genuinely sorry.

Even though AIT Home Delivery is a third-party courier, we choose to partner with them, so when they drop the ball this badly, it reflects directly on us. A beautiful piece of furniture means very little if the process of getting it into your home leaves you stressed and frustrated.

Hearing that you love the furniture itself means a lot to our team, but you shouldn't have had to fight through three failed delivery attempts and guard your carpets just to get it. We are filing a formal complaint with our account manager at AIT regarding this specific delivery crew.

I’d like to offer a gesture of goodwill to make up for the ruined day off and the frustration. Please drop me an email directly at stephen@fisheandlilly.com with your order details so I can sort that out for you.

Warmly,
Stephen
Co-founder, Fishe & Lilly

Rated 5 out of 5 stars

Perfect bedside table

I've been searching for a very small bedside to fit next to my bed. The value for money and service were great.
Easy to order, delivered as arranged, good quality for the price and I love them!
Product ordered:
Scandinavian Walnut Narrow Bedside Table

19 February 2026
Unprompted review
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Reply from fisheandlilly.com

Thank you very much!

Rated 5 out of 5 stars

STUNNING!

I stumbled across Fishe and Lilly after a very long search on the internet for real wood bedroom furniture at a realistic price. I read the reviews and everybody was very happy with their purchases, so I decided to place my order. WOW, I was blown away by how well packaged everything was, the quality, design of the bedside tables and dressing table is just beautiful! I shall definitely use them again and recommend them to anyone!

2 March 2026
Unprompted review
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Reply from fisheandlilly.com

Thank you so much! WOW what a lovely review! Really made us feel special :-)

Rated 2 out of 5 stars

Quality of the bedside table is much…

Quality of the bedside table is much poorer than expected, the wood is not well finished, there are several marks, chips and areas where the wood doesn’t align properly so the drawers do not open and close smoothly at all. and I’m sceptical it’s solid walnut/mango as advertised. Additionally it smells AWFUL. We’ve kept the packaging to potentially return if F&L can’t rectify but had to isolate the packaging in a separate room because it smells so toxic - what is in your products?!?

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Bedside table

Ordered a bedside table. It arrived promptly, really well packaged and protected. Quality of the item was great and there was minimal assembly. Great experience with this company.

23 February 2026
Unprompted review
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Reply from fisheandlilly.com

Thank you very much!!

Rated 5 out of 5 stars

Really great experience from start to…

Really great experience from start to finish. Easy to order, quick delivery and easy to assemble (just the legs to attach).
We love our bedside tables, thank you so much, they look lovely.

5 February 2026
Unprompted review
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Reply from fisheandlilly.com

Thank you so much!

Rated 5 out of 5 stars

Norway 2 drawer Walnut…

We purchased the Norway 2 drawer Walnut Console table. Excellent product, very easy to assemble. Ordered on Friday delivered on Tuesday. Very pleased with purchase and delivery . Would definitely use this company again.

5 February 2026
Unprompted review
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Reply from fisheandlilly.com

Thank you so much! We really appreciate it!

Rated 5 out of 5 stars

The small bedside table with drawers…

The small bedside table with drawers that I ordered is beautifully made. Traditional workmanship which is so hard to find these days.

28 January 2026
Unprompted review
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Reply from fisheandlilly.com

Thank you for this very kind compliment!

Rated 5 out of 5 stars

Great quality product.

Good communication & swift delivery. Good quality product with straight forward instructions to put together. Was a little tricky fixing the shelf - 2 pairs of hands helped for this bit!

18 February 2026
Unprompted review
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Reply from fisheandlilly.com

Thank you very much!

Rated 5 out of 5 stars

10/10

We found fishe and lilly on Etsy and instantly loved their designs. After ordering some bedside tables and receiving within 2 days, we could see the quality of the products. We then proceeded to order two chest of drawers and a dining table, with Stephen answering our questions very quickly along the way. Quality products and designs, quick delivery and customer service.

16 February 2026
Unprompted review
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Reply from fisheandlilly.com

Thank you for this very kind review!! We're so glad to be of service :)

Rated 2 out of 5 stars

Poor quality control/manufacturing

I ordered the Wright extendable Oak dining table which was delivered quickly. Everything was great! Until we got it out of the box and opened up the leaf and found two areas where the veneer was lifting. I contacted customer services who requested photos and then quickly arranged for the faulty table to be collected and a new one dispatched. I asked them to make sure that the replacement had a full quality check before sending it out.
The second table came within 3 days and they collected the first faulty one at the same time. Again, my husband put it together and again we had to to ask someone to come and help us get it out of the box because it was too heavy for me. Everything looked good until we opened up the leaf and they were several areas that were scuffed and a place where the veneer was chewed.
I have written this review direct to Fishe & Lily And I can see that they have not published it against the product.
The table was lovely and just the size that I wanted but the quality was so disappointing. For anyone considering buying this table, I would agree with another reviewer that the colour of the wood is not as it looks on the website.
The only reason I have given two stars instead of the minimum is because each time they did arrange collection and refund us our money back quickly.

23 January 2026
Unprompted review

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