First Fence Ltd - Bristol Reviews 5

I contacted First Fence Bristol and spoke with Chloe Gill on several occasions. She was sooo lovely. Extremely helpful and kind. Nothing too much trouble. I highly recommend First Fence. I have contacted both Bristol site and main office and have always been met with such a can do attitude. Really appreciate that as an autistic dyslexic pensioner!

Background:
I was planning to enclose my garden in V mesh fencing so that out pets could not escape. I did considerable research in to what system suited my requirements and given the difficult nature of the site the exact specifications I needed.
I contacted five different companies for quotes that ranged quite markedly. I got the quotes but rang up each company for specific queries.

Outcome:
I went for First Fence. They weren't the cheapest but they were competitive and the cheaper companies had not good reviews and not as helpful. The First Fence website I found easy to use and I was dealt with so wonderfully by customer services which gave me confidence to proceed.
I made my order and paid in full - you know that feeling when that is done and you wonder whether you have chosen correctly.
To my surprise after receiving all the correct invoices and confirmation of delivery I was rang up by a lady called Jodie who just wished to go through my order just in case I had made an error (back to difficult site issue). What company does this? They had my money. First Fence obviously does.
I paid more for specific day delivery because of access issues and work commitments. The fact they offer so many personalised options is great.

The week before delivery I was sent numerous communications to confirm details. Today my delivery arrived as promised. Delivered on a flat bed van as needed for the site. Delivered by a guy called Adrian who was so helpful and polite.

Conclusion: I can't recommend First Fence enough. I am a private purchaser who isn't spending tens of thousands but a few thousand on a domestic project. I have been treated like a major account holder and it restores my faith in dealing with companies.

Finally: The products were high quality.

Toby was very helpful when ordering the temporary fencing from HO ensuring we had all the right extras for our small residential project. Richard, he described himself as the pretty Richard from the Bristol depot, was friendly, respectful of property, and together we got the fencing off the lorry very easily. We chose new and all panels were clean and undamaged, the feet were all clean and the couplers, spanner and pins came in a bag which was useful.
The only negative was we were told we were get a call the afternoon of the day before to advise an approx time - we didn't - and that we said anytime after 9am on the specific delivery day we had chosen - it was delivered at 8am - but we did get the expected call from Richard to say he was on his way - he had no record of the timing request. Even with this, if we had to have temporary fencing again, we would still choose them but something to consider

Absolutely awful company would not recommend in any way,

Fantastic service from Scott at first fence. I couldn’t get anyone here to help me unload but Scott unloaded 25 large fencing harriers all on his own by hand in the pouring rain ,he was very caring and didn’t wa t me to get soaked. He saved me a job as I’m not as muscly and strong as a bloke !He was an absolute gentleman.ThNkyou Scott you are a credit to Firstfence .