Firstcom Europe Reviews 

408
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 225 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff for providing exceptional support and guidance throughout the entire setup process. Reviewers consistently highlight the prompt response times and highly efficient service when managing new phone and broadband systems. However, some people mentioned that the physical transition and installation phases were handled exceptionally smoothly by the knowledgeable local engineers. Consumers deeply appreciate the clear ongoing communication and regular updates provided by the office team from the initial quote to final completion. People note that nothing ever feels like too much trouble for the dedicated team members assisting them.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are patient, supportive, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising the attentive and friendly... See more

User experience

People report positive experiences with user experience, highlighting smooth transitions, helpful... See more

Response time

Consumers find response time to be extremely satisfactory, consistently praising the fast turnaround and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We asked First Comm to devleop our shared working platform, get required licenses and set up a medium size team on email etc. for a new programme mobilising across Bradford. It's been a great experien... See more

Company replied

Rated 5 out of 5 stars

From beginning to end the change over with Firstcom has been easy. Initial meeting with Jamie Stonehewer, was great, he gave us the costs and left us to make a decision in our own time, wit... See more

Company replied

Rated 5 out of 5 stars

Please can I just say a big THANK YOU to Callum Entwistle who has visited site on 2 occasions and has patiently worked through 2 days of difficult frustrating situations concerning us moving. I... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from beginning to end. The team at FirstCom are very patient, supportive and professional. We delth with Chris Kirkwood, Carly and Warren, each of them were amazing to deal with.... See more

Company replied


Company details

  1. Telecommunications Service Provider

Written by the company

Firstcom Europe provides business communications solutions for businesses of all sizes. We specialise in: -Unified Communications - Cloud based phones systems (VoIP) -Contact Centre Solutions -Business Mobiles -Broadband -IT and Managed Services We have been providing companies with VoIP solutions since 2004. We can help you move from your existing system to a user-friendly modern cloud solution. 0333 0237000


Contact info

4.8

Excellent

TrustScore 5 out of 5

408 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(408)

209 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This will be my second move of the…

This will be my second move of the year. I reached out to Carly as she went above and beyond last time with no issues. Once again Carly moved quickly for me and got all services moved over efficiently with the help of Will and Luke. Big shout out to all three. Thanks for the help

18 September 2026
Unprompted review
Firstcom Europe logo

Reply from Firstcom Europe

Thank you for your fantastic feedback - we're so pleased our team could help you so efficiently and made the process easy for you and your team.

Rated 5 out of 5 stars

Fantastic service from beginning to end

Fantastic service from beginning to end. The team at FirstCom are very patient, supportive and professional. We delth with Chris Kirkwood, Carly and Warren, each of them were amazing to deal with.

This is our 2nd phone system with FirstCom and the service has been great throughout.

14 September 2026
Unprompted review
Firstcom Europe logo

Reply from Firstcom Europe

Thank you for your fantastic feedback - we're so pleased our team could help you so efficiently and made the process easy for you and your team.

Rated 5 out of 5 stars

Good Service. Nice People

Lancaster Cathedral has just switched to Firstcom and the service is excellent, including an update call with helpful Heidi Winrow.

18 September 2026
Unprompted review
Firstcom Europe logo

Reply from Firstcom Europe

Thank you for your great feedback!

Rated 5 out of 5 stars

Cherry Tree review

Excellent service from the engineer Warren. He was extremely helpful, friendly and professional throughout the visit. He explained everything clearly and was very informative, making sure I understood what was being done and why. He was also very polite and approachable. I would highly recommend his services and was very happy with the overall experience.

18 September 2026
Unprompted review
Firstcom Europe logo

Reply from Firstcom Europe

Thank you for your brilliant feedback - we're so pleased to hear how efficiently our team could help you.

Rated 5 out of 5 stars

Good customer service

Thanks to James, Carly and all the team at Firstcomeurope. They were all professional and helpful. We are very happy with the service we recieved.

17 July 2026
Unprompted review
Firstcom Europe logo

Reply from Firstcom Europe

Thank you for your brilliant feedback - we're so pleased to hear that our team could help you so efficiently!

Rated 5 out of 5 stars

Helpful Carly

Carly was really helpful in getting everything in place and sent out.

16 September 2026
Unprompted review
Firstcom Europe logo

Reply from Firstcom Europe

Thank you for your great feedback!

Rated 5 out of 5 stars

Archer Catering Systems phone issues

The engineer Warren was very pleasant and nothing was too much trouble and he soon resolved the issue with the phones
Many thanks
Archer Catering Systems

15 September 2026
Unprompted review
Firstcom Europe logo

Reply from Firstcom Europe

Thank you for your brilliant feedback!

Rated 5 out of 5 stars

Hands on and responsive

Hands on and responsive - also fast turnaround time. Able to fix a problem others could not and even out-of-hours - kudos to Carly and Will 👏

11 September 2026
Unprompted review
Firstcom Europe logo

Reply from Firstcom Europe

Thank you for your great feedback!

Rated 5 out of 5 stars

Carly Winrow has been a great help and…

Carly Winrow has been a great help and support keeping us updated and informed throughout the whole process nothing was too much trouble

14 September 2026
Unprompted review
Firstcom Europe logo

Reply from Firstcom Europe

Thank you for your great feedback - we're so pleased to hear how Carly could help you and your team so efficiently!

Rated 5 out of 5 stars

Big thanks to the firstcom team for…

Big thanks to the firstcom team for taking us through the whole prosses very smoothy. Particular thanks to Nigel who got up very early to travel to site for the install and Luke for organising the install.

9 September 2026
Unprompted review
Firstcom Europe logo

Reply from Firstcom Europe

Thank you for your great feedback!

Rated 5 out of 5 stars

Great Communication

A big thank you to Warren for all his great work in our office! His professionalism, communication, and dedication have been outstanding.

8 September 2026
Unprompted review
Firstcom Europe logo

Reply from Firstcom Europe

Thank you for your brilliant feedback!

Rated 5 out of 5 stars

easy transition

The transition over to our new phone systems has been a hassle free process with Firstcom. Carly was attentive and answered all our queries quickly & Luke was really friendly & guided us through the set up process. A very personable and professional company to deal with, would recommend.

26 August 2026
Unprompted review
Firstcom Europe logo

Reply from Firstcom Europe

Thank you for your brilliant feedback!

Rated 5 out of 5 stars

Warren from Firstcom was brilliant

Warren was brilliant from start to finish. Had plenty of time for us. Very professional. many thanks Warren.

27 August 2026
Unprompted review
Firstcom Europe logo

Reply from Firstcom Europe

Thank you for your brilliant feedback!

Rated 5 out of 5 stars

Would recommend

Set up is easy- Customer Service is always effective and efficient.

26 August 2026
Unprompted review
Firstcom Europe logo

Reply from Firstcom Europe

Thank you for your great feedback!

Rated 5 out of 5 stars

GREAT EXPERIENCE - Mobilising a shared platform for a team to work collaboratively for a 5 year programme.

We asked First Comm to devleop our shared working platform, get required licenses and set up a medium size team on email etc. for a new programme mobilising across Bradford. It's been a great experience and having their technical expert, Charlie C on hand and communicating in good time made sure everything flowed and we launched in good time. Further enquiries have been dealt with promptly. Kerry

24 August 2026
Unprompted review
Firstcom Europe logo

Reply from Firstcom Europe

Thank you for your great feedback - it's fantastic to hear how our team have helped you with your new set up so smoothly and efficiently!

Rated 5 out of 5 stars

EXCEPTIONAL SERVICE FROM CHARLOTTE


Charlotte co-ordinated our Broadband/Phone installation from start to finish and kept us informed all the time . Her communication was excellent throughout the entire process , making everything smooth and stress-free.
Fantastic customer service !

Kevin Belsham
G L Flow Limited

19 August 2026
Unprompted review
Firstcom Europe logo

Reply from Firstcom Europe

Thank you for your great feedback!

Rated 5 out of 5 stars

We've recently updated our broadband…

We've recently updated our broadband line to Fibre.
Carly booked this in for us, she was professional and kept us well informed.
Stewart and George attended site the following day after the line upgrade. They swiftly completed the job and the line is working perfectly.
We've been with Firstcom for a number of years and can genuinely say they are the best IT/ phone provider we have ever used

19 August 2026
Unprompted review
Firstcom Europe logo

Reply from Firstcom Europe

Thank you for your fantastic feedback!

Rated 5 out of 5 stars

Outstanding Customer Service!

I represent Lovatts Roofing in Bury. After a power cut caused some technical complications, I rang Firstcom and an engineer was thankfully sent out the same day.

Callam was very friendly, professional and knowledgeable. He diagnosed our issues and increased our internet speeds by approx 6x

If I had my own business I would choose Firstcom for sure. Just genuine real people with solutions.

17 August 2026
Unprompted review
Firstcom Europe logo

Reply from Firstcom Europe

Thank you for your brilliant feedback - we're delighted to hear how happy you've been with the service you've received from our team!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look