First Aid Kits Australia (part of Primivo Group) Reviews 

8,033
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,011 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, finding them well-designed, comprehensive, and exceeding expectations. The ordering process is frequently highlighted as easy and smooth, with a user-friendly website that helps people choose the right items. Reviewers are particularly impressed with the excellent prices, competitive deals, and the overall value for money. The delivery service receives widespread acclaim for its speed and efficiency, with many orders arriving much quicker than anticipated. However, some people also felt that the delivery time was quite lengthy, and noted that the expiry dates on some products, like kids' pads, were not as long as expected.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers noting that the kits are... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers consistently praising the fast... See more

Order

Consumers find the ordering process to be positive, with many praising its ease and simplicity, often leading... See more

Price

People report positive experiences with price, consistently finding them to be good, reasonable, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the good quality equipment,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered my K507 Sports medical first kit on Sunday and it was delivered Tuesday, as I am located outside the metro area that was pretty impressive. The pack itself exceeded my expectations. Well desig... See more

Company replied

Rated 5 out of 5 stars

Really satisfied with the purchase. The only improvement that might be helpful. The inventory list on A4 paper if it could have lines on it so that you can read the quantities of the items. I photocop... See more

Rated 5 out of 5 stars

Can’t fault First Aid Kits Australia. Good prices on quality products, a nice range of pre-packed kits for all situations, such quick dispatch and delivery, and the orders are always correct despite o... See more

Company replied

Rated 5 out of 5 stars

Stocked up during their EOFY sales so value for money was great! Super fast shipping and great communication. Not my first time buying from this company, and won't be my last. Couldn't be happier wit... See more

Company replied


Company details

  1. Medical Supply Store

Written by the company

For more than 20 years Australians have relied on First Aid Kits Australia for our Premium Quality, Great Value, and enormous range of First Aid Kits. First Aid Kits Australia is a fully Australian owned and operated business, making what we consider to be the very best first aid kits in Australia. Every kit we sell is manufactured under our TGA License to our uncompromising standards and our kits are relied on by tens of thousands of individuals, resellers, businesses, paramedics, emergency medical staff and government organisations every single day. While we all hope a first aid kit is something we never have to use, if you, a loved one, a colleague or customer are in a situation that requires one, having a high quality first aid kit really could make all the difference! When it comes to your safety, don’t risk being stuck in an emergency situation wishing you had a better kit, when you can rest assured, from us you have a kit that will cover you if you ever need it.


Contact info

4.9

Excellent

TrustScore 5 out of 5

8K reviews

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4.9

All reviews

(8,033)

1,933 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent shopping experience

Excellent pricing, prompt postage and a product I needed fairly urgently, but not stocked by any of our 12 local pharmacies.

1 June 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Ian!

Rated 5 out of 5 stars

Excellent & Fast Delivery!

Great product, got exactly what I paid for & more - Combo package at a discounted price and plenty of supplies that I hope I never have to use... especially the Snake Bite Kit!

9 June 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Jason!

Rated 5 out of 5 stars

Prompt service

Prompt service and delivery

2 June 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, David!

Rated 5 out of 5 stars

Great selection

Great selection, easy to navigate website, good price point

9 June 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Michelle!

Rated 5 out of 5 stars

Great products

Great products. Good prices and speedy delivery.

9 June 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Nicola!

Rated 5 out of 5 stars

Alls good

Price good.
Ordered items without any hassles.
Items arrived quickly and on time.
Good received are quality products.

8 June 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Terrance!

Rated 4 out of 5 stars

products received quickly

products received quickly, big expiry date on adult pads not so big on the kids pads which is a bit disappointing, will then have to order separate next time

9 June 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Joanne!

Rated 5 out of 5 stars

Excellent

The first aid kits arrived on time, were well stocked, and are of excellent quality. The ordering process was easy, delivery was prompt, and we are very happy with our purchase. Highly recommended.

2 June 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, MC!

Rated 5 out of 5 stars

Fast service

Fast service, easy to navigate site, quick reference for guidelines for type of kit needed for my needs. Well priced

8 June 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Sonya!

Rated 3 out of 5 stars

In regards to my experience

In regards to my experience - I love the equipment - it looks very sturdy and easy to decipher. It would be nice to have a 'how to use' booklet in the kit. The length of time that it took to arrive was quite lengthy also.. Product price was great and to be provided with a small First Aid kit was wonderful. Both devices will stay together and will provide a top class result. So thank you.

8 June 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Thanks for your feedback, Astrid. We will look into your suggestion.

Rated 5 out of 5 stars

quick

quick, good product and not expensive

1 June 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Glenn!

Rated 5 out of 5 stars

Fast, Reliable Service and Quick Delivery

First Aid Kits Australia provided excellent service. Our order was processed quickly, and the products arrived very fast. We really appreciate the prompt turnaround and would happily recommend them to others.

27 May 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, James!

Rated 5 out of 5 stars

Website was easy to navigate

Website was easy to navigate, products easily found, reasonably priced. Overall the process was easy

26 May 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Beth!

Rated 5 out of 5 stars

Products arrived quickly

Products arrived quickly, as ordered. Great pricing as well.

26 May 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review!

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