First Aid Kits Australia (part of Primivo Group) Reviews 

8,027
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,011 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, finding them well-designed, comprehensive, and exceeding expectations. The ordering process is frequently highlighted as easy and smooth, with a user-friendly website that helps people choose the right items. Reviewers are particularly impressed with the excellent prices, competitive deals, and the overall value for money. The delivery service receives widespread acclaim for its speed and efficiency, with many orders arriving much quicker than anticipated. However, some people also felt that the delivery time was quite lengthy, and noted that the expiry dates on some products, like kids' pads, were not as long as expected.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers noting that the kits are... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers consistently praising the fast... See more

Order

Consumers find the ordering process to be positive, with many praising its ease and simplicity, often leading... See more

Price

People report positive experiences with price, consistently finding them to be good, reasonable, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the good quality equipment,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered my K507 Sports medical first kit on Sunday and it was delivered Tuesday, as I am located outside the metro area that was pretty impressive. The pack itself exceeded my expectations. Well desig... See more

Company replied

Rated 5 out of 5 stars

Really satisfied with the purchase. The only improvement that might be helpful. The inventory list on A4 paper if it could have lines on it so that you can read the quantities of the items. I photocop... See more

Rated 5 out of 5 stars

Can’t fault First Aid Kits Australia. Good prices on quality products, a nice range of pre-packed kits for all situations, such quick dispatch and delivery, and the orders are always correct despite o... See more

Company replied

Rated 5 out of 5 stars

Stocked up during their EOFY sales so value for money was great! Super fast shipping and great communication. Not my first time buying from this company, and won't be my last. Couldn't be happier wit... See more

Company replied


Company details

  1. Medical Supply Store

Written by the company

For more than 20 years Australians have relied on First Aid Kits Australia for our Premium Quality, Great Value, and enormous range of First Aid Kits. First Aid Kits Australia is a fully Australian owned and operated business, making what we consider to be the very best first aid kits in Australia. Every kit we sell is manufactured under our TGA License to our uncompromising standards and our kits are relied on by tens of thousands of individuals, resellers, businesses, paramedics, emergency medical staff and government organisations every single day. While we all hope a first aid kit is something we never have to use, if you, a loved one, a colleague or customer are in a situation that requires one, having a high quality first aid kit really could make all the difference! When it comes to your safety, don’t risk being stuck in an emergency situation wishing you had a better kit, when you can rest assured, from us you have a kit that will cover you if you ever need it.


Contact info

4.9

Excellent

TrustScore 5 out of 5

8K reviews

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4.9

All reviews

(8,027)

1,930 reviews in the last 12 months

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Rated 5 out of 5 stars

We purchased 2 first aid back packs…

We purchased 2 first aid back packs thinking it was only the bags. Imagine our surprise when we opened them and they were fully packed. From order to delivery the time was so good. Only took a few days to come from Queensland

29 June 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Bec!

Rated 4 out of 5 stars

Good product with a helpful comment

Reusable rescuscitation face masks. Good quality product. Fit for purpose and easy to wash and dry.
A comment for the manufacturers. I am a well experienced clinical nurse and this comment is about the time between the emergency and the arrival of ambos, when anyone from the general public would be trying to assist the casualty in a setting where a first aid kit is available.
The mask is not 'ready for use' when taking it out of its protective container. It takes at least a minute to manipulate it into its usable form/shape, and that is vital time in an emergency. A person who was helping in an emergency may not know that the mask was not in its usable shape, and try to deliver air as it is. That would be a distressing situation for everyone. It it was sold "ready to use" it would be much much better for the casualty and 1st aiders. It's container would need to be larger to accommodate this change.

20 June 2026
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Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Brenda!

Rated 5 out of 5 stars

Great customer service

I received an incorrect item. The error was quickly resolved. Excellent customer service.

19 June 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Kerry!

Rated 5 out of 5 stars

they are so handy and they carry…

they are so handy and they carry everything you want and need to deal with a incident, all ready I carry it in the car every where I go. just recently completed a stjohn first aid course, can't wait to test my knowledge.regards from Ian.

26 June 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Ian!

Rated 5 out of 5 stars

First time I have used this company

First time I have used this company. Easy to use website. Order filled fast, and very quick delivery. I will use this company again.

26 June 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Jason!

Rated 5 out of 5 stars

Site was easy to navigate and the first…

Site was easy to navigate and the first aid kit was everything in the description. We gave it to our son for his 21st for his Ute. Important to have when he goes camping, outback etc.

18 June 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Jenny!

Rated 5 out of 5 stars

Arrived as promised

Arrived as promised. Competitive price.

25 June 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Geoffrey!

Rated 5 out of 5 stars

Many thanks.

Easy to order, response time and communication of processing and delivery were appreciated and reliable. Much appreciated. 👏

25 June 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Karen & Ken!

Rated 5 out of 5 stars

Ordered Tuesday

Ordered Tuesday, delivrered Wednesday. Wonderful!

24 June 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Peter!

Rated 5 out of 5 stars

Every house should have this !

Timely delivery and well priced. Very glad I purchased to make my kitchen a safer place!

24 June 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review!

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