Price and product as expected. Had a delivery issue with DPD (no surprises there!) but First AV were quick to help and the package ultimately arrived safely.
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Purchased a server rack for our offices. This came in at great price, the service and knowledge were fantastic and delivery was very prompt. Requested an drawing of the rack for all sizes (nee... See more
Company replied
bought some flight case hardware to make a synth case for my dad, great quality and fast dispatch, can't fault it :)
Paid for next day delivery which they failed to do. They did refund me the extra postage but promised me the item would arrive by the following day, finally arrived 3 days after that.
Company replied
Company details
Written by the company
19 inch Rack and Racking LED Tape, LED Bulbs Lamps, CPU HOLDERS, Neutrik Connectors and Cables ,Trade, Wholesale and Direct to Public.
Contact info
Unit 4 Hawthorn Road Ind Est, BN23 5QA, Eastbounre, United Kingdom
- 01273 011 034
- sales@first-av.co.uk
- first-av.co.uk
4.1
Great
42 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Responsive service
Price and product as expected. Had a delivery issue with DPD (no surprises there!) but First AV were quick to help and the package ultimately arrived safely.
10 October 2025
can't fault it :)
bought some flight case hardware to make a synth case for my dad, great quality and fast dispatch, can't fault it :)
3 October 2025
Reply from First Av
Thank you for your feedback! We’re glad you found ordering simple and delivery quick. We look forward to serving you again.
— The First-AV Team
Avoid!
Avoid!
Good delivered damaged.
I requested a refund immediately but to no avail. My emails remained unanswered.
Very poor!
6 August 2025
Unprompted review
Reply from First Av
Hello C H,
We have looked into your review but cannot find any record of you as a customer with us, and no order under your name. All genuine customer service enquiries are logged and responded to, and refunds are always processed where due.
If you have genuinely placed an order with us, please contact our customer service team directly with your order number so we can assist you.
For transparency, this review does not appear linked to any verified purchase with First-AV.
— The First-AV Team
Help please :)
Hello,
Order No: WS000026137
I ordered some Large Flat Corners. I did not need to do the job right away so when the box came I just put it in the shed, at the time I did notice it was very light by I only needed 10 corners so did not expect it to be heavy.
I have just come to do the job, opened the box and it is empty!
Which also brings me to some confusion because the dispatch notice says 40!
I know it is only my word we can go off, but I was just wondering if you could send me the 10 corners I wanted? I am a teacher, I know that does not mean anything 😂 but I am honest.
Many thanks
Dylan
24 June 2025
Reply from First Av
Hello Dylan,
We’re sorry to hear of your concern. However, we’ve checked our dispatch records in detail: the order was weighed correctly at the point of packing, the CCTV at our dispatch table shows the correct quantity being packed, and the courier’s handover images confirm the parcel left us intact with no sign of damage.
As your order was received some time ago, before being opened, and all of our checks confirm it was dispatched correctly. We take all reports seriously and always investigate thoroughly, but we can only act where the evidence supports an error on our side.
— The First-AV Team
Reply from First Av
Thank you for your review — we’re glad you found our pricing competitive. We strive to deliver exceptional value alongside reliable service, and we appreciate your feedback.
— The First-AV Team
Contents glitch
Contents glitch in initial order delivered but extremely prompt and helpful resolution from the company when alerted to the issue. Professionals! Thank you.
22 April 2025
Reply from First Av
Thank you for your kind feedback! We’re delighted you were happy with both the speed of delivery and the quality of the product. We really appreciate your support.
— The First-AV Team
Great Service !!
Great Service !!! Good quality product. Unfortunately my item was delivered damaged but I got replacement next day.
31 March 2025
Reply from First Av
Thank you for your review! We’re sorry the original item arrived damaged, but we’re pleased we could get a replacement to you quickly. It’s great to hear you’re happy with the product and service.
— The First-AV Team
arrived promptly and in good condition
arrived promptly and in good condition, everything i could want!
15 January 2025
Reply from First Av
Thank you for your great feedback! We're so glad to hear your order arrived promptly and in perfect condition. At First-AV.co.uk, we aim to provide top-quality products and service, and we're happy to know we met your expectations. We look forward to assisting you again in the future!
Great service and good range
Great service and good range of stock shipped quickly, super prices and good communication
19 November 2024
Reply from First Av
Thank you for your wonderful feedback! We’re delighted to hear you were pleased with our service, product range, speedy shipping, and competitive prices. Clear communication is something we value highly, so it’s great to know it made a difference. We look forward to serving you again in the future!
Good prices and fast shipping
16 September 2024
Reply from First Av
Thank you for your review! We’re glad to hear you were happy with our prices and fast shipping. We appreciate your feedback and look forward to serving you again soon!
Paid for next day delivery which they…
Paid for next day delivery which they failed to do. They did refund me the extra postage but promised me the item would arrive by the following day, finally arrived 3 days after that.
23 August 2024
Reply from First Av
Thank you for sharing your feedback, and we’re sorry to hear about the delay in your delivery. While we’re glad we could refund the extra postage and keep you informed, we understand how frustrating it is when expectations aren’t met.
We truly value your patience and understanding as we worked to resolve the issue. Ensuring timely deliveries is a priority for us, and we’ll use your experience to improve further. We hope the item met your expectations once it arrived and would love the opportunity to provide a smoother experience next time.
Payed for the bits I need it but never…
Payed for the bits I need it but never received it or heard anything from the company
DO NOT BUY FROM THEM
22 July 2024
Reply from First Av
Thank you for your feedback. We’re truly sorry that your experience didn’t meet expectations. Unfortunately, the courier damaged your item during transit, and we issued a full refund immediately while keeping you updated throughout the process.
We understand how frustrating this must have been, and we sincerely apologize for any inconvenience caused. Please know we’re constantly working to improve our service and communication. If you’d like to discuss this further or have any concerns, we’d be happy to assist—don’t hesitate to contact us directly.
Reply from First Av
Thank you for your kind words! We’re thrilled to hear your order arrived promptly and everything was perfect. At First-AV.co.uk, we aim to provide reliable and speedy service, and it’s great to know we hit the mark for you. We look forward to assisting you again soon! 😊
GREAT SERVICE
25 June 2024
Reply from First Av
Thank you so much for your feedback! We’re delighted to hear you had a great experience with our service. At First-AV.co.uk, we’re committed to delivering the best for our customers, and your satisfaction means a lot to us. We look forward to serving you again soon!
Purchased a server rack for our…
Purchased a server rack for our offices.
This came in at great price, the service and knowledge were fantastic and delivery was very prompt.
Requested an drawing of the rack for all sizes (needed to make sure it fitted) and these were sent over with no issue and very quickly.
Arrived on a pallet fully wrapped for protection.
The courier delivered it to where we wanted it stored until install.
Great business to deal with.
17 June 2024
Reply from First Av
Thank you for taking the time to share such a thoughtful review! We’re thrilled to hear that you were pleased with the server rack, our service, and the prompt delivery. Providing detailed drawings to ensure the rack met your needs was our pleasure—it’s great to know it made the process smoother for you.
We also take pride in securely packaging items for transit, so we’re glad the delivery and storage worked out seamlessly. Your kind words about our business mean a lot to us, and we look forward to helping you with any future requirements. Thank you for choosing First-AV.co.uk!
Good purchase
Speedy delivery. Well packaged. Good item. Fitted and currently works fine.
2 April 2024
Reply from First Av
Thank you for your feedback! We’re glad to hear you were happy with the speedy delivery, secure packaging, and that your item is working perfectly. Your satisfaction is important to us, and we hope to assist you again in the future.
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