Firmoo Reviews 

2,920
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 707 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often highlighting their durability and stylish designs. Many people appreciate the very reasonable prices, noting that they can purchase multiple pairs for less than the cost of one from traditional opticians. The ordering process is generally described as easy and straightforward, with a wide selection of frames available. Reviewers also frequently mention quick delivery times, often receiving their orders earlier than expected. However, some customers also noted issues with delivery, including lost parcels by courier companies or longer than expected wait times. A few other people also felt that the lenses, particularly transitional ones, did not meet their expectations or stopped functioning correctly after a short period.

What people talk about most

Product

Customers had positive experiences with product, with many expressing extreme satisfaction with the quality,... See more

Quality

Reviewers consistently express satisfaction with the quality of products, often highlighting the excellent... See more

Price

Users describe positive interactions with price, consistently highlighting the excellent value and... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the quick delivery times,... See more

Order

Consumers find the ordering process to be positive, with many describing it as easy, simple, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fabulous glasses at a very reasonable price , I have clear lens and some frames with advanced varifocals , also transition lens on a couple of pairs that are lovely brown tinted when out in the sun .I... See more

Rated 5 out of 5 stars

Customer service is absolutely fantastic with this company & help with any questions or problems.They sort it swiftly & resolve any problems instantly. The glasses are of great quality & are fantast... See more

Rated 5 out of 5 stars

Really pleased with my prescription sunglasses, they arrived quicker than the estimated time and they fit perfectly. A bargain with polarised lenses costly only a quarter of the price my local opticia... See more

Rated 5 out of 5 stars

Had many pairs of glasses from firmoo now after 30 years using high street and spending ££ on frames & lenses. Quality is great, ordering is easy and can put in your prescription clearly. Can also see... See more


Company details

  1. Glasses Store
  2. Sunglasses Store

Written by the company

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(2,920)

657 reviews in the last 12 months

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Rated 5 out of 5 stars

Firmoo have been great

Firmoo have been great! Quick delivery, accurate lenses for my prescription and their frames are super cute and original compared to high street brands. I like that affordability doesn't mean I have to compromise on quality :)

11 February 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Ordering was really straightforward, with step by step instructions and there are so many frames to choose from. Unfortunately I chose a pair that when I tried on they were slightly small and the reading part of the lens was a little low in my face. This was my error in choosing the wrong style frames, however Firmoo exchanged them at no cost for a different pair and also gave me helpful advice in choosing a new frame style.
The new pair arrived within 10 days and are just perfect.
The cost was good and they look and feel good quality.
I would definitely recommend them.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

I purchased three frames and all high…

I purchased three frames and all high quality and reasonable. I just wish lense options had more discounts. But overall great experience.

30 January 2026
Unprompted review
Firmoo logo

Reply from Firmoo

Hello Ima,

Thank you so much for taking the time to share your review!

Your feedback is important to us, and we will be sure to pass it along to our relevant teams for consideration as we continue to improve our offerings.

We hope to serve you again soon.

Sincerely,
Firmoo Customer Support Team

Rated 5 out of 5 stars

After sales at Firmoo is top notch!

I was so impressed with the after salesteam at Firmoo. When glasses weren't what I was expecting, Firmoo were quick to offer me a generous full refund or exchange, two fantadtic options.
I opted for an exchange, and was send a voucher code for the full cost within the hour - at the week end too!
Great range of funky, different frames, but something for everyone.
Thanks Firmoo, a dedicated customer 👍

31 January 2026
Unprompted review
Rated 4 out of 5 stars

Slightly long on delivery but good quality glasses

it took some time but the Glasses are cool. got some getting used to but I now use them often.

20 December 2025
Unprompted review
Firmoo logo

Reply from Firmoo

Hello Barbora,

Thank you so much for taking the time to share your review!

We are continuously working to optimize our shipping processes and logistics partnerships to shorten delivery times and improve the overall experience for our customers.

We truly value your support and hope to serve you again soon.

Sincerely,
Firmoo Customer Support Team

Rated 5 out of 5 stars

Absolutely brilliant company I highly recommend them!

I had a few hiccups with my order. The opticians gave me the details over the phone and I ordered my glasses. When they arrived they were completely wrong I could see far away and nothing up close. So I got the actual prescription from the opticians and sent it in with my order. The glasses were sent out perfect. Loved them. I had one issue with the plastic quality they kept squeaking when moving or wearing them. So 3rd time lucky I got a perfect pair and have tested them thoroughly before writing my review.

I must say their customer service were extremely patient and helpful especially with the first set which wasn’t their fault. Would highly recommend the anti blue light coating is amazing and protects my eyes it was cheap also! Highly recommend and I will be buying more from them in the future. Thank you for a great shopping experience.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Just received my first order from…

Just received my first order from Firmoo and im absolutely delighted with my new specs , I paid a fortune from specsavers and I must say that theese are a better fit .Really happy with them and customer services are fantastic helpful and polite .I highly recommend Firmoo for your next specs , just make sure you have an up to date prescription and know your PD numbers .My glasses are clear , I can see perfectly in them

29 January 2026
Unprompted review
Rated 1 out of 5 stars

AVOID!!!

I’ve ordered glasses from firmoo for 3 years and never had an issue until my last order. My prescription had changed so ordered new glasses. I had a pair from my eye doctor so the firmoo ones went in a drawer until I needed them. When putting them on, I couldn’t see out of them. Prescription was checked and definitely right on the order. When raising this issue with firmoo they said that because it had been over 60 days, they couldn’t do anything. I now have 2 pairs of glasses that are unusable and firmoo won’t take responsibility other than give me 50% off frames. I now have spend more money (definitely not with them) rectifying their mistake, and I am now without glasses for the foreseeable.

Edit: The most AI generated reply from firmoo. My prescription changed. I ordered new glasses with the updated prescription and god knows what they’ve put in the lenses because I can’t see out of them. As per their policy, the glasses should have a 365 day warranty for defects in workmanship. I think messing up the lense qualifies as a defect in workmanship.

27 January 2026
Unprompted review
Firmoo logo

Reply from Firmoo

Hello Jordan,

Thank you for reaching out and sharing your experience. We apologize for the inconvenience and frustration you have encountered.

Upon checking this order was placed on February 17, 2025. Please kindly be reminded that our policy provides a 60-day return/exchange window. Unfortunately, as this order was well beyond this timeframe, we are unable to process a return/exchange.

To help avoid similar issues in the future, we recommend that you check the glasses thoroughly upon receipt and contact our customer service team within the specified timeframe if you notice any problems. This allows us to assist you promptly and effectively.

Additionally, as nearly a year has passed since this order, we recommend obtaining an updated prescription from your eye care professional. Vision needs can change over time, and an up-to-date prescription is essential for ensuring optimal clarity and comfort with new glasses.

If you have any further questions or concerns, please feel free to contact our support team directly (Livechat: 24/7).

Thank you for your understanding.

Sincerely,
Firmoo Customer Support Team

Edit: The glasses were produced according to the prescription details submitted with your order. If you suspect an error in the processing, please kindly have the glasses checked by a local optician and share the test result with us. If it confirms our error, we will take full responsibility. Our complete after-sales policy is available here: https://www.firmoo.co.uk/help-p-213.shtml. Thank you for your understanding.

Rated 5 out of 5 stars

Just brilliant

So easy, just put prescription in and chose the frames and lenses, and delivered within a week. Absolutely delighted with service, price and quality.

23 January 2026
Unprompted review

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