Firmoo Reviews 

At the beginning I was skeptical when my granddaughter told me how cheap the glasses were,even though they were prescription. So I went ahead and had my eye test and ordered a pair. The form I filled out wasn't complicated and then I waited. My granddaughter said it would take 2 to 3 weeks but they arrived within 2 weeks. They are surprisingly light , and fit over my hearing aids quite well ,if a little snug . It took a while to get used to them as I'd been wearing a 5 year old pair when my newest one snapped an arm off. So it was amazing to see clearly again. Even for driving,for reading,and just basically seeing. And as I said, the price was really great too.

Appalling customer service. Think twice about using this company if you're thinking about transitional lenses....My lenses stopped darkening when less than a year old but because I reported this after 12 months the company chose to ignore the Sale of Goods act and refused to supply new spectacles or offer a refund. Sadly the bog standard response from Firmoo has been I reported the issue after THEIR 12 month warranty had expired , completely negating the terms of the Sale of Goods Act and ignoring the fact the lenses stopped transitioning after only nine months. Rubbish goods and rubbish response from customer service. They should be ashamed.

Very pleased with the glasses. Arrived quickly and good quality.

Very easy to use site,
Glasses hurt my nose and sometimes go dizzy.

Have bought 7pairs of glasses with varifocals and they are all perfect , looking to purchase another pair

10/10 all around. Glasses are perfect, prescription is spot on. The choice of style and sizes out of this world. And the best bit is the price. Will never get glasses from mainstream opticians ever again

I’ve placed 3 orders in the last few weeks. My eyesight had changed and I needed some new glasses and sunglasses.
I placed the first order and got 50% off , I then placed another order and got 2 for 1 . Both these were within an hour of each other. Order no.2 arrived within about 8 days and that wasn’t express delivery. Fab sunglasses and the 2nd pair of glasses turned out to be the wrong colours instead of bright colours I got muted browns, greens and pinks… so when order no.1 didn’t arrive within a few days I got onto customer service, who advised wait a few days and I mentioned about the wrong colours. He issued a refund voucher for a new pair which I ordered and put on express delivery paying £15.
Order no.1 had been stuck in Leicester for over a week and finally arrived after I received an email saying they were investigating the issue. All good I thought till I had to enquire where my replacement glasses on express delivery were because now I hadn’t had any shipping notification after 7 days ( remember I had my non express delivery after 8 days) then I was advised they were expected 17th April … make that make sense? The agent had no idea why it had been delayed and had to send an email saying… I am no further forward.
I like the glasses but their service is hit and miss. I had a fab advisor who above and beyond then I had the one today who couldn’t really be bothered 😕

Very happy with my glasses ….stylish frames …great price will definitely be using Firmoo again 👍

Great service with an excellent range of frames and lenses. They are dispatched in a cloth pouch inside a strong plastic box so no chance of transit damage. I had a small issue with one pair which was quickly resolved by their helpful staff.

Never ordered glasses online before so was a little apprehensive.
However, gave my prescription and my varifocal glasses arrived quickly.
They are perfect and I love the purple frames and the floral design on the arms of the glasses. Very comfortable to wear and appear well made.
I would definitely buy again, so much cheaper than my usual opticians.
Thank you so much 😃

Postage too a while. About 3 weeks. Glasses are beautiful but don’t fit me unfortunately. I won’t order online again. Lesson learnt

Great customer service, I wasn't 100% sure if I liked my glasses, contacted customer service, offered a credit not and part refund Or a full refund. Recieved a full refund in less then 3 days. Very happy with this company.

This company are amazing so helpful I ordered glasses for reading my daughter made a mistake firmoo corrected everything for me so helpful and fast delivery thank you so much 😊

I was skeptical, however very surprised. Ordered single lense prescription glasses and I have to say they are spot on. The price point was good and has optional extras. Shipped and received within two weeks, overall very happy and would absolutely recommend and use again.

The site is easy to use with lots of choice. I've used them before and now my prescriptions has changed I went straight back to them.
I was kept up to date with the tracking of my glasses. They arrived safely and are very good. The fit is nice and comfortable and the lenses are perfect. Very happy.

I can’t comment on the quality of the glasses from this company because the two pairs I ordered were never delivered after a 4 week wait from ordering. Apparently the courier couldn’t find my property despite having the correct postal address and delivering glasses several months earlier my wife ordered from this company.
Control over a courier in another country is difficult to achieve. My one star review is based on the absence of customer care, and to a certain extent, logic in dealing with the issue. I was offered a voucher £50 in excess of my original order to order any replacement glasses, or a priority remake of my original order at no cost, or a full refund. Standard delivery via unspecified courier was the only option without paying extra for Express delivery via a named courier. No way to treat a customer who’d been so inconvenienced. Couriers are the weak link. Express delivery would have mitigated this risk.

Communication is good and the glasses I received are really good, prescription was perfect. I'll be ordering again soon.

After previous good experiences with Firmoo, I recently had a disappointing experience with bi-focal lenses. Had a new prescription and entered it correctly on their platform. Glasses arrived and I followed their guidance and web guidance adapting to bi-focal lenses after always having single vision ones. The right eye was still blurry as this had short sighted strength in also. My previous prescription was fine! I took my glasses to a high street opticians (where I got my eye test) and they kindly checked the prescription and was found that the right eye distance strength was stronger than I entered. I knew they didn’t feel right! I rang Firmoo to explain, and that it was done incorrectly in their lab. They didn’t seem to grasp that the lense was stronger than I requested after sending them a picture of the actual lense strength print out I got from the opticians, compared to my current prescription. Offered a full refund (-postage and vat) or a voucher of the same value as a full refund. I decided to get the voucher and same glasses but was skeptical it may happen again as I would be doing the same process with the same prescription! I then had to pay a further p and p which I was annoyed about as I hadn’t done anything wrong as there was no error on my part. It had been done wrong in their lab. Whilst the new glasses arrived, I still wasn’t happy and struggled to adapt so opted to get a refund, minus the postage and vat. I had to send them back at a cost to myself for a recorded/tracked delivery. I think that now i require a more specialised lense, its best for me to go to the high street, rather than online so that I have a f2f aftercare if there are any issues. It’s a shame as my past experiences with single lenses have been great from Firmoo. The fact that the error was on their part… it was me who was out of pocket.

Easy ordering process, great choices of frames, I got my reading glasses & same prescription in sunglasses for an unbeatable price, readers are fabulous in usage & quality, sun glasses are great in looks, quality & usage, great products for an unbelievable price, great service so far, can’t complain & will definitely use again, delivery was couple of weeks, great all around experience

Game changer for optical options! Can’t fault it from easy to search options, step by step process, delivery updates and then customer service help if it isn’t quite right. Forever recommending these guys to anyone who will listen!