Firmoo.co.nl Reviews 146

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

Fantastic lot of choice and unbelievable service and prizes, so happy I found Firmoo, have now I think about 10 different glasses, for every outfit And still looking for new ones You have to check... See more

Rated 5 out of 5 stars

I have ordered 2 glasses at Firmoo. 1 sunclass and 1 regular pair of glasses. They both arrived both within 1 week and they are perfect! The quality is very good, really very good. There are no sc... See more

Rated 5 out of 5 stars

Ordering from Firmoo is super easy! You can search by your frame size, which makes finding the right pair very convenient. The ordering process on the website is smooth, and delivery took about two we... See more

Rated 3 out of 5 stars

Cheap glasses but bad customer service! Frame broke, could get a new frame but had to pay delivery. One of the screws didn't unscrew so we couldn't get the glass out. About 20 emails back and forth... See more

Company replied


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4.7

Excellent

TrustScore 4.5 out of 5

146 reviews

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Replied to 75% of negative reviews

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Rated 5 out of 5 stars

Fantastic lot of choice and…

Fantastic lot of choice and unbelievable service and prizes, so happy I found Firmoo, have now I think about 10 different glasses, for every outfit
And still looking for new ones
You have to check-out

27 March 2026
Unprompted review
Rated 5 out of 5 stars

I’m extremely happy with my glasses…

I’m extremely happy with my glasses from Firmoo! They are very comfortable to wear, even for long periods, and the vision is crystal clear. The frame is lightweight, which makes them feel almost effortless on my face. I also love how easy the lenses are to clean—they stay clear with minimal effort. Overall, a fantastic experience and great quality. Highly recommend!

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Received 2 perfect glasses

I have ordered 2 glasses at Firmoo. 1 sunclass and 1 regular pair of glasses. They both arrived both within 1 week and they are perfect!

The quality is very good, really very good. There are no scratches or any damage. The price and quality is perfect.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

First time

First time ordering on firmoo, and very happy! Had a size issue and they solved it very quickly!
Happy customer!

4 March 2026
Unprompted review
Rated 3 out of 5 stars

You get what you pay for

Fast delivery, but glasses are cheap and broke after a few months of use

9 January 2026
Unprompted review
Firmoo.co.nl logo

Reply from Firmoo.co.nl

Hello Yee,

Thank you for bringing this matter to our attention, and please accept our sincere apologies for the issues you have experienced.

We would like to remind you that all our glasses come with a 2-year quality warranty, covering any possible defect in materials and workmanship. For any issues with the glasses, please feel free to contact us (Livechat: 24/7).

We look forward to resolving this matter as soon as possible.

Sincerely,
Firmoo Customer Support Team

Rated 3 out of 5 stars

Cheap glasses but bad customer service!

Cheap glasses but bad customer service!
Frame broke, could get a new frame but had to pay delivery. One of the screws didn't unscrew so we couldn't get the glass out. About 20 emails back and forth (taking 1 or 2 days in between each) explaining everything again and again they promised us a new pair but the voucher was just for the frame! I hate being lied to! And they use the cheapest delivery possible (Gofo) so there's no usefull track&trace. PostNL will tell you 'we estimate to be there tomorrow between 10 and 12' so you know what to expect and when to stay home and if you're not going to be home at that time you can change the delivery day. Gofo this morning; out for delivery (at 2:30 in the night?!) Our last Gofo delivery came around 7:30 in the evening and was "out for delivery" from 9 in the morning. The one before that came the next day... So the drivers pick up the parcels in the morning, go to their day jobs and deliver the packages after that. And in the mean time it's "out for delivery" and you're waiting, and waiting, and waiting...

28 November 2025
Unprompted review
Firmoo.co.nl logo

Reply from Firmoo.co.nl

Hello Cindy,

We sincerely apologize for the frustrating experience you have had with our customer service and delivery process.

We are actively working to optimize our logistics partnerships to provide a more transparent and reliable delivery experience for all our customers in the future. Your specific feedback regarding the local courier service has been noted, and we will share it with our logistics department for further review and follow-up.

Please kindly note that our email response time is within 24 hours on weekdays and 48 hours on weekends. If you need immediate support and quicker assistance, please contact our 24/7 online customer service team for real-time help.

We have reviewed your case and see that our team arranged a re-replacement for your exchange order, and you have since used the voucher to place a new order for three glasses. If you have any questions or concerns about this new order, please feel free to reach out to our customer service team directly.

Thank you for bringing these issues to our attention. Your feedback is invaluable as we work to improve our services.

Sincerely,
Firmoo Customer Support Team

Rated 5 out of 5 stars

Happy I was brave enough to try

Really nice frames, great options for lenses. I was sceptical but now I'm a fan. Can't wait to order more. The glasses stay very clean, I never expected the coating to be this great.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Great glasses!

At first I was slightly sceptical, but seeing positive reviews I decided to give it a go. I needed new glasses for driving and one to keep at home. I was surprised by the amount of options and the affordable prices! I ordered three different ones, which should be a good fit for my face type. And you can "try them on" by uploading a photo of yourself. You can even choose things like "anti fogging" which is great for when you step into a cold/hot car and your glasses start to fog up. :-)
I gotta say I'm perfectly happy with them! You receive them in a hard case and a pouch which can act as a cleaning cloth as well. The anti fogging works fine so far as well! Thank you Firmoo for giving me an affordable and fashionable option for glasses. :-)

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Glasses matched specifications

Got the glasses as described. Inexpensive. Measured the glasses, they matched the specifications of the prescription. Even got a case for each pair.

8 October 2025
Unprompted review
Rated 3 out of 5 stars

Great frame, prescription a bit off

The frame is great and sturdy. Took a while to get them right behind my ears with a blowdryer (as shown in the tutorial), but it worked.

The glasses themselves are a bit off. I filled out my prescription, but I can't wear them for long without having a bit of vertigo. Can't drive with them either.

Delivery was fast. I just got Italian info flyers (I'm Dutch). It's good everything can be found on the site.

I might order again if I need COSplay glasses. Still beats putting in contact lenses.

1 October 2025
Unprompted review
Firmoo.co.nl logo

Reply from Firmoo.co.nl

Hello Liza,

Thank you for sharing your experience with us. We truly appreciate you taking the time to provide this valuable feedback.

Please be assured that all Firmoo glasses are backed by our 30-day return/exchange policy and 2-year quality warranty. Should you have any concerns about your vision or the performance of your glasses, our customer service team is available 24/7 through LiveChat. We'll work with you to identify the cause of any issues and find the most suitable solution for your needs.

We've also taken note of your feedback regarding the Italian flyers and will ensure this is addressed with our packaging team to improve localization accuracy in future shipments.

Thank you for your trust and understanding. We look forward to the opportunity to serve you better in the future.

Sincerely,
Firmoo Customer Support Team

Rated 5 out of 5 stars

Ordering from Firmoo is super easy

Ordering from Firmoo is super easy! You can search by your frame size, which makes finding the right pair very convenient. The ordering process on the website is smooth, and delivery took about two weeks. The glasses are of the same quality as those from Hans Anders, but often at a much better price. Definitely recommended! 👓

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Colourful and happy

Lots of choice, a lot of personalization options. Finally I found some colourful glasses, instead of all the boring options in my local store. I ordered 3 pairs of glasses and 1 pair of sunglasses.
Very happy with 2 of the pairs (I have been wearing them already), but the other one doesn't compliment my face as much as I'd like and the glasses of the sunglasses are a bit too light (I chose pink glasses). Still happy with those though!
Everything came from China, knowing that, it arrived rather fast.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and great glasses

Excellent service and great glasses! Ordered multiple glasses and they were all amazing and correct.
Service answers very quick and polite.
I will order my glasses in the future if I need new ones

5 September 2025
Unprompted review

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