A repeat order and the same efficient service. Happy to sort out any issues and provide technical support. Goods arrived promptly and a bonus pack of wine gums😁😁Whats not to like.
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See what reviewers are saying
An incredibly helpful company. We sent all of our measurements and requirements and they worked out exactly what fire proof paint we needed. We hadn’t realised how complicated that part would be (affe... See more
I needed a small amount of fire proof paint for some steel beams in my kitchen, in order to comply with Building Control Regulations. When I contacted IPF, they went out of their way to help i... See more
Company replied
Phone answered by a real person who was prepared to help me: always a good start. Asked some simple questions and recommended the appropriate product. Paint arrived within a couple of days, as did t... See more
Company replied
Company details
Written by the company
Buy Intumescent Paint & Sealants & Fire Proof Paint online with Fast Delivery & Expert Advice from International Passive Fire Ltd, Devon, UK.
Contact info
Unit 4, Stowford Business Park, Blair Road, PL21 0BE, Ivybridge, United Kingdom
- +441752690997
- sales@fireproofpaint.co.uk
- fireproofpaint.co.uk
4.9
Excellent
265 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Bethany Was extremely helpful and…
Bethany Was extremely helpful and friendly without her we would have been lost. She’s an extremely valuable member of the staff and without her non trade customers like us would be very confused.
31 March 2023
Unprompted review
Reply from International Passive Fire Ltd
Thanks for the review Matthew, it was a pleasure working with you and thanks for the kind words. Best wishes and a Happy Easter, Bethany
Customer service was great
Customer service was great, website easy to navigate. Postage was super quick (nextday) but a bit steep at nearly a tenner, however it was worth it for the service.
20 March 2023
Reply from International Passive Fire Ltd
Hi Andrea, thank you for your review. Best wishes, Bethany - the IPF Team
How to do business.
Good advice.
Good products.
Great service.
Quick quote.
Quick delivery
The way to do business.
13 March 2023
Unprompted review
Reply from International Passive Fire Ltd
Thanks for the review Eric. It was a pleasure working with you. Best wishes, Bethany
Great service. Thanks
Great service. Ordered lunchtime and delivered 10:30 am next day.
Many Thanks.
15 March 2023
Unprompted review
Reply from International Passive Fire Ltd
Thanks for the review Kevin. It is much appreciated. Best wishes - Bethany
Does the job
Wasn't sure about the product but it arrived in a few days. Went on easily. Dried quickly. Did the job well.
2 March 2023
Unprompted review
Reply from International Passive Fire Ltd
Thanks for the review Liz. Best wishes, Bethany - The IPF Team
The paint is of high quality and fit…
The paint is of high quality and fit for purpose
28 February 2023
Reply from International Passive Fire Ltd
Thank you for your review Margaret. Best wishes, the IPF team
Rapid delivery
Rapid delivery, personal thank you note and gift in package. Exceeded expectations and all for a small order. Thankyou guys great service
27 February 2023
Unprompted review
Reply from International Passive Fire Ltd
Thank you for your review Mr Jones. It is much appreciated. Best wishes, Bethany - the IPF Team
Very nicely gave us a bag of sweets…
Very nicely gave us a bag of sweets along with our purchase
28 February 2023
Unprompted review
Reply from International Passive Fire Ltd
Thanks for the review Anthony and you're most welcome about the sweets! Best wishes, the IPF team
Great customer service and next day…
Great customer service and next day delivery
9 February 2023
Unprompted review
Reply from International Passive Fire Ltd
Hello Harvey, thank you for your review. It's very much appreciated. Best wishes, Bethany & Chris - the IPF team.
Reply from International Passive Fire Ltd
Thank you for your review Richard. Best regards, Bethany - IPF
The Item is not yet delivered by…
The Item is not yet delivered by Courier Partners.
27 January 2023
Unprompted review
Reply from International Passive Fire Ltd
Good morning,
I'm sorry that you did not receive your parcel on Friday, the day you were expecting it.
As discussed prior to this review being placed, our couriers attempted delivery but left a note that they had carded you, along with a photo of where they attempted delivery, plus a GPS location, which I had shared with you.
As a company we followed your instructions on dispatching the order on time, to the specified address, on the correct delivery service. We also looked into your delivery after it was flagged that you hadn't received the delivery. We then provided you with the appropriate means to reschedule the delivery.
Although I can understand that the delivery failing isn't ideal, we tried to rectify this situation as best as possible within our means.
Kind regards,
Bethany - International Passive Fire
Excellent customer services
Excellent customer services. Discussed with IPF what was needed for building regulations. They were extremely helpful and delivery was very efficient.
16 January 2023
Unprompted review
Reply from International Passive Fire Ltd
Thank you for your review. It is very much appreciated.
Kind regards,
The IPF Team
Great company!
Easy to order, arrived in good time packaged using environmentally friendly packing peanuts, and the sweets included were a nice touch!
Thank you for a great service!
9 January 2023
Unprompted review
Reply from International Passive Fire Ltd
Thanks for the review Tracey. Best wishes, the IPF Team
Paid premium for next day delivery
Paid premium for next day delivery, did not happen, still no goods.
10 December 2022
Unprompted review
Reply from International Passive Fire Ltd
Dear Mr Clark,
I am sorry that your delivery has not yet turned up. We dispatched your order on time and on the right service. At the moment, due to seasonal pressures that the couriers are experiencing (with online Christmas shopping and also road conditions) more deliveries than usual are being delayed. Unfortunately we cannot guarantee that all deliveries are on time, as this is out of our control.
I have checked tracking and can see that your order has been scheduled for delivery today. Should it not arrive by the end of the day, please contact me on 01752 690997, or sales@fireproofpaint.co.uk, so we can look into this for you further.
Kind regards, Bethany
Competitive
easy to order - competitive price & delivery received within timescale - all good
14 November 2022
Reply from International Passive Fire Ltd
Thanks for the review Claire. Kind regards, the IPF Team
Quick response, right product, safe delivery
Quick response, right product delivered. Great!
15 November 2022
Reply from International Passive Fire Ltd
Thanks for the review Milen. Best wishes, the IPF Team
Great customer service
11 November 2022
Reply from International Passive Fire Ltd
Thanks for the review David. Kind regards, the IPF team
Excellent customer service
Excellent customer service. Able to provide me with the products I required and even went above and beyond!
31 October 2022
Unprompted review
Reply from International Passive Fire Ltd
Thanks for the review Emma. Kind regards, Steven and the team
Did exactly what was required
15 October 2022
Reply from International Passive Fire Ltd
Thanks for the review Mr Bell. Best wishes, the IPF team.
Bad overnight courier service
This rating is nothing to do with the company but rather the courier. I paid £18 for overnight delivery and it arrived two days later. When i contacted apc they told me I had to get a refund from international passive fire even though it was apc’s fault . This seems unfair to international passive fire who dispatched on time.
17 October 2022
Reply from International Passive Fire Ltd
Hello Phillip, following on from my private response to your review shortly after you left it to us, I wanted to give you an update. We are trialling different couriers alongside APC to try to find the optimum service. It has been a tricky few years for couriers with the pandemic, followed by the cost of living crisis and high inflation on fuel. We greatly appreciate all feedback from our customers, to try to improve our service.
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