Fireflies.ai Reviews 543

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 429 reviews, reviewers had a great experience with this company. Customers consistently praise the product and its AI capabilities, highlighting how it revolutionizes productivity by seamlessly capturing detailed notes and summaries from meetings. Many users find the tool incredibly helpful for organizing client lists, automating data preparation, and improving overall efficiency, allowing them to focus more on clients rather than note-taking. The app is frequently described as easy to use, with impressive accuracy in transcription and the ability to integrate well with other platforms like Google, Teams, and Zoom. Reviewers appreciate features like real-time notes, coaching, and the structured format of summaries, which include action items and speaker identification, saving significant time and ensuring nothing is missed. However, some customers also noted issues with the service, including difficulties with customer support primarily handled by AI chatbots, and concerns about unexpected installations or charges for AI add-ons. A few other people also felt that the app could be clunky or overly complicated, and experienced problems with transcription credits being exhausted quickly or needing to repeatedly sign in to the mobile app.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting that the product does what it says... See more

Application

Clients share positive opinions on the app, with many finding it to be a game-changer for their business and... See more

Artificial intelligence

Reviewers highlight positive aspects of artificial intelligence, with many praising its ability to act as a... See more

Product

Users describe positive interactions with the product, with many considering it one of the best tools they've... See more

Service

Customers had ambiguous experiences with service, with many expressing significant dissatisfaction, citing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall content with the experience except for cases where Fred doesn't attend the call even though I invite it. It gets a bit confused when there are multiple languages involved. Would be great if... See more

Rated 4 out of 5 stars

Really great tool as an individual consultant who manages many projects with hundreds of calls per month sometimes. The tool integrates well with Monday.com and Zapier. The tool has really helped m... See more

Rated 5 out of 5 stars

Fireflies.ai was a game changer for us. We are a B2B lead generation agency and we can pipe Fireflies meeting transcript in whatever language into our AI agentic process. This means we can totally aut... See more

Rated 5 out of 5 stars

Excellent AI assistant. Love how well it will record a whole meeting around a large table, it clearly seperates the individual speakers and its amazing to be able to go back and just read what people... See more



Contact info

4.0

Great

TrustScore 4 out of 5

543 reviews

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Replied to 13% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fireflies to the rescue!

I had forgotten to add Fred Fireflies to my Zoom meeting so I had no notes. The App allowed me to upload the Zoom recordin gand processed the notes in redord time. Very impressive!

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Fireflies has taken over my note taking…

Fireflies has taken over my note taking with amazing results. I no longer have to pay attention to taking notes myself, and thus am freed up to listen more closely to my clients and I feel our results have improved greatly due to this. When we are done, I get the full transcription, a summary, and screen capture if it was a zoom meeting. I used to spend up to an hour working on post meeting notes, now it takes perhaps 5 minutes to proof read, make very minor corrections and send them to clients. What used to be a chore is now a pleasure!

10 September 2025
Unprompted review
Rated 5 out of 5 stars

My go-to transcription platform

Have been using fireflies for over a year now in work and it has been invaluable for carrying out user interviews and user testing. The quality of the summaries generated and how they are displayed is great

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Amazing for ADHD foes

It has honestly been amazing. I have ADHD so despite my efforts there´s always a small detail I will forget from the meeting. With fireflies I have everything right there plus it gives me a summary

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent AI assistant.

Excellent AI assistant.
Love how well it will record a whole meeting around a large table, it clearly seperates the individual speakers and its amazing to be able to go back and just read what people have said. it doesn't get everything right, but it gets enough that I can write my minutes knowing I haven't missed anything important and I haven't caused myself pain from having to write

3 September 2025
Unprompted review
Rated 4 out of 5 stars

Try it for yourself for free before you subscribe!!

Very good level of accuracy in the speech-to-text transcriptions. Depends on sound source - but that applies to any speech-to-text application. Audio uploads directly to the cloud and the transcription and summary are immediately available on all devices. 10 gold stars to Fireflies for allowing users to thoroughly test the application before subscribing. Most software companies want to take your money before you have had an opportunity to see if the application will work for you.

8 September 2025
Unprompted review

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