Fireflies.ai Reviews 543

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 429 reviews, reviewers had a great experience with this company. Customers consistently praise the product and its AI capabilities, highlighting how it revolutionizes productivity by seamlessly capturing detailed notes and summaries from meetings. Many users find the tool incredibly helpful for organizing client lists, automating data preparation, and improving overall efficiency, allowing them to focus more on clients rather than note-taking. The app is frequently described as easy to use, with impressive accuracy in transcription and the ability to integrate well with other platforms like Google, Teams, and Zoom. Reviewers appreciate features like real-time notes, coaching, and the structured format of summaries, which include action items and speaker identification, saving significant time and ensuring nothing is missed. However, some customers also noted issues with the service, including difficulties with customer support primarily handled by AI chatbots, and concerns about unexpected installations or charges for AI add-ons. A few other people also felt that the app could be clunky or overly complicated, and experienced problems with transcription credits being exhausted quickly or needing to repeatedly sign in to the mobile app.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting that the product does what it says... See more

Application

Clients share positive opinions on the app, with many finding it to be a game-changer for their business and... See more

Artificial intelligence

Reviewers highlight positive aspects of artificial intelligence, with many praising its ability to act as a... See more

Product

Users describe positive interactions with the product, with many considering it one of the best tools they've... See more

Service

Customers had ambiguous experiences with service, with many expressing significant dissatisfaction, citing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall content with the experience except for cases where Fred doesn't attend the call even though I invite it. It gets a bit confused when there are multiple languages involved. Would be great if... See more

Rated 4 out of 5 stars

Really great tool as an individual consultant who manages many projects with hundreds of calls per month sometimes. The tool integrates well with Monday.com and Zapier. The tool has really helped m... See more

Rated 5 out of 5 stars

Fireflies.ai was a game changer for us. We are a B2B lead generation agency and we can pipe Fireflies meeting transcript in whatever language into our AI agentic process. This means we can totally aut... See more

Rated 5 out of 5 stars

Excellent AI assistant. Love how well it will record a whole meeting around a large table, it clearly seperates the individual speakers and its amazing to be able to go back and just read what people... See more



Contact info

4.0

Great

TrustScore 4 out of 5

543 reviews

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Replied to 13% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Seamless experience

The meeting recording, transcription and summary notes has been working very well. I've used a few other platforms like tldv before fireflies and the quality difference in the notes is quite Stark.

16 September 2025
Unprompted review
Rated 5 out of 5 stars

A Must-Have Tool for Productive Meetings

Fireflies.ai is a game changer for anyone who needs accurate meeting records. The transcription is impressively precise, even with multiple speakers, and the recording feature makes it easy to revisit key moments. The interface is intuitive and reliable—I no longer worry about missing important details during discussions. Highly recommended for professionals and teams alike!

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Note taking was never easy

Note taking was never easy. You wanted to provide a gist but never had the correct words to do so. Fireflies puts things in perspective and constructs the sentences exactly i thought i would write.
It is literally forcing me to move away from taking paper notes...love it.

17 September 2025
Unprompted review
Rated 1 out of 5 stars

How they were able to pay for all of…

How they were able to pay for all of these good reviews is beyond me. Someone send you a link and you have to go through several screens in hopes of accessing a meeting summary. I gave up when they spammed me with an "onboarding" UI. What a waste of time and total ensh!!ifcation.
Now they will probably start spamming me with the email address I used to open the link.

17 September 2025
Unprompted review
Rated 5 out of 5 stars

I’m a super power user of Fireflies.ai

I’m a super power user of Fireflies.ai. I had used otter.ai for thousands of hours but was disappointed with the lack of translation fidelity. Then I started using fireflies and within short order concluded that the translation fidelity was much higher. I no longer needed some college kids to spend 2 hours cleaning every 1 hour of otter transcript. Fireflies got it right the first time 98% of the time. I say this having at least 300 hrs of fireflies transcription. I also like the chrome extension so i can see a running transcript for real time meeting summaries - i copy and paste into an LLM to summarize. I’m very happy w fireflies.

16 September 2025
Unprompted review
Rated 1 out of 5 stars

Fireflies joined a Teams meeting that I…

Fireflies joined a Teams meeting that I did not organise, and did so without authorisation. When I complained I was told that I had set it to join automatically. But then the assistant said that in future I should 'adjust the auto-join settings to "Join only when I invite x" to prevent any automatic joining'. So it seems the default is to join unless told not to. I have cancelled my trial.

16 September 2025
Unprompted review
Rated 5 out of 5 stars

Indispensable for my day-to-day

Fireflies has quickly become a must-have in my workflow. It’s easy to use and consistently delivers accurate call transcripts with clear, concise summaries. I’m impressed by its ability to synthesize key points, decisions, and action items. Over time it seems to adapt to my preferences, making the notes even more relevant. The result: I leave every meeting with clean records and next steps, and my operational efficiency has noticeably improved. If you want a reliable, straightforward meeting assistant, Fireflies is an excellent choice.

16 September 2025
Unprompted review
Rated 5 out of 5 stars

A must-have for any coach

Fireflies is my favourite app that I am currently using in my coaching business. It allows me to record and summarise sessions for clients that they can refer back to afterwards. Easy to use with Zoom and Teams.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

This app has been a game changer for my…

This app has been a game changer for my business! I can focus on my clients and not worry about missing anything. The only downside is when discussing numbers it gets the value wrong if I say $995 it documents it as $9.95 other than that it’s awesome. It’s also great for organizing my thoughts while driving or just in my office. I would highly recommend!

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Fits for an atypical worker like me

Even though I use online meetings quite a bit, I always thought things like this were designed more for a typical "businessperson," which does not describe me. I work for a remote sales team and also run my own small business and serve on a community committee which mostly meets via Zoom. Between all of these separate areas of my life, it can get pretty complicated. Fireflies keeps me organized, and would probably be worth the price of admission JUST for the ability to query my meeting transcripts, but there are many more features than that. I'm sure I'm just barely scratching the surface but having action items automatically added to my tasks in ClickUp and Todoist is wonderful. The recordings seem cool but I haven't yet actually figured out how to use them personally. I guess my point is there's a lot of depth to it, and I'm sure I can optimize even more as time goes on. As far as redflags, I don't really have any yet. There are people who will object to my use of Fireflies because they just....I don't know.... don't trust technology in general I suppose. It doesn't come up for me very often but I suppose if you often meet with this type of person it would start to erode the value you get from Fireflies. Hopefully as time goes on this will get less and less prevalent.

13 September 2025
Unprompted review

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