Fireaway Pizza Reviews 609

TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, most reviewers were somewhat happy with their experience overall. Many customers enjoy the fresh and tasty pizzas, often highlighting the authentic taste and quality ingredients. The speed of preparation for in-store orders is frequently praised, and some appreciate the variety of food and drink options available. Several people also commend the helpfulness and generosity of the staff, noting positive interactions and good service. However, a significant number of customers express dissatisfaction with delivery services, citing long wait times, cold food, and orders that never arrived. There are also concerns about the quality of some products, particularly gluten-free options and certain sides, which some found unappetizing or poorly prepared. Additionally, some people reported issues with customer service, including rude staff, incorrect orders, and difficulties with online ordering systems.

What people talk about most

Product

People report ambiguous experiences with the product, with some customers expressing high satisfaction,... See more

Order

Users describe ambiguous interactions with order, with many reporting issues such as incomplete deliveries,... See more

Staff

Reviewers mention ambiguous feedback about staff, with many praising the helpfulness, politeness, and... See more

Quality

Consumers find quality to be ambiguous, with many praising the food as amazing, delicious, and the best pizza... See more

Delivery service

Customers consistently note negative experiences with delivery service, citing frequent issues such as... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I've ordered a few pizzas from fireaway Banbury and always really enjoyed them.my latest order ,the new pizza "the harvester" was really good, fresh and tasty. I also ordered the new crispy ceaser sal... See more

Rated 3 out of 5 stars

We went for Pizza lunch today with our grand daughter in Fulham. The restaurant was empty. We ordered. The pizza came in a card board box. No plates no cutlery no napkins. We had to ask for all thi... See more

Rated 2 out of 5 stars

Got a pizza after a night out on Early hours of Sunday morning, ordered a gluten free ham and pineapple as I am coeliac, it cost £16 for the smallest one which was a big one, it wasn’t nice at al, it... See more

Rated 1 out of 5 stars

Ordered pizza at the dockside Chatham branch, quoted 45 mins for delivery but 90 mins later it hadn’t arrived. Order tracking wasn’t working, called them but constantly went to voice mail so after ano... See more


Company details

Information provided by various external sources

Fresh Fast Custom Pizza🍕🍕🍕 , fired up in 150 seconds !🔥🔥🔥Home delivery available https://t.co/dTd60oDeWb. tap the app 📱🔥


Contact info

  • Brigstock Road 37, CR7 7JH, Thornton Heath, United Kingdom

  • fireaway.co.uk

2.8

Average

TrustScore 3 out of 5

609 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

High 5 Kettering branch

Just had an office lunch delivered - absolutely first class – hot, on time, very tasty, pizzas were so varied, excellent quality ingredients, wings and chicken strips get a special mention - everyone very very happy – thank you to the Kettering branch

16 October 2024
Unprompted review
Rated 5 out of 5 stars

Lovely food, thanks Fireaway

Had a calzone and gelato ice cream from the Shrewsbury branch. Both were stunning. The calzone was crispy on the outside and rammed with fillings. Probably the best calzone I've had. The gelato was lovely and soft, the perfect sweet. Will be trying their other mains next time. Cannot recommend highly enough.

5 September 2024
Unprompted review
Rated 1 out of 5 stars

We got milkshakes at the Horsham…

We got milkshakes at the Horsham branch, all tasted like the milk used was off/sour. The bubblegum milkshake had bits of chocolate within, do they not clean there blenders?? Had to throw away after a few sips, waste of money.

25 August 2024
Unprompted review
Rated 5 out of 5 stars

Cheers team for fantastic pizzas every…

Cheers team for fantastic pizzas every time, order extra cheese, I promise you won't regret it! Sam from Glos Rd Bristol branch has delivered piping hot perfection really quickly to me a few times now. Thanks 🙏

18 August 2024
Unprompted review
Rated 1 out of 5 stars

BURNT PIZZA from Guildford location and…

BURNT PIZZA from Guildford location and terrible customer service from head office. They just stopped replying to my email when I insisted on a refund for burnt pizza. I've sent numerous follow up emails and they've ghosted me. You can tell how bad their service is by reading the reviews and seeing that they've never replied to anyone on trustpilot to try to resolve their poor scores. Good thing everyone has unlimited options of pizza available to them and these terrible people can be avoided completely!

19 July 2024
Unprompted review
Rated 5 out of 5 stars

Honestly

Honestly, not only did it look amazing but tasted amazing. Delivery was brilliant. I actually loved the salad it was just gorgeous. Cannot praise you enough. Delicious.

12 August 2024
Unprompted review
Rated 1 out of 5 stars

Why remove our favourites from menu 😡

A ‘monthly’ Fireaway pizza Saturday has been a family tradition for a while now. The ordering and delivery service was bang on as usual .

The ‘one star’ rating is particularly for this reason- they have removed our favourite and most regular options - the burner and pestuno pizzas . Still, thought we will try the new options - veggie supreme and pesto manifesto; extremely disappointed. Probably the last time we will be ordering from fireaway ! It’s a shame will miss our favourites. Hoping they bring the old menu back to retain loyal vegetarian customers

9 August 2024
Unprompted review
Rated 1 out of 5 stars

Ordered by one get one free

Ordered by one get one free, called to double check I was going it correctly as wasn't showing on Just Eat.
Only ordered on Just Eat as they would take phone orders.
Didn't get the extra pizzas, also the shakes we order where wrong, and wing raw!
Phones to be spoken down to and totally disrespected by what I can only describe is a unmanned young boy! Clearly doesn't care about the business. He hung up and turned off phone lines, shop isn't suppose to close till 12am!
Absolutely shocked how the has been dealt with and how rude he was. Never again will I order from the Basildon branch

1 August 2024
Unprompted review
Rated 1 out of 5 stars

The Peterborough branch is a joke

The Peterborough branch is a joke. Terrible customer service, disrespectful agent who can’t even think of a solution when order couldn’t be delivered. Food is overpriced and sometimes gone bad. For that money they should respect customers more. Don’t buy from them!

29 July 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look