FINN Reviews 6,071

Till now, all is working out fine

Good service, a tad to expensive but everything is transparent, customer service reachable and available.

I’ve just received my second car from FINN and the whole process was flawless. Returning my first car and getting the new one was incredibly smooth — no issues, no extra charges, nothing unexpected. Everything went exactly as promised. Really satisfied with the service!

Absolute Terror ! Stay away - the most unethical company ever .They must be sent to EU court effective immediately to be revoked their business license. Don't believe the 4.1 positive feedback (* it's apparently all bought) Read carefully the more than 70%actual feedbacks that are all the worst possible! .
They claim money for issues that were never there via illegal non transparent ways.
They don't want to Refound the Guarantee Deposit of around 2000€ and especially when a client doesn't renew with them , they invent multiple reasons that never are communicated or proven or Accepted to charge illegally more and try to subtract enormous amounts directly from the linked bank account.
- Horrible Costumer service that's apparently a chatbox
- After communicated the theft of my Fiat automatic car as declared also to the police and shouybe covered from the enormously high monthly fee of 389€ as it's a minor repair to a damage caused by a third party they claim only at the end of returning it and not when it first happened 2 months ago - that When deductable less than 1000€ falls to be paid by Costumer and this isn't caused by any third party according to them - despite the police declaration on the theft )- and although my contract has finished 15th September 2025 when I declared it - they offered to give me another alternative car from Enterprises company Berlin (and the replacement car was not close to the value of the one leased it was an old problematic Dacia automatic -and as communicated only at the end and extra surprise charge 1700€ was invented to pay myself on top of their fiat car that was under repair and Although my contract had finished before 15th September- I only agreed to continue pay the monthly Finn car fiat automatic electric because they confirmed they d cover the replacement ( at the end they claimed they d only cover manual and not automatic although it was the only one available from their partner company and wanted to charge me extra 1700€!
- Messed up the collection of the vehicle upon end of lease (and then subsequently attempted to charge me an additional 202€ EUR for their own error as they claimed they couldn't collect it on 14th or 15th of November that was the prepaid month they'd collected automatically and attempted to charge this extra when it was communicated from 10th of November my will to return before ending of period , it was then offered 21st November after confirming that no extra charge as it's their problem they they couldn't collect on the days I proposed and was available- extra fraud to collect extra big money by)
- Attempted to steal money 2 times within a week with sending these illegal fraud cases within the same hour they sent the fabricated invoice they tried to subtract the enormous amounts directly from my bank account.( Zero transparency, zero Business Ethics , Novakue of Costumer relationship building and retention management)

Having read other recent reviews, this seems to be a common scam that they are doing right now. I cannot stress enough how poor their customer service and approach have been through the duration of the contract ( * I gave retained all email correspondence to claim back my full deposit plus coordinate with all other unsatisfied costumer who experienced the same fraud from EU legal system in compliance to Omnibus framework on ethical corporate business and I advise everyone to avoid them at all costs - you will end up paying significantly more than you would to a more recognised leasing firm.

I am continuing to fight these erroneous charges, which fall foul of the BVRLA Industry Guidelines for general wear and tear. Anyone who has experienced this themselves should do the same, as they cannot be allowed to continue to get away with these shady business practices, There is no coincidence the multiple times multiple people they have suffered the same bad surprises.
Psychological Damage compensation is to be claimed on top .

Extremely good customer service and overall a great service

Great Customer Support

We've been using FINN for sometime and the experience has been good. Good Pricing.
I recommend it.

Easy to click through the application

I returned my FINN car in good condition, but they later claimed hidden corrosion and charged the full €1,000 deductible. The “damage” was so minor it wasn’t visible during normal use, yet they refused to treat it as wear or apply the lower deductible. Their communication was polite but inflexible. Just be aware if any unnoticed issue appears after return, you’ll likely pay the maximum, even for something invisible.

Horrible Service!. My husband and I had ordered a car in June and the expected arrival time was in September. In September we received information that the arrival date has been moved to November, and had an option of picking a new car or wait. We chose to wait for the car we wanted. This week, 2 weeks before the expected car date we receive an email from Finns informing us that we have been refunded and the contract is cancelled. No explanation, no email, no communication. I tried calling and no answer, it ring for 15mins and automatically hang up. Then the following day we receive an email that the contract is back but now expected date is end of December.. such a joke. In all of this we are the ones that are feeling the pinch and zero accountability from Finn. No communication from them until I cancelled the contract. Still no apology for the inconvenience caused.. I would not have had a problem had they sent an email or call to explain and apologise,just to acknowledge that the error comes at a cost to the customer.

Unbelievable!! FINN has delayed my car delivery once again (6 times I think?! I lost the count already!), this time with another ridiculous excuse: they claim I didn’t pay the “Kaution” (deposit).
The truth is, I paid it back in August! But since they deleted my contract from their system, the payment was automatically refunded and they never sent me a new payment invoice.
Today, I called customer service to fix this, and it turned into an absolute nightmare. I was transferred between four different people, none of whom could solve anything. They kept me on hold forever, and it honestly feels like they do it on purpose.
This company has the most unprofessional customer service I’ve ever dealt with. To top it off, during one of my calls, I could even hear a baby crying in the background from the employee’s side! No wonder she couldn’t focus on resolving my issue.
At this point, it’s beyond frustrating, pure chaos, zero accountability, and zero respect for customers.
Avoid FINN at all costs. They waste your time, your money, and your patience.

We leased a car with FINN and, overall, had a good experience during the lease. There were some minor inconveniences related to maintenance coordination, but nothing major. The process felt modern and convenient, and the business model seemed innovative and customer-friendly — at least at first.

The problem came after returning the vehicle.

The car was inspected upon return in a process that closely mirrored the original handover. No anomalies or damages were found, and everything seemed fine. However, shortly afterwards, we were hit with an unexpected €2,000 charge.

According to FINN, a more detailed inspection was conducted after the initial return, which allegedly found damage to the doors. This was not detected during the handover inspection and was not visible to us. The fact that this "detailed" check happened only after they had taken full custody of the car raises serious questions about transparency and fairness.

Curious and concerned, we did some digging. While FINN has an overall 4.0 rating on Trustpilot, if you filter the reviews from the last 12 months, a very different picture emerges: around 60% are 1-star reviews, many of them citing similar end-of-lease surprise charges. We also found comparable complaints on Reddit and other social platforms.

In summary:
* The car was inspected upon return with no issues flagged — just as when we received it.
* A later, more detailed check (not mirrored during the handover process) uncovered alleged damages and led to a €2,000 charge.

This appears not to be an isolated case — the volume of recent similar complaints suggests a systematic issue.

It’s unfortunate, because the overall leasing experience was otherwise positive. But the way the return process is handled — and the lack of transparency around these post-return inspections — significantly undermines trust.

I hope FINN takes this feedback seriously and improves the fairness and transparency of their return process.

AVOID FINN AT ALL COSTS

Finn are an absolute scam. They have been inept throughout the duration of the contract we signed with them (a one-year lease), during which time they:

- Delivered the car two weeks later than agreed
- Took almost two months to conduct minor repairs to a bumper damage caused by a third party (and the replacement car was not close to the value of the one leased)
- Messed up the collection of the vehicle upon end of lease (and then subsequently attempted to charge us an additional 250 EUR for their own error)
- Attempted to steal money for minuscule marks on the undercarriage of the car which were clearly caused by stones or other road surface during the driving of the vehicle, which are clearly defined as general wear and tear by European industry standards.

Having read other recent reviews, this seems to be a common scam that they are doing right now. I cannot stress enough how poor their customer service and approach have been through the duration of the contract and I advise everyone to avoid them at all costs - you will end up paying significantly more than you would to a more recognised leasing firm.

I am continuing to fight these erroneous charges, which fall foul of the BVRLA Industry Guidelines for general wear and tear. Anyone who has experienced this themselves should do the same, as they cannot be allowed to continue to get away with these shady business practices.

They don’t even deserve 1 star.

Leaving a single mother , with a sick child and endless medical appointments in the lurch with no car is disgraceful.
And on top of that taking endless time to make a full refund. I was sent a brand new electric car Kia EV3 with an electric system fault - fault of the Finn Delivery Driver who shouldn’t have brought it to me when the red light came on whilst he was en route to me - I never got to drive it. It sat for a day and a half before it was towed by ADAC and then sent to Dessow for supposed repair. Even to arrange all of it was left to me without Finn ever being available fully. I finally thought I was getting somewhere when one Finn rep said he would be in charge and would sort it all out including compensation for all the wasted time , stress and effort but then continued not to respond to me, after asking me what I wanted to do next ( get another car, wait for repair or cancel my contract ) I told him to wait for repair or give me the same car or an upgrade to Kia EV6 - I heard nothing back whatsoever until I got Schufa threats for a payment I was waiting for Finn to adjust as I was refusing to pay for a car delivery for a car I never got to use - if I got it in the end they could have move this to my following month’s payment however, the car was unrepairable so why was I expected to pay for its delivery. Suddenly 10 days later , I got told my contract is terminated and the replacement car ( an old VW T- Cross ) has to be returned immediately. For someone who is a full time teacher , single mother and dealing with medical issues, this was ridiculous. I was then told to apply for a new subscription. I did that and today they cancelled it claiming too many outstanding payments are out from the old contract and I cannot have a subscription with Finn. They could have simply moved over the deposit and kaution to another vehicle. They are sitting with my money 2783 euros now and I am waiting for it to be returned so I can urgently get a car elsewhere ( they easily could have easily given me another vehicle. ) I am shocked at the service I have been provided and how their go to is to just ignore you. I have written the complaint in full. I advise you not to bother going to them as they lack integrity and basic customer service.

I rented a car through FINN and at the end of the lease was shocked by the final invoice. They charged me €406.27 for a tiny 1.5 mm paint speck on the wing mirror housing. This was not a dent, crack, or deformation – simply a small cosmetic mark that you would barely notice unless you inspected it with a magnifying glass.

To put this in perspective:

A spot repair costs around €80–120.

A full repaint of a mirror costs €100–150.

A brand-new genuine mirror costs €130–170.

Yet FINN charged me more than double the cost of a new part for a defect smaller than a pinhead. When I raised this with them, their answer was not to review the amount or provide a cost breakdown, but to hide behind an “independent expert report” and vague “manufacturer depreciation values.” In other words: they bill you based on inflated, fictional figures – not real repair costs.

I wrote multiple times to explain the disproportionality and asked for a detailed cost breakdown to understand how they could justify €406.27. Their response? Repeating the same lines, refusing to explain, and finally telling me the case was closed.

This is not transparency. This is not fairness. This is a system set up to extract money from customers when they return their cars.

I will now escalate this case to the German Consumer Protection Authority (Verbraucherzentrale) and the Transport Arbitration Board (Schlichtungsstelle Mobilität). No customer should have to pay hundreds of euros for something so trivial, especially when the real repair cost is a fraction of what FINN demands.

My experience with FINN has been extremely disappointing, and I feel deceived. Their advertising presents leasing as flexible and customer-friendly, but the reality is very different: at the end of the contract, you are hit with excessive and unjustified charges that you cannot dispute.

If you value honesty, transparency, and fair treatment, my advice is simple:
Do not lease from FINN.

Update:
Your reply is nothing but a generic apology that dodges the real issue. I was billed €406.27 for a 1.5 mm paint speck on a mirror housing — more than double the cost of a brand-new genuine mirror. Hiding behind “independent experts” and “industry standards” is not transparency, it’s a way to justify inflated charges and rip customers off.

Terrible experience, It is a total scam, first car we asked for it and it had a delivery date, we got it 1 month and a half later. Second of all when you go to their web page the first thing that pops out is why they are better than another leasing or rental car company, and they have a check on Insurance and deterioration costs.
At the end, they expect you to return a new car, for any scratch that is only missing painting they charge on the final invoice between 720-1000 Euros. We got an invoice of 3800 Euros extras when returning the car.
For our bad luck we decided to go for the second car since they would bring it and pick up the old one with no extra costs, but at the end it ended costing 500 euros.
When you discuss they say the invoice is correct and that the insurance of the car were you have to pay a deductible for damages is not valid.

BE CAREFULL, at the end is cheaper a serious worldwide known car company than this.
And obviously they ask for a high deposit (obviously not returned) that a car rental wont charge you!

What a disappointing company. If you include the delivery costs of the car you can add 100-200 euros a month so it is not at all cheap.

But the customer service doesn’t reflect the premium price at all. You first fill in all your direct debit details and think you’re fine. But than they send an invoice to a general invoice e-mail and expect it to be paid manually the same business day. When you don’t notice this on time, they send your new colleague an email that they cannot get the car as the company did not pay. They don’t even mail their finance contact for that but they embarrass you in front of your employees.

Then after you complain by email you don’t get any response from your account manager. While he was pro active before the contract had been signed, now he is on to his next client.

The customer service response is just an AI response. When you reply that the answer doesn’t make any sense and want a real person to answer than you get another useless ai response.

After you wait for another business day to formulate a polite answer you are already too late. You get a mail that the case is closed with a question if you’re satisfied. Don’t bother to fill in that you’re not as they don’t do any follow up on this.

The worst customer service ever! Next car will be with the Sixt car subscription.

We signed up with FINN, and just one month later our car was badly hit by a truck while parked. What followed has been an absolute nightmare.

For over 3 months the car sat in a workshop with no clarity, constant delays, and almost no proactive communication. We had to chase updates ourselves, deal with angry calls from rental companies because FINN forgot to extend our rental car, and even cancel travel plans because of their mismanagement.

To make matters worse, FINN promised us a one-month refund as compensation—but of course, it was never issued. At the same time, they had no problem charging us nearly €900 for so-called “pre-existing damage” (a superficial scratch!) that they arbitrarily decided was unrelated to the accident. We pushed back on this in April and never received a proper written reply until months later.

The contrast is clear: they are fast when it comes to charging money, but mysteriously incapable of refunding what they themselves promised. That alone says everything about how this company treats its customers.

This has been the worst customer experience I’ve had in Germany—disorganized, unprofessional, and abusive to customers who put their trust in them. Needless to say, we will never renew with FINN, and we’ll make sure our community knows to avoid them at all costs.

The custumer support by email was fantastic they help me with all my several questions and issues.
The contract was finalised in 2 days thanks to the support team. NO complains very good experience i recomend 5 Stars

I write as a long-standing FINN customer who has finally taken delivery of my 4th
car from them and who now finds their customer service has completely disintegrated.
They used to be a slick, professional organisation, so what has happened?

I ordered an MG last Easter and in the last 4 months have endured no less than 4 delays from FINN on the delivery date, contradictory communications, and a concerning lack of resolution from their customer service team.
The result? Despite their written assurance of being able to keep the previous car until the new one was available, they gave me less than 48 hours notice and took back the 3rd car rental - leaving me with no wheels for most of the month of July.
They assured me the delivery fee would not be charged, but they have taken the money anyway, despite my writing to dispute the charge.
At the point of delivery, the tire pressure warning light was on and the delivery driver said the
problem was most likely a faulty sensor. This would mean a trip to the garage – on my time - for
a repair and so I immediately wrote to FINN to alert them and to get a work sheet issued for a
suitable garage.

I then decided to consult the handbook about the problem but now find that no handbook was
delivered with the car.

Despite this litany of issues, I have heard nothing from FINN other than a standardised message saying they would get back to me. So far, silence for 3 ½ days and counting!