Fingo by Automotive Lease Packaging Reviews 1,526

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 289 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and professional approach, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach from the team. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often mentioning how the company goes above and beyond to streamline processes and keep them informed.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Consumers consistently report highly positive experiences with the service. Many praise the efficiency,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

User experience

Users describe positive interactions with user experience, consistently highlighting a smooth, easy, and... See more

Response time

Reviewers mention positive feedback about response time. Customers consistently praise the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Veronica at Fingo provided amazing customer service over the few weeks it took for us to sort our novated lease with the car dealership. Veronica was really prompt with following up with the dealersh... See more

Company replied

Rated 5 out of 5 stars

I had the best experience when recently engaging Fingo to complete my vehicle lease. Rob and Dina were my customer reps and both could not have been more helpful. From car searches, to arranging test... See more

Company replied

Rated 5 out of 5 stars

I contacted Fingo Finance and spoke to Daniel Hudson, after the other provider was delayed due to not being on my employer's preferred supplier list. Dan moved very quickly and was able to obta... See more

Company replied

Rated 5 out of 5 stars

I’m on my second NL with Fingo, working with Julie, who is fantastic to deal with. Dina has also stepped in a few times when Julie was unavailable, and she has been equally helpful. Fingo’s pro... See more

Company replied


Company details

  1. Car Finance and Loan Company
  2. Car Dealer
  3. Finance Broker
  4. Leasing Service
  5. Used Car Dealer

About Fingo by Automotive Lease Packaging

Written by the company

fingo


fingo

At Fingo , we provides a wide range of innovative and competitive finance solutions tailored exclusively to your situation.

Our finance team have a wealth of industry knowledge and provide a level of service unparalleled in the industry.

Click on the links below or call us on 1300 134 646 now and experience our class leading services.


Novated Lease
Personal Finance
Business Finance
Car Broker
Get Pre-Approved

Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Wes was a pleasure to deal with and…

Wes was a pleasure to deal with and worked towards a deadline - highly recommended

13 April 2026
Fingo by Automotive Lease Packaging logo

Reply from Fingo by Automotive Lease Packaging

Hi, thank you for the feedback. We are pleased to hear that Wes was a pleasure to deal with and was able to work efficiently to meet your deadline.

Meeting specific timelines while providing high quality service is a priority for us, whether you are finalizing a new car lease or completing a novated lease application. We will be sure to pass your high recommendation and kind words along to Wes. Kind regards, The Fingo Team.

Rated 5 out of 5 stars

Julie was amazing

Julie was amazing to work with throughout my novated lease process. She made what could have been a complicated setup feel simple and stress-free.

From explaining the structure and benefits clearly to keeping everything moving with the dealer and finance team, she was on top of every detail. Her communication was excellent — always quick to respond and proactive with updates, so I never had to chase anything.

What really stood out was how she made sure everything was aligned properly before settlement, which gave me a lot of confidence in the process.

Overall, a smooth and seamless experience thanks to Julie. Highly recommend her to anyone considering a novated lease!

10 April 2026
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Hi, thank you for the feedback. We are pleased to hear that Julie made the novated lease process feel simple and stress-free for you.

Providing a clear explanation of the structure and benefits is a priority for us, and it is great to know that Julie was on top of every detail with the dealer and finance team. We are glad her proactive communication gave you confidence leading up to settlement. We will be sure to share your kind words and high recommendation with Julie. Kind regards, The Fingo Team.

Rated 5 out of 5 stars

Great service

They have a good customer service I got what I needed

4 April 2026
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Hi, thank you for the feedback. We are pleased to hear that you had a positive experience and that our team provided the support you needed to get everything sorted.

Delivering high quality customer service is a priority for us, whether you are looking for car finance or exploring novated lease options. We appreciate you taking the time to share your experience. Kind regards, The Fingo Team.

Rated 5 out of 5 stars

Novated Leasing made easy

Nick and the staff at Fingo were amazing to deal with. Nick went out of his way to help me get the vehicle I wanted within a specified budget. All the staff are super friendly and helpful. Excellent customer service. Highly recommended

19 March 2026
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Reply from Fingo by Automotive Lease Packaging

Hi, thank you for the feedback. We are pleased to hear that Nick and the staff were amazing to deal with and provided excellent customer service throughout.

It is great to know that Nick went out of his way to help you find the vehicle you wanted within your specified budget. Helping our clients navigate car finance and novated lease eligibility to find the right fit is what we strive for. We will be sure to share your kind words and high recommendation with Nick and the rest of the team. Kind regards, The Fingo Team.

Rated 5 out of 5 stars

Great customer service and attention to…

Great customer service and attention to detail. No question left unanswered. I will highly recommend Dan to my colleagues to assist with their Novated lease enquires.

30 March 2026
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Reply from Fingo by Automotive Lease Packaging

Hi Dallas, thank you for the feedback. We are pleased to hear that you experienced great customer service and that our team provided strong attention to detail.

Ensuring no question is left unanswered is a priority for us when helping clients understand the novated lease process. It is fantastic to know that Dan provided such thorough support. We will be sure to share your kind words and high recommendation with him. Kind regards, The Fingo Team.

Rated 5 out of 5 stars

Simple process

Simple process - summary report/quote was clear and transparent - did not simple focus on savings but also detailed total out of pocket. Fingo reps were prompt and efficient

1 April 2026
Rated 5 out of 5 stars

Nothing was a problem and if issues…

Nothing was a problem and if issues arose a solution was found

12 March 2026
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Thank you so much for such a lovely review. We hope that you enjoy your new car.

Rated 5 out of 5 stars

Quick & easy

First time getting a Novated lease, but Gehan and Alistair made it all feel like a cake walk. The process was completed within a week’s time, without me having to follow up with them even once. They were both extremely pleasant to deal with, very quick in all their responses and had answers to all my questions. 100% would recommend.

24 March 2026
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Reply from Fingo by Automotive Lease Packaging

Thank you so much for your review! We are so happy that you enjoyed the experience.

Rated 5 out of 5 stars

The staff are great at what they do…

The staff are great at what they do extremely professional and well knowledgeable could not be happier with this

12 March 2026
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Reply from Fingo by Automotive Lease Packaging

Hi Gregory, Thank you so much for your review. Thank you for being a loyal Fingo customer.

Rated 5 out of 5 stars

Super helpful

Dan was super helpful with the complete process. Always keep me up to date with everything that was happening and made the process very easy.

13 March 2026
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Reply from Fingo by Automotive Lease Packaging

Hi Darren, we hope that you love the new car! Thank you for your review.

Rated 5 out of 5 stars

New car in 1 month

Fingo was one of the companies my employer used for Novated Leases, after reaching out to both companies, Fingo was the one that responded the fastest and ultimately won my business. It all started with investigating a novated lease online, then Adam phoned me and in approximately 1 month later, I drove out of the dealership with a new car. Adam was very helpful with providing me with quotes, responding to messages, and ultimately organising the novated lease application. Any question or query was no trouble, Adam was friendly and informative and I recommend both Adam and Fingo to anyone looking for a novated lease.

14 March 2026
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Sounds like a wonderful experience! Thank you so much for your review!

Rated 5 out of 5 stars

2nd Vehicle Lease with the team

2nd Vehicle Lease with the team - continuously demonstrate, speed, efficiency in processing and overall timely communication - my experiences anyway to date. Well done.

17 March 2026
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Reply from Fingo by Automotive Lease Packaging

Thank you so much Dwight! Enjoy the new car!

Rated 5 out of 5 stars

Smooth experience…

Adam was great from the first conversation, and everything went pretty smoothly as I'd already sourced a car

18 February 2026
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Hi Lesley, Thank you so much for such a lovely review!

Rated 5 out of 5 stars

Fingo was recommended to me by a family…

Fingo was recommended to me by a family member. I called them and got through to someone straight away.
Nick and his team were very helpful and guided me through the entire process.
I’m happy with Fingo and happy to recommend them.
Claes NSW

2 March 2026
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Hi Claes, We are so happy that you have had such a helpful experience. We hope that you enjoy your new car.

Rated 5 out of 5 stars

Raja and Alistair were awesome to deal…

Raja and Alistair were awesome to deal with during the whole process of getting a novated lease. Extremely helpful and always took the time to explain everything. They made the process as quick and easy as possible and we got a new car within a week.

13 March 2026
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Hi Thomas, Thank you so much for your review! We hope that you enjoy your new car.

Rated 5 out of 5 stars

Great experience

Great experience, very quick turnaround from first contact with Gehan to driving brand new car. Highly recommend.

24 February 2026
Unprompted review
Fingo by Automotive Lease Packaging logo

Reply from Fingo by Automotive Lease Packaging

Thank you so much for your review! We are so happy that Gehan was able to provide such a quick turnaround.

Rated 5 out of 5 stars

Julie from Fingo was amazing from start…

Julie from Fingo was amazing from start to finish. Terrific honest advice, very generous with her time. Prompt responses, efficient and a joy to deal with. I have recommended her & Fingo to a number of colleagues considering EVs and car leases.

4 March 2026
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Hi Alex, what a wonderful review! Thank you so much for sharing your experience. We hope that you enjoy your new car.

Rated 5 out of 5 stars

Great service for self-employed lease

Highly recommend using Fingo for novated leasing, especially for self-employed. Working with Wes was extremely easy, he was communicative, clear, and willing to go beyond to provide a good service. 5 stars.

7 March 2026
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Hi Patrick, Thank you so much for your review. We are so happy that you found the process so easy and communicative.

Rated 5 out of 5 stars

FINGO IS THE BEST

We use Fingo for all our vehicles great service. And efficient.

12 March 2026
Unprompted review
Fingo by Automotive Lease Packaging logo

Reply from Fingo by Automotive Lease Packaging

Thank you so much for your review!

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