I ha e emailed with a complaint and threat of financial obudsmen as my bill was paid but now with a CCJ which you have failed to tell the courts its now cleared . Until today I didn't know it was on... See more
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Email gave full information re claim and what to expect together with time frame. Fee was clearly stated together with information on ways to pay once PPI received. Fee charge was very reasonable an... See more
Company replied
Excellent service!! We first filled in the forms back in 2019, 'Find Your PPI' found so many Bank/credit cards we had forgotten about (we are of a mature age😉) and managed to get a nice substanti... See more
Company replied
Didnt think ppi was applicable to us but applied anyway after urging by our son . Account traced back 24 years and excellent payout . Congratulation to the team , fees were very reasonable too given a... See more
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Company details
Written by the company
*FindYourPPI, no longer trading, was a PPI trace and investigation company who helped thousands of ordinary customers of banks and other financial institutions to find out whether they had PPI added to their credit agreement and if they did to receive compensation if it was mis-sold to them. Between the company formation in 2018 and the FCA imposed PPI deadline in August 2019, FindYourPPI helped customers to make claims that resulted in over 100 million pounds of compensation.
Contact info
United Kingdom
- help@findyourppi.com
- findyourppi.com
4.2
Great
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great service
Really straightforward, helpful and ultimately successful. Thank you FIndYourPPI
22 March 2022
Reply from FindYourPPI - The PPI trace service
Thank you so much for your kind review Fiona for our help in securing you compensation for you successful PPI claim.
Reply from FindYourPPI - The PPI trace service
Thank you for your review Mr Colling and for choosing FindYourPPI. We are very pleased to have helped you achieve compensation for mis-selling.
FYPPI have been great
These last two little awards were a bit of a bonus really. The amount of contact requesting bill payments was a bit ott as I hadn't received payment. Apart from that, the experience has always been good.
8 March 2022
Reply from FindYourPPI - The PPI trace service
Thank you for your review Matt. We’re pleased that our perseverance with your lenders paid off eventually with two small payouts. Thank you for payment of our invoice once you had received recompense from the banks, we try to second guess (from other cases with the same bank) when each bank has paid our clients the agreed compensation before chasing for invoice settlement but we’re very sorry if we jumped the gun in your case. Thank you for choosing FindYourPPI!
I can’t thank Find My PPI enough
I can’t thank Find My PPI enough.
They found PPI where I didn’t know I had it and handled everything for me. It was so easy.
Even better when the money was coming through ☺️
24 February 2022
Reply from FindYourPPI - The PPI trace service
Thank you for your feedback! We are delighted to have helped you achieve a successful claim.
I found it quite annoying that i was…
I found it quite annoying that i was unable to speak to someone , or even getting a reply back from an Email i sent . I have now paid the asking sum of which i would have liked to have asked a few questions about , as i don't remember getting a sum of money back on the credit card account stated . I also thought that if any money was sent back to me , that you would already have deducted your commission from that amount . Clearly i was wrong , but i would still like to know the amount i supposedly got , as i feel it must have been quite a large sum , also
the letter i received asking for the OVERDUE amount was the first letter i received from yourselves , no other contact was made other than an email , saying the same thing . I would like to hear from yourselves if possible , but i doubt that will happen .
11 February 2022
Reply from FindYourPPI - The PPI trace service
Thank you for your feedback Mrs Rigg. We're sorry that you experienced problems getting in touch with us. When we set up the company in 2018, as there was so little time before the August 2019 PPI deadline, we took the strategic decision to communicate through email and post so that we could invest our resources in helping as many people as possible to discover whether they had PPI and get compensation where it was mis-sold. To train and staff up a call centre would have diverted resources from this objective, and ultimately reduced the number of clients that we could help. We communicate predominantly through email at help@findyourppi.com through which customers can also request a call back on the phone but looking through your cases I can't see that we received an email from you.
All compensation payments made by banks are paid directly to our clients by the bank without deduction of our fee. FindYourPPI therefore do not receive payment from the bank but they inform of of any payment amount and we subsequently invoice our clients for our fee once we know that a payment has been made, as per our Terms and Conditions.
We have emailed you separately to explain things but in the meantime, we very have much appreciated the opportunity to represent you in this matter and are happy to have successfully helped you claim against your bank.
Excellent company found me ppi from…
Excellent company found me ppi from over 10 years ago I never knew I had. Didn’t have to do a single thing just gave them permission to look on my behalf.
8 February 2022
Reply from FindYourPPI - The PPI trace service
Thank you for your kind review. We are very pleased to have helped you achieve a successful claim.
Superb service
Superb service. I undertook 30 minutes of paperwork and sat back as these guys did all the work. Regular updates on progress. Well worth there 20% funders fee.
29 January 2022
Reply from FindYourPPI - The PPI trace service
Thank you for your feedback. We are pleased to have come through for you - enjoy the rewards!
Awesome company found me some ppi…
Awesome company found me some ppi payment where I did not know I had some Highly recommend this company
26 January 2022
Unprompted review
Reply from FindYourPPI - The PPI trace service
Thank you Mr Ash. We’re very pleased that you chose us to help and that you are happy with the result!
Reply from FindYourPPI - The PPI trace service
Thank you so much for your t feedback Mr Anderson. We are very pleased to have helped you with your successful claim.
Re ppi
I received a letter telling me I owed you money approximately £18.50 I didn’t know when it was from or what it was for I actually thought it was a scam after looking into it further I found it was for a ppi I received over 2 years ago even at that time I remember receiving a cheque with no explanation what it was for I think your way of dealing with people is appalling and would not recommend you to anyone.
11 January 2022
Reply from FindYourPPI - The PPI trace service
Dear Susan Chapman
Thank you for your feedback, from which we are sorry to hear that you are not completely satisfied with our service.
Whilst we relentlessly pursue finance providers to help our clients claim their compensation, it is clear to us that during the period in late 2019 and throughout 2020 and 2021, some of the banks completed their investigations and made an offer of compensation to our clients but failed to notify FindYourPPI when the case was successful concluded and payment made. This can largely be explained by the backlogs the banks encountered through processing last minute claims in August 2019 and the impact of the covid-19 lockdowns on their operations in 2020 through 2021.
We continued to chase the bank for news of your case and as soon as they informed us, belatedly, that they had paid you an amount of compensation, we issued our invoice to you.
We appreciate that the delay in issuing our invoice in this matter must be frustrating, but this was due to late notification by your bank rather than any fault at FindYourPPI.
We thank you for choosing us to help you with your successful claim ans settling your account and we are delighted to have secured a redress payment for your mis-sold PPI.
Great service
Great service. Very responsive and worked very well on my behalf. I would never have had the time to get this done otherwise.
7 January 2022
Reply from FindYourPPI - The PPI trace service
Thank you for your feedback Mr Spring. We are very pleased to have helped you to achieved a payout.
Bunch of theives
Hounded and threatened about an amount that was allegedly owed by my wife 18 months after her death.Asked me to contact credit card company to ask if they had made any payment. Asked them never to contact me again then asked me for a review, clearly don't listen or care.
5 January 2022
Reply from FindYourPPI - The PPI trace service
Dear Mr CS,
We were very sorry to hear of your wife’s passing and completely understand that it is a very difficult time for loved ones.
Please be assured that we would not issue an invoice without confirmation that compensation had been paid and that our fees were therefore due, as per our Terms and Conditions. I can see in this instance that we did have notification from the Lender that a cheque had been issued.
We do thank you for your co-operation in this sensitive matter and for the payment of our invoice, if you have any further issues that you would like to discuss in more detail, then please do not hesitate to contact us directly at help@findyourppi.com
Terrible service
Terrible service. No communication between payout and court action in relation to fees.
In any event, very quick to action proceedings even in the current climate.
21 December 2021
Unprompted review
Reply from FindYourPPI - The PPI trace service
Dear Tahzim
Thank you for your feedback from which we are sorry to hear that you are unhappy with our service. Our fees are made clear from the outset when you agree to our Terms and Conditions. Our fees of 20% plus VAT on any successful claim are only payable on any compensation that you receive from your lender as a result of our work on your behalf. We were informed by your lender that they had issued their compensation payment to you more than 13 months ago and this was when our invoice was sent to you.
Without going into too much detail on this public forum, we contacted you regarding this invoice on multiple occasions but did not receive a response from you until five months after our initial invoice was sent, when we received a partial payment for our fee.
We continued to advise you of your outstanding balance and we feel we have been more than accommodating in allowing you additional time to make payment for the remaining balance. As this has yet to be paid to us, we advised you we would be seeking action via the courts to reclaim our outstanding balance.
If you would like to discuss things in more detail then please feel free to email us at help@findyourppi.com.
Excellent
Excellent, helpful if/when needed.
Professional and as efficient as they were able when dealing with the companies I was claiming against. Very easy, stress and hassle free. Well done and thank you
18 December 2021
Reply from FindYourPPI - The PPI trace service
Thank you for your review Emma, and for choosing FivdYourPPI to help you with your claims. It has been a long journey but we’re very pleased with the successful outcome.
Stay well clear of these criminals
Stay well clear of these criminals. Daylight robbery and am in the process of taking them to court.
11 December 2021
Unprompted review
Reply from FindYourPPI - The PPI trace service
Dear Paul,
Thank you for your feedback from which we are sorry to hear that you are unhappy with our service. Our fees are made clear from the outset when you agree to our Terms and Conditions. Our fees of 20% plus VAT on any successful claim are only payable on any compensation that you receive from your lender as a result of our work on your behalf. We process claims with bigger payouts at a profit so that we can also process small or unsuccessful claims at a loss.
We hope that you were as pleased as us with the result of your claims, if you would like to discuss things in more detail then please feel free to email us at help@findyourppi.com.
I have been in contact with this…
I have been in contact with this company for the last few years. They said they had put money in to my bank account. I checked with the bank but they could find no pay outs for the reference number given and even checked other accounts with similar names and account numbers.
The bank recommended I did not pay as may be a scam. I notified FINDYOURPPI by email but have continued to get emails and post from them.
Recently, I could not get to the bank to talk with them about this again, due to my work and bank opening hours.
In the end I payed as they threatened to take me to court!
The one PPI I did think I would get a refund from was never sorted. Sorry just my experience.
7 December 2021
Reply from FindYourPPI - The PPI trace service
Thank you for your feedback Helen.
We’re sorry for the confusion in this case and hopefully we can clarify our position. FindYourPPI do not receive our fees from the banks. We invoice our clients for our fee once the banks confirm that they have paid you compensation. Without going into too much detail on this public forum, we can see that once you made us aware that you had not received payment from your bank, we investigated and explained the bank had confirmed that the payment had been released and how to contact them to resolve the issue. After we did not hear from you, our automated chasing procedure continued. I have contacted you directly to explain what you need to do to receive this payment from the bank. Nevertheless, We are grateful to have been able to help you secure this redress compensation offer.
Your service in finding and paying out…
Your service in finding and paying out the funds was very good. In the time between the claim and you chasing me for the fees I had moved to new Zealand. I was somewhat surprised you hadn't taken the fees at the time of getting my refund and I was also very disappointed you chose to wait a long while to send me an email threatening me with a ccj.
7 December 2021
Reply from FindYourPPI - The PPI trace service
Thank you for your feedback, Lee.
We are glad to hear that you were satisfied with our service in tracing and securing an offer of compensation. In these claims, FindYourPPI never receives the compensation payment before our client’s do. The banks will always pay our clients directly and then we invoice for our fees after the claim has been satisfied. This means that we are not able to deduct our payment at source. I can also see that we sent a few emails upon receipt of the offer from the bank and when sending our invoice. I’m sorry if you had not received these after moving home. We are however, very pleased to have helped you secure this claim and hope you enjoy your compensation.
Thank you we are very pleased with the…
Thank you we are very pleased with the out come of the repayment you got us back
1 December 2021
Reply from FindYourPPI - The PPI trace service
Thank you for your feedback Martin and for choosing FindYourPPI to help you with your successful claim.
Poor communication and lack of clarity
After my brother died, they were unable for ages to provide any evidence that they had been instructed by him to me. When they did, it was in another bank's name I was not expecting, presumably as the debt was sold on. The lack of clarity is worrying in these times of financial mis-selling.
30 November 2021
Reply from FindYourPPI - The PPI trace service
Thank you for your feedback Mr O’Connor and we would like to again send our condolences from everyone at FindYourPPI. It is always a very sad and complex process when a client of ours passes away and we always endeavour to resolve the matter with as much ease for the next of Kin as possible. Without going into detail, for data security reasons, we are only able to disclose client documents after we have ascertained who the executor of the estate is. I can see that once we conducted the necessary checks, the evidence that a relationship existed between FindYourPPI and your brother was sent to you. Finally, I can confirm that Morgan Stanley are a broker operated by Barclaycard. I can assure you that no debt has been sold by us to any other party. I’m sorry if you’ve felt that we have not been in clear in our communication and this is something we will review and look at improving. Again, we would like our sincerest sympathies to you and your family for your loss and hope the money we have helped recover provides some small solace at this time.
Successful Claim
Good company. Took a long time to get my PPI claim agreed, but have just been paid out, thanks. My only complaint would be that you can't contact these guys by telephone. It's all email and they take ages to respond. Overall a very good service!! Would definitely recommend.
26 November 2021
Unprompted review
Reply from FindYourPPI - The PPI trace service
Dear Ms Sherwin,
Your feedback is greatly appreciated and we are sorry to hear that you experienced some delay in our response time to your emails.
We are extremely pleased that you have otherwise been happy with our service and thank you for choosing FindYourPPI.
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