Fido Reviews 3,137

The absolute worst phone company Ever! I changed to Rogers which is the same bs, same company. I paid my Fido cell bill online at my bank August 8 and realized I didn’t change the account number. So I tried to call Fido, good friggen luck getting a person. The recording would automatically recite my number, say hold please and hang up!!!! So I went to their store and got told they don’t handle reimbursements! So, I’m once again on hold just 3 weeks after I finally got ahold of a person that was supposed to give me a credit to my account…. BUT DIDN’T!!!! This since August 8th!!!! Don’t use Fido/Rogers. I’ll be going back to Virgin Mobility.

They do not deserve even half a star. The worst company. Very contemptible and stupid customer service. I asked for a phone and it was lost and did not reach me. When I asked for another one, they sent me the wrong phone. Now, every time I call, they tell me something different and no one solves my problem. Very annoying stupidity.

They dont care about your concern, they just cater you if you are upgrading or buying a new phone, Disgusting......

A real person is unreachable, only and Ai enhanced voice! A real person might call back on Friday? I will be canceling my service, if i can ever reach REAL person cancel it! GIANT corporations like ROGERS no longer care about customer services.
These corporations seem to forget that their business doesn't exist without the millions of Canadians paying for their service!

Horrible customer service!! Had to schedule 4 calls to discuss the same issue and no one was able to give a straight answer. I ordered a certified used device and have been waiting for over a month… every time I call the rep said it’s in the warehouse I should get it soon.. one week after another no feedback.. one rep said they can’t cancel my order because it’s in ware house, one rep said they can’t cancel my order now I need to wait for 2 days and hang up on me when I asked for his employee number.
I’m speechless of how incompetent the customer service team is and how horrible the customer service is.

14 year loyal customer no phone call I get ripping me out no one upgrade my phone plan they charge me $49 dollars giving me 20 MB data when you call 611 they say they will charge $20 if I need to talk custom service sick and Tire with this greedy company tomorrow going with other company

I waited 5 days for a call back and then they hung up on me.

Dear Fido Customer Service,

I am writing to express my frustration regarding repeated billing issues on my account. My plan is supposed to be $82 per month, yet I have been charged $166 multiple times.

Additionally, when I attempt to contact customer service, my calls go unanswered, and I am only met with an answering machine. No appointments or callbacks are provided, which adds to the difficulty of resolving these issues.

I am locked into a contract until next November, so I cannot cancel without incurring additional fees. I expect a prompt resolution to both the billing discrepancies and the lack of customer support.

Worst phone company ive ever been with... they will double or triple charge you awful absolutly awful service they are ultimatly operating like a scam! Do not join this company you will get screwed. Friends and i who have had joined have all had bad experiences.

Fido has THE WORST customer service. If I knew I had to schedule appointments days away to speak to someone I would never have switched from Rogers. Very frustrating and disappointing. Everything is automated. Do your homework before you switch. The overall experience with Fido is a disappointment.

There literally is no customer service provided unless you are willing to negotiate with an AI bot and schedule a call for days in advance, only to never receive a call. This should not be tolerated by telecommunication moderators.

They don't know what customer service is anymore. I've been with Fido for many years and customer service has been taken out back and shot. Now they have a robotic dog that is simply useless. I can only assume Rogers wants Fido to quietly die and force us all to be Rogers users.

I am utterly disgusted with the so called "customer service" that fido has. They treat their customers like garbage & are beyond rude & impossible to deal with. I tried for over 3 weeks to cancel my phone service. It was originally going to be temporary but after this I will NEVER use fido or Roger's again for any services. Its virtually impossible to cancel your own account on line with in itself is ridiculous enough but then you can't even get anyone through email or phone! Its all automated & the wait time for a scheduled call back is 5 days??! Unacceptable!! I had to physically drive into a location only to be given the same run around. When I FINALLY got someone on the phone after refusing to leave the store until my matter was handled, the guy on the phone argued above my repeated request to close my account....I had to repeat myself at least 15 times before he finally agreed to close my account. What a horrendous way to conduct business....2 thumbs down 👎👎

Very very poor customer service. Staff provided me with misleading information when I called to close my Fido account which led to Fido charging me over $200 in penalties after my account had closed. This was after I had rung twice and visited a branch in person to close my account and settle up my bill, and had been assured this had been done. Fido did not take accountability for the misleading information provided by staff were very unhelpful with resolving this. Fido also attempted multiple times to charge me roaming charges when I had not left the country. Fido do not care about their customers they only care about their customers’ money. I would highly recommend taking your business elsewhere to avoid shocking customer service.

Their customers service line is not helpful at all actually is a joke..
I am trying to find out when I will have service again but the assistant or jack is not programmed to reply to these questions. They disconnect my service when I was on vacation and I could not pay them. I pay immediately upon arrival but the Hindu guys that work for them did not mention that I want 3-5 days to have service again.
That company is just for laughs..
I will change provider at the end of my ordeal I am just writing this for others to see and not choose fido as I did 3 something years ago..

I don't understand anything out of those reps, English or French

AI Phone server is broken, doesnt work and I cant get my esim activated

Unfortunately, there is no 0 STAR rating-I don’t want to give any!
THIS IS GOING TO BE THE END OF FIDO
Horrible! What a terrible, frustrating, insulting experience.
I would like to close my account.
As soon as my contract is done, so am I.
1998 I joined Fido.
This is an insult
I tried 11 phone calls to pay my bill after struggling with online attempts.
Then they have the gall to offer me a call back six hours later!!
THE AUDACITY
There is no AI assistant. It couldn’t even verify me. It couldn’t understand what I was asking for… all I said was, “Pay my Bill “
If this is not corrected, it will be the end of Fido.

One of the scammiest experience I've ever had with the customer support. Of no utility at all, only tries to upsell. Pure scammers.

My Fido account was closed in June 2025, and I have been waiting for a refund since July. I have contacted customer service multiple times, but I received no help. The support agents even make basic mistakes, such as getting the address wrong. As of October, the issue is still unresolved. Very disappointing experience.