Fettle. Faff-free bike repair | fettle.cc - Finsbury ParkReviews 

I've sadly had a terrible experience pretty much the whole way through, bar one or two positive things. For context I had an insurance job done through Fettle Finsbury Park, as my wheels and handlebars were stolen, as well as cables cut. My insurer (Laka) had recommended Fettle.

Positive things

The guy that picked up my bike initially was helpful and that process was streamlined. The bikes handlebar taping was done well, and most of the rebuild looked pretty good.

Negative things (in order of occurence)

1) Fettle messaged me informing my bike was finished and ready to be picked up. I gave them a call 3-4 times over two days to see if I could just come and grab the bike, as part of their service was dropping off the bike, but there weren't slots available for 5-6 days. Nobody picked up, except for someone at head office who said they’d ask the Fins Park guys to call. Nobody did. So the next day I turned up.
2) when I arrived the bike wasn’t actually completed. Most of it was "repaired", but the lighting system wasn’t, as they were waiting for parts. It would have been help if they’d communicated this instead of saying “your bike is finished”. I would have likely just waited until everything was done.
3) when inspecting the bike, i noticed quite a bit of cosmetic (well hopefully cosmetic) damage to the cassette. I took a photo of this before leaving the workshop. When i asked the Manager there what had happened, he said it must have been from test riding. My old cassette looked brand new that I had rode for months, where as this didn’t.
4) On day 2 of riding the bike I came off quite badly because the stem hadn’t been tightened properly during the repiar and as I went around a corner the handlebars buckled to the left. This had damaged the left shifter (thankfully i wasn’t too badly hurt, just a graze and bruises). I communicated these issues to Fettle but didn’t hear back from them.
5) I also noticed the shifting was terrible, and super clunky when I picked up the repaired bike. It was so bad that I stopped riding it (just in case it caused damage), until the lights could be installed, and then the shifting/cabling resolved. (which had taken weeks at this point). I brought the bike back in to have the shifting/cabling sorted. I was told it would be sorted on Thursday or Friday at the latest, but when I turned up, the guys working there didn't even know about it. The Manager hadn't informed them that I was coming in (and he had gone on leave), so it took until the next week. But even then, there was no difference. I took this to my local bike mechanic (who I should have gone with earlier), and he said the cabling was done poorly, and the shifting alignment wouldn't fix the problem, he diagnosed this within a 50m bike ride. With all the cosmetic markings on the new casette, I would have assumed they would have picked up during test riding.
6) After waiting for over 2 weeks after having the bike, I contacted Canyon (where the lighting system was coming from) asking for an eta for the lighting part. They said it had been delivered to Fettle 7 days before. Which means Fettle sat on it for a week. This whole process was over circa 5 weeks.
7) After all of this, when preparing for a bikepacking trip, and getting the lighting system set up, I realised that they didn't provision for a Dynamo SON hub for the front wheel, even after they were given the bike specs. And now I've been waiting for 6 days to someone to help me with getting the Dynamo SON sorted from Fettle. I've communicated that I need to get this resolved ASAP, as I'm moving country, but it feels like nobody wants to help.

Mistakes can happen, and if 1-2 of these things had happened I would have been ok, but this has been a very terrible experience overall.

I hope management see this and can help put this right.

Fettle has had my bike for a week. They produced a quote last Friday, which I approved same day. It's now Wednesday night and I've had no further update despite chasing. No idea when I am getting my bike back. The 24-48h turnaround advertised is pretty misleading.

Before I found out about Fettle, I gave my Cannondale to someone else.
I booked it into Fettle for a service, & they found things I didn't realise needed doing. With all the bits they had to sort they only charged me £109 more after the service price. - And as Fettle said it does feel like new! Thanks Fettle. TOO JOB AGAIN!

Was called silly for the bike I purchased and told I should have done my research before choosing something “pretty” whole interaction came off as sexist. They couldn’t really help with my e-bike and he said he hasn’t been trained for them. Still charged me the full amount for an MOT he obviously didn’t do. By that point I just wanted to leave so paid and left. He did do some other work on the brakes (paid for that on top of the MOT cost) they seem to be okay but are squeaking when used- had to call another bike repair shop to check the squeaking isn’t dangerous.

There used to be another guy who worked there, he was great but apparently he’s left.
I won’t be going back again.

Friendly, quick and affordable service! Will be going back whenever I need support with my bike again.

Kez was very helpful and responsive.

This is a great place. I love it, really quick and knowledgeable team of people. Thank you Andrew!

Great service very friendly

Excellent service, my bikes disc breaks were worn and rubbing against wheel rims. After I had it serviced for new break pads and calibration it feels great going up hills again and feels as good as new.

Superb (again)

Sorted out two non-standard requests within a couple of days and got me back out on the road

Thank you !

Always good and friendly, and if something wasn’t perfect they’ll fix that too

Great service back in same condition as new. Good price and really happy

Extremely good service from the pickup to the drop off. Their system made it easy to communicate around the fixes I needed to my bike and enabled me to review and approve the quote! Would definitely use Fettle again and again and again. Thankyou!

Great communication. Very helpful info and easy to understand. Flexible too based on circumstances.

I love Fettle at Finsbury Park. Professional service and friendly staff.

Tried to charge me £265 to fix my brakes. Went to another shop and it cost me £35.

Great service, quick delivery. I’ve used fettle many times - never failed me. My dirty old bike is now as good as new!

It was really easy to get an appointment and drop off my bike.
The quotation process was so straight forward and the same day I received a message with a quote breakdown of each individual charge. I could either go ahead with it all or select what I wanted.
Service here is quick, efficient and staff are lovely too!

The did exactly what I asked for. Fast turnaround time. Very reasonably priced. Friendly, helpful staff. What more can you ask for?