I have taken loans through Fernovo multiple times, and my loan has been approved every time. This is my 5th or 6th successful approval. The application process is simple, the response is quick, and th... See more
Company replied
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Review summary
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Unexpected bill left me stuck, easy application process, affordable payments to suit budget, clear on interest . Got me out of a temporary crisis . Thankyou so much
Company replied
Wow super fast process literally took 15 mins from start to finish. Funds in bank straight away. Nice little short term loan which is affordable. Thankyou fernovo
Company replied
Nice to be your customer again after a long wait, but mostly I like the way how they (Fernovo) did the properly eligibility checks and approved the loan based on this fact 😀
Company replied
Company details
Contact info
TBXH@ Sunley House, Bedford Park, CR0 2AP, Croydon, United Kingdom
- 020 3476 5171
- customercare@fernovo.co.uk
- fernovo.co.uk
4.6
Excellent
8K reviews
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This has been the worst customer…
This has been the worst customer service I’ve ever dealt with. They act polite in written replies on here, but as soon as you reach out directly, they’re abrupt, dismissive, and show no empathy. When you try to raise a serious concern, including a doctor declaring you unfit for work, they go back and forth for weeks, arguing instead of helping.
Even after I sent my fit note, they kept demanding bank statements, despite being told repeatedly that the statements would only show I had been working until recently. They ignored this completely. I also explained that my partner will be paying the remaining balance, and they had nothing to say except that they “won’t help” without more evidence.
Absolutely unacceptable service. Avoid at all costs.
3 August 2026
Unprompted review
Reply from Fernovo (Quidie Limited)
We're sorry to hear you feel this way and appreciate you taking the time to share your feedback.
We've since reviewed the documentation you recently provided and have now responded to you directly. We've also placed your account on hold while we work with you to resolve the matter.
We understand this has been a frustrating experience and apologise for any concern caused by the delay in reviewing your documentation. We remain committed to working with you and encourage you to continue the conversation with our team so we can bring this matter to a resolution.
Thank you for bringing this to our attention.
Verry satisfacted
3 August 2026
Reply from Fernovo (Quidie Limited)
We truly appreciate your positive feedback.
Great service
31 July 2026
Reply from Fernovo (Quidie Limited)
We truly appreciate your positive feedback.
Reply from Fernovo (Quidie Limited)
We truly appreciate your positive feedback.
Reply from Fernovo (Quidie Limited)
Thank you so much for the kind words! Providing excellent service is our top priority, and knowing we hit the mark for you truly makes our day.
On my third loan with them
On my third loan with them, very good company, I would recommend to anyone to atleast try, they seem to be very helpful and try to sort you something.
3 August 2026
Reply from Fernovo (Quidie Limited)
We are so happy to hear about your positive experiences with us, especially being on your third loan! We truly appreciate your kind words and recommendation. We always aim to be helpful and find solutions for our customers.
Reply from Fernovo (Quidie Limited)
We're so happy to hear that you found the application process easy and straightforward. Thank you for your positive feedback!
pleasantly surprised
I am very satisfied; the process was quick and trouble-free. I recommend it to anyone needing a small or large loan. Thank you—I will certainly use this service again.
2 August 2026
Reply from Fernovo (Quidie Limited)
We are thrilled to hear that your experience was quick and trouble-free! It's wonderful to know that you would recommend our service and plan to use us again. Thank you for your kind words!
Reply from Fernovo (Quidie Limited)
We're so glad to hear about your positive experience with our service! We appreciate your feedback.
Reply from Fernovo (Quidie Limited)
We appreciate your feedback.
Reply from Fernovo (Quidie Limited)
We appreciate your feedback.
Reply from Fernovo (Quidie Limited)
We're so happy to hear we could assist you with your car bill! Thank you for your wonderful feedback.
Eligibility criteria
Nice to be your customer again after a long wait, but mostly I like the way how they (Fernovo) did the properly eligibility checks and approved the loan based on this fact 😀
14 July 2026
Reply from Fernovo (Quidie Limited)
It's wonderful to have you back as a customer! We're so pleased to hear that our eligibility checks and loan approval process met your expectations and provided you with a positive experience.
Reply from Fernovo (Quidie Limited)
Thank you for your wonderful feedback! We're so pleased to hear that you found our service to be both efficient and of high quality. We truly appreciate your kind words.
Reply from Fernovo (Quidie Limited)
We're glad to hear we could provide a quick and efficient experience for you. We appreciate your kind words!
Outstanding and fast delivery 👏
1 August 2026
Reply from Fernovo (Quidie Limited)
Thank you for your wonderful feedback!
Reply from Fernovo (Quidie Limited)
We're so happy to hear that our prompt responses and quick payouts met your expectations. Thank you for your kind words!
Reply from Fernovo (Quidie Limited)
We appreciate your support and for choosing Fernovo!
Reply from Fernovo (Quidie Limited)
Thank you for your wonderful 5-star review! We truly appreciate your feedback.
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