Easy navigation through the website. Clear payment process. Product according to specifications. Delivery time was about 15 working days instead of the indicated 2-5 working days. Delivery announced... See more
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I ordered 2 products weed killer 5 L and stump remover 1 l with additional fee for transport. they ended up sending me stump remover only 250ml bottle, I also see that they have changed some thing in... See more
I bought 5 l glyphosate. I thought first it was a scam because it was too watery unlike the usual glyphosate i bought earlier from other brands. But no. I tested it on a 5 square meter area and after... See more
DO NOT BUY from this company. They do not send the goods, and all email correspondence you will receive when you ask repeatedly where the goods are will be written by AI. They will ignore ALL reques... See more
Breach of guidelines
!!!! FAKE COMPANY !!!!!
!!!!! FAKE COMPANY !!!!!
I bought an item from them for 280 Danish kroner with GLS shipping and they withdrew the money from my account immediately after 1 minute after I ordered my item and I also heard nothing from them until I wrote to them myself after a week that I wanted my money refunded and I could get that, the FAKE EMPLOYEE said and I filled out a refund form and sent it to them and they were supposed to send me my money back but nothing happened as the weeks went by and I talked to at least 10 different FAKE EMPLOYEES who promised and promised and promised and promised that the money was on its way back to my bank account but nothing happened then all of a sudden I got an email from them with a bill for 8000 Danish kroner and a GLS link to a package of 1 kg and the item I ordered was 5 kg so I cancelled that package with GLS post company and they got their package back again and they promised me that I would probably get my money refunded week after week but nothing happened then all of a sudden I got I received an email again that my refund had not been approved so never buy anything from them as it is a
!!!!! FAKE COMPANY !!!!
18 August 2025
Unprompted review
Reply from Ferber Painting
Hello,
We're sorry to hear about your negative experience. However, we can't find a record of your order in our system, which makes it difficult to verify your file. We encourage you to contact us directly with your complete information (order number, name, email) so that we can review your situation and assist you as best we can.
We take customer satisfaction very seriously and would like to clarify any misunderstandings.
Sincerely,
Elisé Randria
Tree stomp remover, waste of money
Bought a bottle of tree stomp remover, two months later the tree is re growing healthily. Instructions say to dilute granules but bottle content is basically water.
Besides a very late delivery this product is a con, total waste of money, supposed to kill up to twenty stoms but a whole bottle actually managed to make a 15cm wide stomp re grow.... stay away.
22 September 2025
Unprompted review
Reply from Ferber Painting
Hello Claudio,
Thank you for your feedback. We are sorry to hear that the product did not work as expected.
It is possible that there was a batch issue or damage during shipping, which affected the product's effectiveness.
We offer to send you a replacement package free of charge, after checking the product before shipment.
Please provide us with your order number so that we can process the replacement quickly.
CONTACT: ereputation@ferberpainting.de
Sincerely,
Customer Service,
Elise Randria
I received an incorrect item
I received an incorrect item, which was also damaged. I have attempted multiple times to contact the store via email (as they do not provide a phone number) regarding how the defective item could be returned and refunded. Unfortunately, they have stated that they reject the refund without providing any local justification.
The store delivers damaged products and then refuses to provide any warranty or solution. Their promise of “100% satisfaction” on the website is clearly empty words.
24 July 2025
Unprompted review
Reply from Ferber Painting
Dear Ele Na,
We are sorry for this experience.
After checking, we are unable to find the information related to your order. Please contact us as soon as possible at ereputation@ferberpainting.de, providing your order number, so that we can resolve this issue promptly.
Sincerely,
Elise Randria
Ferberpainting Customer Service
SCAM!!!
SCAM!!!! DO NOT BUY ANYTHING FROM THIS COMPANY. I ordered a 20m2 microcement kit for €326. It arrived via GLS. First, it arrived in just one box, which I looked at and thought, "This can't be it!" When I opened it, it contained the primer kit, etc., but the microcement arrived in only one 3kg bag, when it should have been about 100kg. I took a photo and complained by email, as that's their only contact information! They replied that they would analyze the matter, and this response continued for three weeks. I was already fed up, and I said I would file a complaint with the appropriate authorities. They replied that they had my signature confirming I had received the order, and they did nothing more. DO NOT BUY ANYTHING FROM THIS COMPANY!
20 September 2025
Unprompted review
Reply from Ferber Painting
Hello,
We sincerely apologize for the situation you describe and fully understand your dissatisfaction.
After checking, it appears that there was an error during the preparation or shipping of your order. We kindly ask you to provide us with your order number or proof of purchase so that we can immediately resend the missing products or find a suitable solution.
Our goal is to resolve this issue as quickly as possible and ensure your complete satisfaction.
Sincerely,
Jean Désiré
They are using A.I. bot to prolong as much as possible the delivery time
Scammers!!!
30 August 2025
Unprompted review
Reply from Ferber Painting
Hello Honorius,
We are sincerely sorry if you had a negative experience. We assure you that we are not scammers, and our goal is to deliver every order in the best possible condition.
It is possible that there was a logistical delay or an error on the part of the carrier.
We invite you to contact us directly with your order details so that we can resolve this situation as quickly as possible.
Contact: ereputation@ferberpainting.de
Thank you for your understanding.
Sincerely,
Elise Randria
Company is not refunding my money…
My paint arrived damaged and got send back by the transportation company in june. Since then I am trying to get back my money. Now its september! I am getting the answer, that they are working on refunding...
I can't advice to buy at this shop, it's not trustworthy!
18 September 2025
Unprompted review
Reply from Ferber Painting
Dear Daniela,
We truly apologize for the long delay and the frustration this has caused you. We understand how upsetting it is to wait months for a refund, especially after the product was returned due to transport damage.
Please rest assured that your case is not being ignored. We kindly ask you to contact us again at ereputation@ferberpainting.de with your order details so we can prioritize the resolution and process your refund as quickly as possible.
Thank you for your patience, and again, we’re very sorry for the inconvenience.
Best regards,
Elise Randria
FerberPainting Team
Very disappointing experience
At first my order with Ferber Painting seemed to be going fine, even though it already took 4 weeks before it was finally shipped. Unfortunately, the package was then returned for unknown reasons and never reached me.
I contacted customer support through the chat, but every time I only receive the same generic reply that they are “looking into it.” After weeks of waiting, I requested a refund, but this also seems to be a huge challenge. Again, I only get the same repetitive answers and still haven’t received my money back.
Overall, a very frustrating and disappointing experience. I cannot recommend ordering here until they improve their communication and actually resolve issues in a timely manner.
17 September 2025
Unprompted review
Reply from Ferber Painting
Dear Danny,
We sincerely apologize for the frustration and delay you’ve experienced. This is clearly not the service we aim to provide, and we understand how disappointing it must be to face such long waits without clear resolution.
Please contact us again at ereputation@ferberpainting.de with your order details, so we can urgently review your case and ensure a proper follow-up. Resolving your issue is our priority.
Thank you for your patience, and again, we’re truly sorry for the inconvenience.
Best regards,
Elise Randria
FerberPainting Team
KEEP AWAY!!
KEEP AWAY!!
After waiting a month for my paint ... I received a paint bucket with red water
1 September 2025
Unprompted review
Reply from Ferber Painting
Hello,
We sincerely apologize for this inconvenience. To help us resolve this issue as quickly as possible, could you please send us either proof of purchase or your order number? This will allow us to verify your file and resend you the correct product as quickly as possible or, if you prefer, issue a refund.
We apologize again for this situation and thank you for your understanding.
Sincerely,
Jean Désiré
SCAM! 100 times higher price! Wrong adress!
I ordered water repellent for sofa in the middle of August 2025. Nothing happend after two weeks so I contacted customer service and canceled the order. Customer service confirmed the cancellation and request of refund. However, I received a confimation of the order with 100 times higher price a week after!!! Yes, they miss the decimal and send me an confirmation email with 100 times higher price of the order!
I wrote to the customer service again and they replied that they will handle this. Guess what, after three days I received an email from Packeta, a delivery company, that my order is on delivery, upon that, to a WRONG ADRESS!!!! This is pure shit!
2 September 2025
Unprompted review
Reply from Ferber Painting
Dear W Z,
We sincerely apologize for this unacceptable experience.
It appears there was a serious technical and logistical error regarding your order – both in pricing and delivery address. This is absolutely not the level of service we strive to provide.
Please contact us immediately at ereputation@ferberpainting.com with your full name, order number, and any screenshots you may have. Our team will prioritize your case to ensure this is resolved quickly — whether through a full refund or a corrected delivery.
We truly regret the inconvenience caused.
Kind regards,
Elysé Randria
FAKE COMPANY!!!
FAKE COMPANY!!!!
I have ordet outdoors painting Aluminium grey 20 l.
It was not painting at all.
It was something like water and no color at all.
Custom support promised refund the price I paid.
I didnt received my money back.
19 August 2025
Unprompted review
Reply from Ferber Painting
Hello Irina Dahl,
We sincerely apologize for this situation and fully understand your dissatisfaction. After verification, our team will take the necessary steps to resend you the correct product or issue your refund as soon as possible.
Please accept our apologies for this inconvenience.
Once you have received the correct product or your refund, we would appreciate it if you could update your review to reflect the current situation.
Sincerely,
Jean Désiré
6 Weeks of Waiting, No Product, Huge Overcharge
I bought a paint, and after 2 weeks it still wasn’t sent. I kept writing to them, and every time I just got the same empty excuse: “we’re working hard to send it asap.” Six weeks later, instead of finally receiving my order, they sent me a wrong invoice for 30 TIMES the actual price—despite the fact that I had already paid! This is absolutely unacceptable. If you don’t have something in stock, update your website and stop wasting people’s time. Making customers wait for months. I STILL haven’t received the product yet.
I regret ever ordering here and warn others to stay away.
29 August 2025
Unprompted review
Reply from Ferber Painting
According to our information and the tracking of your order, it was delivered on September 5, 2025, at 12:43 p.m.
We invite you to update your review.
Also, regarding the confusion regarding the invoice, we apologize if you received an incorrect document. Please feel free to send it to us at ereputation@ferberpainting.com so we can clarify and correct it.
Sincerely,
Elisé Randria
Avoid this company
Avoid this company, they are scammers. On 27/07 ordered a cleaner with "express delivery". Then for 2 weeks still no shipping confirmation, so I cancelled the order. They confirmed the refund within 5 days, but 2 weeks passed and still no money arrived. Suddenly on 27/08 they emailed me that my refund was rejected and shipped the order which I no longer needed. They lie all the time. Do not waste your time and money with them.
27 August 2025
Unprompted review
Reply from Ferber Painting
Bonjour Peter,
Wij bieden u onze oprechte excuses aan voor deze onaangename ervaring. Tijdens die periode hebben wij inderdaad te maken gehad met een logistiek probleem bij onze transporteur, wat helaas geleid heeft tot vertragingen en fouten in de verwerking van bestellingen en terugbetalingen.
Wij begrijpen dat u de bestelling inmiddels niet meer nodig heeft en betreuren dat de terugbetaling is geannuleerd. Wij willen deze situatie graag op correcte wijze voor u oplossen.
Gelieve contact met ons op te nemen via ereputation@ferberpainting.com, zodat wij uw dossier met prioriteit kunnen behandelen.
Met vriendelijke groet,
Elise Randria
I orderd a product 1 month ago and it…
I orderd a product 1 month ago and it did not arrive. THEY ARE A SCAM! I paid for it and not I am concerned about my card data.
27 August 2025
Unprompted review
Reply from Ferber Painting
Hello,
We sincerely apologize that your order hasn't arrived yet and understand your frustration.
To resolve this issue quickly, please send us your order number or proof of purchase. This will allow us to resend the product or resolve the issue as quickly as possible.
We thank you for your patience and remain available to answer any additional questions.
Once we receive the solution, could you please update your review to reflect the follow-up?
Sincerely,
Jean Désiré
The company is a scam
The company is a scam. They dispatched my order 4 weeks after my order and sent a dodgy looking product that on further inspection was 100% water. Disgusting.
25 August 2025
Unprompted review
Reply from Ferber Painting
Dear Alms,
We sincerely apologize for the disappointment caused by your order. Our product is genuine and thoroughly tested, but it’s possible that a batch error or damage during transport affected the quality you received.
We would be happy to send you a new package with the correct product at no extra cost. We will also monitor closely to prevent such issues from happening again.
Please contact us at ereputation@ferberpainting.com so we can resolve this promptly.
Best regards,
Elise Randria
Selling microcement kits with no recognised packaging and no instructions
I bought a micro cement kit and it came with no instructions on the mixing ratios. I emailed the company and they sent me data sheets on two of the products within the kit but again there was no mixing instruction. When I pushing them further they eventually came back and said that they don’t provide instructions as they only sell products to professionals with experience of the product. Every products be it professional or a diy product comes with instructions when it’s from a reputable supplier. Clearly these guys are not
24 August 2025
Unprompted review
Reply from Ferber Painting
Dear Micheal,
We apologize for the inconvenience caused. Our microcement kits are indeed designed for professional use, which is why detailed mixing instructions are not included with the product.
However, we want to support all our customers. Please contact us directly at ereputation@ferberpainting.com and we will do our best to provide you with the guidance you need.
Thank you for your understanding.
Best regards,
Elise Randria
You don't get the product you pay for
You don't get the product you pay for. I ordered glyphosate but received something that looks like diluted vinegar and it has no effect on weeds at all.
22 August 2025
Unprompted review
Reply from Ferber Painting
Bonjour Thomas,
Merci pour votre retour. Nous sommes sincèrement désolés pour cette mauvaise expérience.
Après vérification, il s'agit très probablement d'une erreur de lot ou d’un dommage survenu durant le transport, ce qui expliquerait l’inefficacité du produit reçu.
Afin de corriger cela, nous allons vous renvoyer un nouveau colis gratuitement, avec le bon produit cette fois-ci.
Nous vous remercions de votre compréhension et restons à votre disposition à l’adresse ereputation@ferberpainting.com pour tout complément d'information.
Cordialement,
Elisé Randria
Never see your money back
I bought tile paint from them, but when it arrived, it was very watery and couldn't be applied to the tiles because it ran off the surface. I contacted the company, sending several photos and videos of the product, but after two months and 34 emails back and forth, they told me they wouldn't refund my money because the department refused to accept my complaint. Don't buy from them; they're the worst company. Check the reviews first. There are many companies with much better customer service. So be careful, if you buy a product and it doesn't work, you'll never get your money back.
23 July 2025
Unprompted review
Reply from Ferber Painting
Dear Luiza,
We are truly sorry for the frustration you've experienced. The issue you describe is not normal, and it’s possible that a production or transport error affected the product’s quality.
Please allow us to make this right: we can send you a new batch of the correct product, and we will follow up closely to ensure it arrives in perfect condition.
If you prefer a refund, kindly contact us again at ereputation@ferberpainting.com so we can review your case with priority.
Thank you for your patience and understanding.
Best regards,
Elise Randria
FAKE COMPANY! SCAM!
I have ordered two months ago. They never shipped my order but just keeps saying that order is being processed. When I requested refund they said that order is in transit on which I have then asked for a tracking code and suddenly order was still being processed. Essentially I don’t have my order nor my money. Customer support is full of fake promises and not solving the issue. Avoid at all costs!!!
23 August 2025
Unprompted review
Reply from Ferber Painting
Dear VS,
We sincerely apologize for the inconvenience caused.
There was a technical issue with our transporter between the time of your order and October, which unfortunately affected many shipments. Your frustration is completely understandable.
We can now either:
- Resend your order immediately, with priority tracking and follow-up,
- Or provide a compensation solution (such as a voucher or alternative arrangement).
Please contact us directly at ereputation@ferberpainting.com so we can resolve this quickly and personally.
Kind regards,
Elise Randria
Fake company
Fake company, product arrived with items missing and no instructions (micro cement). The items that did arrive had no labels and looked very amateur. Tried emailing the company and got the runaround, they respond in different languages until you give up. Lots of professional company’s out there, don’t waste your money with these scammers.
1 August 2025
Unprompted review
Reply from Ferber Painting
Dear Rory,
We are truly sorry for the inconvenience caused and the disappointment with your recent order. What you describe does not reflect the standards we strive to maintain.
Please contact us directly at ereputation@ferberpainting.com, so we can assist you personally and resolve this issue as quickly and effectively as possible.
Thank you for your understanding and cooperation.
Best regards,
Cordialement,
This company takes your money and…
This company takes your money and produces a invoice with a tracking number I waited more than 6 weeks for the delivery
then when it did only one third of the delivery came to add to the upset it came 🙈 damaged i did more than 50 emails with no concrete solution trying to get information but always getting 0 resolution
They kept thanking me for my patience well I now have none
They were given so many chances to rectify the problem but did not
I asked for a full refund and they refused to reply fortunately I paid through credit card which I had to apply to get refund
my advice to anyone stay away from this company do not be drawn into their promise of 24/7 customer service or 24hr delivery or 3/7 day delivery
they take your money then treat you disgracefully they say I am a isolated case well I know for a fact this is a lie one of many I may add
my advice to anyone avoid this company like the plague also you should hang your heads in shame 😳 I have asked for senior name to contact to allow me to address this situation will they give me it no I wonder 💭 why
This is not a spoof message I am a genuine customer who has been treat in the most disgraceful manor
Please please be aware
24 June 2025
Unprompted review
Reply from Ferber Painting
Dear Joanne,
We are truly sorry for the disappointing experience you've had. Your frustration is completely understandable, and we sincerely regret the inconvenience caused by the partial and damaged delivery, as well as the lack of resolution.
Please know that this does not reflect the level of service we strive to provide. While our products are tested and genuine, there may have been a shipping or logistical issue in your case.
If you are still open to it, we would be willing to send a complete, new package and ensure close follow-up from our team. Otherwise, we fully respect your decision to proceed through your credit card issuer.
We understand your trust has been damaged, but should you wish to discuss this further, please don’t hesitate to contact us directly at ereputation@ferberpainting.com.
With sincere apologies,
Elise Randria
Cordialement,
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