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Felix Health Reviews 3,086

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, caring approach, and extensive knowledge, making them feel heard and understood. People find the user experience to be seamless, quick, and incredibly convenient, often highlighting the ease of accessing care from home. The service is frequently described as excellent, with many appreciating the efficiency and the clear, straightforward communication. Reviewers are particularly impressed with the quick response times from both the medical staff and customer support, noting that their questions are answered promptly and thoroughly.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the medical staff for being... See more

User experience

Clients share positive opinions on user experience, highlighting the platform's ease of use and convenience.... See more

Service

Reviewers highlight positive aspects of service, consistently praising its speed, reliability, and... See more

Response time

Reviewers consistently report positive feedback about response times. Customers frequently praise the quick... See more

Customer service

Consumers generally express satisfaction with customer service. Many reviewers highlight that their questions... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My NP was professional and caring. She really understood my health concerns. Her assessment of my situation was exactly what I was trying to convey. Her follow up questions, responses and treatme... See more

Company replied

Rated 5 out of 5 stars

It was simple, quick and effective. The communication’s great, never waited more than a day for a response and they kept me informed and my package arrived super quick, I’m happy.

Company replied

Rated 5 out of 5 stars

Needed a quick treatment for my skin which I know worked in the past, and it’s a long wait to see a dermatologist where I live. I went into my account, chatted with a health provider, ordered the rig... See more

Company replied

Rated 5 out of 5 stars

I love how convenient this is. There doctor was in contact with me almost immediately and once we discussed symptoms, the medical.plan was sent to me same day. It is also great that my benefits cove... See more

Company replied


Company details

  1. Online Prescription Medication Vendor
  2. Online Pharmacy
  3. Pharmacy
  4. STD Testing Service
  5. Weight Loss Service

Written by the company

Get care today with Felix. Access personalized healthcare for weight loss, erectile dysfunction, diabetes, hair loss, acne, and more — prescribed online and delivered discreetly.

On-demand treatment for everyday health

Written by the company

Treatment that comes to you
Skip the trip to your doctor’s office and the line at your local pharmacy. Access treatment on any device, plus free shipping on all medication.
Clinically proven treatments
Access prescription treatments, supported by science and prescribed by our experienced healthcare practitioners.
Truly compassionate care
No judgement, no stigma. Instead, a practitioner who’s there for you when you need them.

Contact info

Do weight loss differently

Weight loss treatment backed by science, not opinions

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

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Rated 5 out of 5 stars

Excellent service provided

Packages are always on time, tracking provided. Communication with the health providers is clear, concise and adaptable- I’ve been using them for years and always feel supported and treatments explained and tailored very well. Will absolutely continue to use this service

7 May 2026
Felix Health logo

Reply from Felix Health

Hi Ruby, thanks so much for sticking with us all these years! Really glad the deliveries have stayed reliable and the providers have kept your treatments well tailored. So happy to keep supporting you.

Rated 5 out of 5 stars

Easy to navigate site and quick…

Easy to navigate site and quick responses with great information provided, helping you to make informed decisions and participate in your health care.

8 May 2026
Felix Health logo

Reply from Felix Health

Hi Shelley, love hearing the site has been easy to navigate and that the responses have helped you feel informed about your care. Appreciate you taking the time to share!

Rated 5 out of 5 stars

Timely and professional responses.

Timely and professional responses.

8 May 2026
Felix Health logo

Reply from Felix Health

Hi there, so glad the responses have felt timely and professional on your end. Thanks for taking a moment to leave this.

Rated 5 out of 5 stars

It is super simple to use

It is super simple to use. It gives me options of other products that are available and I may be interested in. Easy to contact my NP with questions.

10 May 2026
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Reply from Felix Health

Hi Amanda, this just made our day! Really glad the platform has been simple to use and that getting in touch with your NP has been smooth.

Rated 5 out of 5 stars

Convenient

I love the convenience and ease of access this allows! It's so nice to be able to message when I have a question, and get a response back. The providers have been really helpful. It's just a nice option to have. I work 3 jobs and its not easy to go to in person appointments.

10 May 2026
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Reply from Felix Health

Hi Kat, so glad the messaging has worked around your schedule, that is exactly what we hoped to build. Lovely to hear the providers have been helpful too, and we appreciate you sharing this.

Rated 4 out of 5 stars

Going well !

9 May 2026
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Reply from Felix Health

Hi Amanda, we so appreciate the kind words! Really glad things have been going well on your end so far.

Rated 5 out of 5 stars

RN Kate Auger was awesome

RN Kate Auger was awesome. Helpful, knowledgable, professional, and prompt.

8 May 2026
Felix Health logo

Reply from Felix Health

Hi William, love hearing this! I will be sure to pass these kind words along to Kate, she will be so happy to hear it.

Rated 5 out of 5 stars

Recommend

Great experience with Felix Health. The process was simple, fast, and very convenient. The healthcare providers were professional and responsive, and everything was easy to manage online. Delivery was quick, and the overall service exceeded my expectations. Highly recommend!

8 May 2026
Felix Health logo

Reply from Felix Health

Hi Yuliia, thanks so much for taking the time to write this! Really glad the whole experience exceeded expectations and that delivery was quick, that means a lot.

Rated 5 out of 5 stars

Easy

Easy, discreet, supportive & helpful

7 May 2026
Felix Health logo

Reply from Felix Health

Hi there, so glad the experience has felt easy, discreet, and supportive, those are big ones for us. Appreciate you taking the time to share!

Rated 5 out of 5 stars

Great Service

Great service and fast response. Very happy with the process.

7 May 2026
Felix Health logo

Reply from Felix Health

Hi Todd, we so appreciate the kind words. So glad the response was quick and that the process felt smooth on your end.

Rated 5 out of 5 stars

Quick and helpful for dermatology

Needed a quick treatment for my skin which I know worked in the past, and it’s a long wait to see a dermatologist where I live. I went into my account, chatted with a health provider, ordered the right skincare and it was in the mail the next day. They also directly billed my insurance so my out-of-pocket expense was minimal. Seamless and quick experience and my skin will be on the road to recovery soon!

7 May 2026
Felix Health logo

Reply from Felix Health

Hi there, love hearing this! Really glad we could save you the dermatologist wait and get the right skincare out the next day, and great to hear the direct billing kept your out-of-pocket low too. Rooting for your skin.

Rated 5 out of 5 stars

Fast and easy.

Fast and easy.

7 May 2026
Felix Health logo

Reply from Felix Health

Hi John, thanks so much for the kind words! Really glad it felt fast and easy on your end.

Rated 5 out of 5 stars

Blair has been amazing navigating all…

Blair has been amazing navigating all of my questions and treatment. 10/10 experience..

8 May 2026
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Reply from Felix Health

Hi Monika, this just made our day! I will be sure to pass these kind words along to Blair, she will be so glad to hear it.

Rated 5 out of 5 stars

Great experience, fast and informative

I had a great experience. I was taken care of quickly and informed every step of the way. Its taken less than a week from consultation to delivery of my meds.
Thanks for a very needed service.

7 May 2026
Felix Health logo

Reply from Felix Health

Hi Lea, so glad you felt informed every step of the way and that we could get the meds to you in under a week. Thanks for taking the time to share!

Rated 5 out of 5 stars

Thanks for the help will definitely use…

Thanks for the help will definitely use you again

6 May 2026
Felix Health logo

Reply from Felix Health

Hi Allen, we so appreciate you taking a moment to leave this. Really glad we could help, and we will be here whenever you need us next.

Rated 5 out of 5 stars

Easy to navigate

Easy to navigate, prompt replies, overall very positive experience. Thank you!

4 May 2026
Felix Health logo

Reply from Felix Health

Hi Donna, thanks so much for sharing this! Really glad the platform has been easy to navigate and that the replies have come through quickly for you.

Rated 5 out of 5 stars

Excellent Practisioner!

Ashley is really great and response time is excellent. She is always able to answer my questions.

6 May 2026
Felix Health logo

Reply from Felix Health

Hi Kathleen, love hearing this! I will be sure to pass these kind words along to Ashley, she will be so happy to hear it.

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