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Felix Health Reviews 3,018

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 2,106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, caring approach, and ability to make them feel heard and understood. The user experience is frequently highlighted as seamless, convenient, and easy to navigate, with many appreciating the comfort of managing their health needs from home. The service is described as excellent, with quick response times from practitioners and efficient processes for treatment and prescriptions. However, some customers also noted specific issues, such as not being able to access their treatment plan in chat history or experiencing confusion regarding free visits. A few other people also felt that the company's practitioners were not properly trained for perimenopause and menopause symptoms, suggesting that some medical needs might be better addressed by specialists elsewhere.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the professionalism,... See more

User experience

Clients share positive opinions on user experience, highlighting the ease and comfort of the process. Many... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, speed, and... See more

Response time

Users describe positive interactions with response times, frequently highlighting the quick and efficient... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

For people who have phone anxiety, Felix is your friend. I've been using Felix for years, and I've only had to talk to someone on the phone once, maybe twice. I can't tell you how valuable that is... See more

Rated 5 out of 5 stars

My NP was professional and caring. She really understood my health concerns. Her assessment of my situation was exactly what I was trying to convey. Her follow up questions, responses and treatme... See more

Company replied

Rated 5 out of 5 stars

I love how convenient this is. There doctor was in contact with me almost immediately and once we discussed symptoms, the medical.plan was sent to me same day. It is also great that my benefits cove... See more

Company replied

Rated 5 out of 5 stars

Needed a quick treatment for my skin which I know worked in the past, and it’s a long wait to see a dermatologist where I live. I went into my account, chatted with a health provider, ordered the rig... See more

Company replied


Company details

  1. Online Prescription Medication Vendor
  2. Online Pharmacy
  3. Pharmacy
  4. STD Testing Service
  5. Weight Loss Service

Written by the company

Get care today with Felix. Access personalized healthcare for weight loss, erectile dysfunction, diabetes, hair loss, acne, and more — prescribed online and delivered discreetly.

On-demand treatment for everyday health

Written by the company

Treatment that comes to you
Skip the trip to your doctor’s office and the line at your local pharmacy. Access treatment on any device, plus free shipping on all medication.
Clinically proven treatments
Access prescription treatments, supported by science and prescribed by our experienced healthcare practitioners.
Truly compassionate care
No judgement, no stigma. Instead, a practitioner who’s there for you when you need them.

Contact info

Do weight loss differently

Weight loss treatment backed by science, not opinions

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

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Rated 5 out of 5 stars

Felix 👍🏻

Felix 👍🏻

NP is great, responsive and knowledgeable. Shipping works well and is flexible if dates need to be changed.

16 May 2026
Felix Health logo

Reply from Felix Health

Hi there, love hearing this! So glad your practitioner has been responsive and that shipping has flexed when you have needed it to.

Rated 5 out of 5 stars

Very simple!

16 May 2026
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Reply from Felix Health

Hi Alissa, thanks so much for the kind words! So glad we could keep things feeling smooth for you.

Rated 5 out of 5 stars

Felix Health is amazing

Felix Health is amazing. The platform is incredibly user-friendly, the medical staff are genuinely caring and professional, and the automatic refills take all the hassle out of managing my health. No judgements, no long clinic lines—just great care delivered straight to my door. I will definitely keep using their service!

15 May 2026
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Reply from Felix Health

Hi Michael, what a lovely note! So glad the team has made staying on top of your health feel that much more manageable.

Rated 5 out of 5 stars

Fast and easy

15 May 2026
Felix Health logo

Reply from Felix Health

Hi Richard, thanks so much for the kind words! Glad we could keep the process feeling smooth from start to finish.

Rated 5 out of 5 stars

Easy Process and fast service

Fast friendly service and such an easy process.

14 May 2026
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Reply from Felix Health

Hi Gayle, love hearing this! So glad the team has made things feel quick and welcoming for you.

Rated 5 out of 5 stars

Excellent app

Excellent app, doctors, products and services!

12 May 2026
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Reply from Felix Health

Hi there, thanks so much for the kind words! So glad every part of the experience has come together well for you.

Rated 5 out of 5 stars

assistance or help is just a click away

the whole start-up process is organized and my practitioner is very informative. I'll probably have more to add once this gets going. Thank you

14 May 2026
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Reply from Felix Health

Hi Danya, this just made our day! So glad the intake felt clear and your practitioner is helping you get off to a strong start.

Rated 5 out of 5 stars

communication mishap

I can not rate yet

13 May 2026
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Reply from Felix Health

Thank you for sharing this with us, Mark, and we're truly sorry for the trouble with the fax not reaching your pharmacy. Occasionally, a pharmacy's fax line isn't functioning properly, or the number on file is incorrect, which can hold up a fill on their end even after everything has gone out on ours.

We have refaxed your prescription, and our team has already followed up with you directly through your Felix support chat, so we can keep working this through with you from there.

Wishing you the best,
Felix Health Team

Rated 5 out of 5 stars

Excellent Care

Professional, fast and trustworthy health care in the comfort of your own home. Meds delivered to your door securely and discreetly.

14 July 2025
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Reply from Felix Health

Hi there, thanks so much for the kind words! So glad the whole experience felt easy and the meds got to you smoothly.

Rated 5 out of 5 stars

fast and easy

Very easy to work with

14 May 2026
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Reply from Felix Health

Hi Nicole, what a lovely note! So glad it has been a smooth experience so far.

Rated 5 out of 5 stars

Easy and comfortable process

Easy and comfortable process. The question that they asked were straightforward and not complicated or confusing. The response time to speak to an online physician was quick. Great platform.

12 May 2026
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Reply from Felix Health

Hi Jeff, we so appreciate the kind words! Glad the intake felt clear and the doctor connected quickly, the team works hard to keep it feeling that way.

Rated 5 out of 5 stars

Fantastic Service

Simple, quick and accurate.

13 May 2026
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Reply from Felix Health

Hi Tim, thanks so much for the kind words! Glad we could keep things smooth and on the mark for you.

Rated 5 out of 5 stars

It's convenient

It's convenient, efficient and response times are awesome. Where I live I have to wait 4-6 weeks to get an appointment with my family dr.

13 May 2026
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Reply from Felix Health

Hi Tracy, love hearing this! Really glad we could save you weeks of waiting around to be seen, and so happy the experience has felt smooth.

Rated 5 out of 5 stars

Great experience!

Really easy to use this company for my health needs. Great experience with my practitioner.

12 May 2026
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Reply from Felix Health

Hi Stephanie, we so appreciate the kind words! So happy your practitioner has been a good fit for you, and that the platform has felt easy along the way.

Rated 5 out of 5 stars

Very efficient and communication is…

Very efficient and communication is fast. Very happy with service so far.

13 May 2026
Felix Health logo

Reply from Felix Health

Hi Ann, so glad to hear the communication has felt fast and efficient on your end. We will keep that up for you.

Rated 5 out of 5 stars

Fast response

Fast response. Clear information to aid in the decision making.

12 May 2026
Felix Health logo

Reply from Felix Health

Hi Brent, love hearing the response was quick and the info clear enough to help you make your decision. Appreciate you taking a moment to share!

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