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Felix Health Reviews 3,025

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, caring approach, and extensive knowledge, making them feel heard and understood. People find the user experience to be seamless, quick, and incredibly convenient, often highlighting the ease of accessing care from home. The service is frequently described as excellent, with many appreciating the efficiency and the clear, straightforward communication. Reviewers are particularly impressed with the quick response times from both the medical staff and customer support, noting that their questions are answered promptly and thoroughly.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the medical staff for being... See more

User experience

Clients share positive opinions on user experience, highlighting the platform's ease of use and convenience.... See more

Service

Reviewers highlight positive aspects of service, consistently praising its speed, reliability, and... See more

Response time

Reviewers consistently report positive feedback about response times. Customers frequently praise the quick... See more

Customer service

Consumers generally express satisfaction with customer service. Many reviewers highlight that their questions... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My NP was professional and caring. She really understood my health concerns. Her assessment of my situation was exactly what I was trying to convey. Her follow up questions, responses and treatme... See more

Company replied

Rated 5 out of 5 stars

It was simple, quick and effective. The communication’s great, never waited more than a day for a response and they kept me informed and my package arrived super quick, I’m happy.

Rated 5 out of 5 stars

Needed a quick treatment for my skin which I know worked in the past, and it’s a long wait to see a dermatologist where I live. I went into my account, chatted with a health provider, ordered the rig... See more

Company replied

Rated 5 out of 5 stars

I love how convenient this is. There doctor was in contact with me almost immediately and once we discussed symptoms, the medical.plan was sent to me same day. It is also great that my benefits cove... See more

Company replied


Company details

  1. Online Prescription Medication Vendor
  2. Online Pharmacy
  3. Pharmacy
  4. STD Testing Service
  5. Weight Loss Service

Written by the company

Get care today with Felix. Access personalized healthcare for weight loss, erectile dysfunction, diabetes, hair loss, acne, and more — prescribed online and delivered discreetly.

On-demand treatment for everyday health

Written by the company

Treatment that comes to you
Skip the trip to your doctor’s office and the line at your local pharmacy. Access treatment on any device, plus free shipping on all medication.
Clinically proven treatments
Access prescription treatments, supported by science and prescribed by our experienced healthcare practitioners.
Truly compassionate care
No judgement, no stigma. Instead, a practitioner who’s there for you when you need them.

Contact info

Do weight loss differently

Weight loss treatment backed by science, not opinions

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

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Rated 5 out of 5 stars

Easy and comfortable process

Easy and comfortable process. The question that they asked were straightforward and not complicated or confusing. The response time to speak to an online physician was quick. Great platform.

12 May 2026
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Reply from Felix Health

Hi Jeff, we so appreciate the kind words! Glad the intake felt clear and the doctor connected quickly, the team works hard to keep it feeling that way.

Rated 5 out of 5 stars

Fantastic Service

Simple, quick and accurate.

13 May 2026
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Reply from Felix Health

Hi Tim, thanks so much for the kind words! Glad we could keep things smooth and on the mark for you.

Rated 5 out of 5 stars

It's convenient

It's convenient, efficient and response times are awesome. Where I live I have to wait 4-6 weeks to get an appointment with my family dr.

13 May 2026
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Reply from Felix Health

Hi Tracy, love hearing this! Really glad we could save you weeks of waiting around to be seen, and so happy the experience has felt smooth.

Rated 5 out of 5 stars

Great experience!

Really easy to use this company for my health needs. Great experience with my practitioner.

12 May 2026
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Reply from Felix Health

Hi Stephanie, we so appreciate the kind words! So happy your practitioner has been a good fit for you, and that the platform has felt easy along the way.

Rated 5 out of 5 stars

Very efficient and communication is…

Very efficient and communication is fast. Very happy with service so far.

13 May 2026
Felix Health logo

Reply from Felix Health

Hi Ann, so glad to hear the communication has felt fast and efficient on your end. We will keep that up for you.

Rated 5 out of 5 stars

Fast response

Fast response. Clear information to aid in the decision making.

12 May 2026
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Reply from Felix Health

Hi Brent, love hearing the response was quick and the info clear enough to help you make your decision. Appreciate you taking a moment to share!

Rated 5 out of 5 stars

Quick and easy

Relatively fast. Dr provided a lot of helpful advice on how to get started with the cream and get my skin used to it. Shipped fast, which I appreciate.

11 May 2026
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Reply from Felix Health

Hi Samantha, thanks so much for sharing this! So glad the Dr was able to walk you through how to ease into the cream, and that things shipped out quickly for you. Rooting for great results.

Rated 5 out of 5 stars

Good

Great, so perfect

12 May 2026
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Reply from Felix Health

Hi Esther, what a lovely note to read! Really glad things have been great on your end so far.

Rated 5 out of 5 stars

Love this app

Love this app. What a great convenient way to get medications without leaving my home. Always friendly and fast!

12 May 2026
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Reply from Felix Health

Hi Chantel, we so appreciate you taking the time to leave this! Convenience is a big part of why we built this, so it really makes our day to hear it has been making life easier for you.

Rated 5 out of 5 stars

Very easy communication

Very easy communication. Appreciate the process with prompt feedback.

11 May 2026
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Reply from Felix Health

Hi Kymberli, love hearing the communication has felt easy and the responses prompt. Appreciate you sharing the feedback!

Rated 5 out of 5 stars

Great concept

I love how convenient this is. There doctor was in contact with me almost immediately and once we discussed symptoms, the medical.plan was sent to me same day. It is also great that my benefits cover everything!

11 May 2026
Felix Health logo

Reply from Felix Health

Hi Laura, thanks so much for taking the time to share this! Really glad the doctor was able to connect with you so quickly and get a plan sorted same day, and great to hear your benefits cover everything too.

Rated 5 out of 5 stars

Quick responses/clear info

Quick responses.
Information is clear and I am encouraged to ask questions.

9 May 2026
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Reply from Felix Health

Hi Barb, so glad the responses have felt quick and that you have felt comfortable asking questions, that is exactly what we want. Appreciate you taking the time to share.

Rated 5 out of 5 stars

I love Felix

I love Felix. They are fast, safe and reliable. I get my medication on time and I always have someone to answer my questions

12 May 2026
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Reply from Felix Health

Hi Jennisetthe, this just made our day! Really glad the meds have been arriving on time and that you have always had someone here for your questions.

Rated 5 out of 5 stars

Off to a Great Start!

Suzy was very kind and patient with me. The website and app are user friendly. So far so good, Felix !

11 May 2026
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Reply from Felix Health

Hi there, we so appreciate the lovely shout-out! I will be sure to pass it along to Suzy, and so glad the app and website have been easy to navigate.

Rated 4 out of 5 stars

Excellent service!

Helpful and attentive health care providers, no judgement, really like the no hassle experience!

11 May 2026
Felix Health logo

Reply from Felix Health

Hi Catherine, so glad the providers have felt attentive and judgement-free, that is exactly the kind of space we are trying to create. Thanks for taking the time to share.

Rated 5 out of 5 stars

All the practitioners i have worked…

All the practitioners i have worked with have been amazing. Fast responses, very knowledgeable and very professional. They helped me with my perimenopause and I couldn't be happier.

10 May 2026
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Reply from Felix Health

Hi Tania, thanks so much for sharing this! Really glad the practitioners have been able to support you through perimenopause, and that the experience has felt professional and responsive.

Rated 5 out of 5 stars

Dr was great

Dr was great, explained everything very thoroughly, asked me lots of questions and made me feel like this was the best plan for me based off her findings

10 May 2026
Felix Health logo

Reply from Felix Health

Hi Sandra, what a lovely thing to read. So glad the doctor took the time to explain things thoroughly and built a plan that felt right for you.

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