Feett Reviews 

First and definitely the last time I use this firm as I have been disappointed with their customer service and the poor quality of my service and in particular my order .
The 3 items , 2 x A frame sides and central support bar arrived well packed despite the delivery note of the bar that arrived a few days prior to the sides stating the order had been fulfilled. I would suggest that ‘ 1 item of 2 ‘ would be useful to help customers understand the remaining parts were not part of this specific order.
So moving on I found the internal edges of both side frames has been left with vicious sharp edges that with a little thought and care are easily removed with a file !
So moving on to assembly and obviously quality control must have been at lunch as 2 of the captive female nuts were misaligned thus preventing the short supplied bolts not able to easily and correctly screw through the pre - drilled support bar holes and into the captive nuts .
For an engineering firm these faults are unforgivable in my opinion.
What to do ? Shall I re wrap the 3 pieces and return?
No I decided to fix it my myself by sheering off the captive nuts from the inside and then drilling right through the mild steel A frame top rail and then securing with a 3 1/2 bolt , washers , nuts etc.

As a ex professional wood & metal worker of 37 years I consider this product poor quality, carelessly made , obviously not inspected before despatching .

I have photos of the sharp edges, misaligned captive nuts , faulty captive nuts removed etc

FURTHER to the response from FEETT I notice there is no mention of the issues raised regarding the poor quality of their product and rather than address them felt the need to make personal comments.
Unfortunately this rather unprofessional approach does not enhance the reputation of FEETT

Excellent quality of product, which suits the room perfectly. Quick and friendly responses to my questions - would definitely use again

It’s just great. I have a music studio with common areas and a bar and I ordered the legs for my tables from this business. Not only the look is modern and very unique, but the quality and steadiness is top level. Will be recommending and also buying again when needed.

Very communicative seller with attention to detail. Order arrived in time. Pleased with the metalwork.

Wow - amazing! I couldn't be happier! The quality is top-notch and delivery was quick. Would recommend - thank you Josh.

Feett is amazing! The quality of their products is top-notch, with everything made in-house in South East London. I love that they handle every step of the process, from sourcing materials to final finishing. The furniture is sturdy, beautifully crafted, and you can tell they take pride in their work. It’s great to support a local British manufacturer. Highly recommend!

I’ve been back numerous times now as the service was so good. Very well priced too. Would highly recommend

I recently came across Feett and wanted to share that their collection of tables, legs, and accessories is fantastic! Their modern industrial designs are both stylish and functional, with clean lines and sturdy materials like steel and wood. Perfect for anyone with an eye for aesthetics looking to upgrade their space and appreciates good style without compromising durability. Josh helped me by answering all my questions, making sure I picked the right table and accessories for my space, and was an absolute pleasure to speak to. He clearly knows his stuff and cares deeply about the quality of his product and making his customers happy. Highly recommend checking them out!

Amazing customer service and overall product quality.

Awful way to run a business. Advertised a product online for £50 then waited for a week after my purchase to tell me this was an error and needed to pay another £200 to get the item. Total scam. Seems like an easy way to 'bump' your views up the google listing, by offering products that don't exist! Oh ........ and it took forever to refund my money. Pathetic

This company is a sham. Won’t reply to emails or in site messaging. Lied about the order being in stock, promised 3-5 days and no ship date 10 days later.

Product is rubbish. The ‘guaranteed no wobble’ table wobbles all over the place. Legs are clearly bending inwards. Contacted them to complain. They said they’d send a stabilising kit (interesting they make one when the table is ‘guaranteed no wobble’!), but they never did (and they subsequently told me it would only work with a wooden top anyway, when mine was stone). Tried a few more time to contact them on their online chat, but they don’t even reply. Now trying to get a refund. Would definitely not recommend!

The product quality is 5 stars, fast service and well packaged.

Wouldn’t recommend this company to anyone! Customer is absolutely shocking toke over 3 weeks for them to send the second half of our table toke me 3/4 phone calls just to get a tracking number for the second parcel once arrived we have put it together and it is unsafe and wobbly… even though I had previously emailed asking the weight limit for the frame which I was assured it was for heavy stone/quartz could hold well over what our quartz weighted yet the whole frame wobbles from side to side!

Very helpful over the phone with advice on which plastic feet we required and speedy delivery of the table legs which were well wrapped and protected.

There is not a single good thing to say about them. Ordered 16th May, “dispatched within 3-5 working days”. Order fulfilled 12th June – nearly a month after order. The build and design is very poor quality, so much so that one leg was noticeably wonky, on measuring, it was 13mm out of square which is a significant error over a short leg length. They said that it is “a handmade product so you must allow for tolerance” and that “the legs only need pulling out by hand”. Describing this as amateurish would be a compliment. If you succeeded in bending the welded box frame true by hand then you would just bend the other leg out of square. As such they do not consider the product faulty and have only partially refunded my order. The support frame mounting design is of poor design giving excess wobble and sat proud of the legs, the frame is a different design to the website, the finish is different to the main legs and the powder coating is not well finished. They also operate Drumbecue and The Metal Leg Company (MLCo) on Etsy. As someone else pointed out, don’t believe any of their positive reviews on trustpilot, as “Anita at Drumbecue” leaving a 5* review might be considered as a conflict of interest. There is also a nice positive review by “Josh C” (Josh Confino is the founder, coincidence…?)

Worst customer service you can possibly imagine. Called to see if it’s possible to get a photo of different colour options and they just hung up. When I called back, no one bothered to pick up the phone again.
Also no response per email either. Very poor service !

Ordered on 31/5/23. Website said in stock and 3-5 days delivery.
1 email returned out of about 5.
Finally arrived 24 days later however half the order is missing. Not answering emails.
Currently taking it up with credit card provider.

Avoid!

Exemplary customer service. After sales incredible. Great company to deal with.

Have ordered some tables and seats and some steel frames on 13 May for our courtyard , when ordering it on the website it states 3-5 days delivery ... they did say when ordered it they was busy so it would 10 - 14 days Now have been waiting 16 working days and still cannot get a reply on a delivery it is a bit worrying so far as they do not have a telephone number to contact them. ....hope to get some communication back today.