Fedex Reviews 9,262

I was supposed to get next day delivery of my Rustoleum products . Email stated delivery by 6pm . 6 30 pm and no delivery and this was supposed to be priority service . My day in tatters dogs not walked , never left house to make sure I did not miss you . Checked for updates ...None ...I do not have my products or my money . In future if I want to place an order with any company I will make sure they are not using your company first before placing an order now I know have useless and unreliable you are !

Delivery driver is a liar and took a picture of nothing saying I wasn't home.

I am disabled and housebound, so guess what... I was home.

Now I'm being advised to collect the item as if it's as easy as telling my legs to work. THANKS FEDEX

Had a text message from Fed-Ex saying my shipment would be delivered between 7/50 am and 11/50 am.
Cancelled my medical appointment and waited in, an in.
Was finally delivered at 13/15 pm. I vented my concerns on the delivery driver and apologised to him.
He showed me his delivery pad which stated before 18/00 pm..
Fortunately it wasn’t a passport or an important document…
I now can’t get another medical appointment for two weeks.
The only reliable courier I will ever use is DPD…

Their list of places to drop off parcels is out of date. I went to drop off my parcel and the location said they don't accept Fedex (don't blame them based on my experience). They also said that they have been telling Fedex for ages themselves!

I have been trying to contact Fedex for 3 days now without response. I am emailing the address they provided. I have also tried telephoning but the system refuses incoming calls.
Never before have I encountered a multinational behaving in this manner. Deeply unhelpful, almost vindictive in its behaviour

One of if not the worst website to use and to get around on, continuously saying my parcel getting delivered a certain day and never shows up

Told delivery 8.30-12.30 am,then told until 10pm
Now updated to the next day by 11pm
The item that was for delivery heats our hot water....NO HOT WATER
DISGUSTED

Absolutely ridiculous scenario where I have waited in all day for a package which still says it’s going to be delivered today, even though it’s way past the time stated.
I managed- eventually - to speak to a human after the bot repeatedly refused to recognise my tracking number - who said my parcel was stuck in customs.
So WHY? WHY? are they still telling me it’ll be delivered today?
I simply don’t understand why the digital info can’t be kept up to date. Plus, their complaints system is an infuriating rabbit hole and their AI didn’t recognise - repeatedly- a correct tracking number

Text told me that the parcel would be delivered Tuesday, never arrived then Wednesday morning another message telling me that it would be delivered today both messages told me before 13:20. Well still not arrived so after 15 mins on the phone I actually spoke to someone who told me there was a problem with my address being incorrect then that the driver couldn’t find my address, so why as they sent me numerous emails didn’t they contact me to get it sorted but left it to me to chase after paying them to deliver. So I am told it will definitely be delivered on Thursday but I don’t hold out too much hope. Absolutely awful service and extremely poor system to get information off. The one star is out of pity.

Can the delivery driver of fedex read there is a big sign on my door and still put my item there

FedEx has turned a simple overpayment refund into a two-month exercise in frustration and circular communication.

On 30 March 2026, an invoice for waybill #889860452355 was accidentally paid three times. Since then, I have spent weeks chasing FedEx Australia’s refund/payment team for reimbursement of the duplicate payments.

The issue was straightforward:

Three payments were made
Two refunds were required
Only one refund was actually received

Despite this, I was repeatedly sent the same template-style responses without anyone properly reading the email chain or addressing the actual issue. Multiple times I asked:

Which card/account were the refunds sent to?
Why were refunds allegedly going to different cards?
What was my CQL/reference number?
Could someone please call me to resolve this?

Most of these questions were either ignored or only partially answered.

What made the experience especially poor was the lack of ownership. I was bounced between “refund team” updates, repeated confirmations of the same refund already received, and contradictory information about where the second refund had supposedly gone.

I first raised the issue on 13 April. By late May, I was still chasing basic answers and still had no clear resolution.

Mistakes happen. Overpayments happen. What matters is how a company handles them. Unfortunately, FedEx’s communication, follow-up, and accountability throughout this process have been extremely disappointing.

As a business owner, I expect better from a global logistics company.

What can be said about this clown show that hasn't been said already..
Really not fit to function as a delivery company but somehow they just keep getting away with it..
Can not keep to eta s , unable to speak to anybody but yet people still trust this shower of shit with their parcels..
Im baffled

Three day delivery turned into two week delivery. Great, at least I had the parcel at last you might say after several delays along the way. Nope. Somebody else received my parcel as the delivery driver clearly didn't read the address properly. Same house number. Just a different road and a different postcode. There should be an option for zero stars.

I had to return an item to a seller and they unfortunately decided to use Fed Ex due to it being an international return. So firstly their courier missed me in picking up the parcel so I spoke to him and he said I could drop off to a local drop off point using the existing bar code(which turned out to be false). So after waiting and my parcel not having left Birkingham let alone the UK I complained and Fed Ex told me to check with the drop off point even though they had found my parcel on their tracking system! The drop off point did not have the parcel so assumed it was taken by Fed Ex who deny having any record of it so that's me at a loss for the parcel refund I was expecting, no further response from Fed Ex. Awful and sub par company to deal with. I would never choose to willingly use this so called courier company ever again. If I could give them a zero score I would.

Every time a store uses FedEx for delivery, my mood drops to zero. They had 50 years to learn how to deliver packages but they didn’t bother to use that time.

Customs returned my parcel, claiming I had not responded to their email requesting additional paperwork. However, I had replied to the contact person, Nefeli Laspatzi, and sent all the required documents over a period of 3-4 days. Despite this, I was informed that since I supposedly did not respond, my parcel was being returned. When I tried to email Nefeli Laspatzi again to ask for an explanation and requested to speak to a manager, my messages were ignored. I also filed a complaint online but was only notified that my parcel had been returned. If you have the option, I recommend using a different company.

Absolutely awful . They delivered an empty box . Took a picture of a very bad quality from far away and the box turn on the wrong way to make sure no evidence of the open box can be detected . They registered it as signed when it’s absolutely not . Nobody rang me , text me , or even knocked at the door to insure I couldn’t make a complain . Like how this company can carry on delivering is beyond me .

The final insult regarding my delivery was on Friday. Having been told on Thursday that it was coming Thursday and then finding out that wasn't true I waitied in Frifay for the anticipated delvery from 8:40-12:40. As expected it didn;t arrive on time so I contacted FedEx and was told it might be late due to traffic, roadworks, etc. But it would definitely arrive before 6pm. I had to leave fro the wekend without the critical item they were delivering which caused all sorts of problems.
When I returned (Sunday evening) it was on the doorstep and had been there since 5pm Friday. It was a 'signed-for' item but of course no one had signed for it.
So ... how can item be a whole day late and THEN another 4 hours late due to 'traffic' etc ... well obviously it can't, so FedEx knew Friday morning it wouldn't arrive at the scheduled time. So the scheduled delivery slot was a lie which made it the third lie in this whole sorry saga.
They also said at one stage they didn't know where their vehicle was which I don't believe for a second. That would be lie number 4.

Given up now. Six days since parcel sent "Next Day Delivery". Impossible to talk to anyone. Even the automated update e-mails don't work. Totally, utterly, useless company.

There appears to be no proper way to escalate a formal complaint. The only option is to raise an online ticket, which either gets ignored completely or receives an automated response that has nothing to do with the issue before the case is immediately closed.

The delivery experience itself was beyond unacceptable. The driver falsely claimed they attempted delivery — I have CCTV footage proving nobody came anywhere near the property. Over the course of several conversations, I was given multiple contradictory excuses:

“The driver definitely came.”
“The driver couldn’t get down the street.”
“The business was closed.”
“The driver went to the wrong property.”

Apparently the driver also managed to return from Southport to the Leyland depot in around 10 minutes, which says everything you need to know.

I was promised a same-day redelivery — that never happened. Four days later, still nothing.

What makes this so frustrating is not that mistakes happen. We’re all human, and delivery issues can occur. It’s the constant dishonesty and conflicting stories. I even asked for GPS tracking data showing where the driver supposedly attempted delivery, only to be told they “can’t provide that,” which I simply do not believe.

At this point, I genuinely suspect the parcel never even left the depot, especially given it was leading into a bank holiday weekend and effort levels appeared minimal at best.

To make matters worse, I repeatedly asked to collect the parcel myself and was told I wasn’t allowed to.

I will now actively avoid purchasing from any retailer that uses this courier, and I strongly recommend others do the same or request an alternative delivery service wherever possible.