Fedex Reviews 9,255

Extremely disappointing service from FedEx.

I paid for next-day delivery, with my parcel due to arrive on Wednesday. FedEx failed to deliver it on the promised date, then failed again the following day. By Friday, I was given no help and had to then collect the parcel himself!
The poor service from Fedex caused serious inconvenience, frustration, and disruption. What made the experience even worse was the way my complaint was handled. After contacting customer support and having a case opened, FedEx simply closed it once the parcel had been collected, without offering any explanation, apology, compensation, or meaningful resolution.
Receiving a parcel several days late does not excuse failing to provide the service that was paid for. Based on this experience, I would not trust FedEx with any delivery and hope an item I order is never handled by them again.

I paid for premium shipping, but they sent my package to the wrong address. When I messaged them to point this out, they apologised and promised it would be forwarded to the correct address. However, just one day later, they delivered the package back to me anyway. This company has to be a scam—I cannot believe how badly they handled this.

My return to Apple was collected by a very friendly driver but that's where any concept of customer service ended. I don't have a printer so didn't have any paperwork but FedEx can print it according to their website. I got a call late afternoon from a woman in Paisley who abruptly said there was no paperwork and the parcel wasn't packaged correctly and so would be delivered back to me the next day. She wasn't remotely interested when I tried to explain. I eventually told her that as far as I was concerned Fedex collected the parcel and I wouldn't be accepting it back. She then told me she was putting the parcel in the bin 😂. I told her to go right ahead and hung up. Since the package is out for delivery today to Apple I can only imagine someone with some sense had a word in the lady's ear. An absolutely pointless and completely avoidable experience that has lost them another little bit of future business.

I've honestly never had a good experience with FedEx.
First, their website wouldn't tell me where my parcel had gone, and there was no proof of delivery available. Then, when I tried to report it as missing, the system wouldn't let me because it claimed my shipping details were unrecognisable.
I called customer service and was repeatedly told to report it online—which I couldn't do. Eventually, I got through to someone who told me I needed to: 1) ask everyone on my street whether they had received the parcel, and 2) track down the person who had signed for it.
I actually did both. The person who signed for it doesn't live anywhere near me and had no idea what was going on. So I called FedEx back, gave another representative my reference number, and he told me that the parcel wasn't mine and that I'd been given someone else's details.
At that point, I was understandably very upset and asked how this had happened and, more importantly, where my parcel was. His response was essentially that it wasn't FedEx's problem anymore and that I needed to contact the seller.
Now it turns out it was a FedEx issue after all. I've also been told I can't make a claim because the parcel was signed for. As far as I can tell, that means the parcel could be with literally anyone, but because someone signed for it, the responsibility now falls on me to track it down.

Waited in all day waiting for a delivery only for me to get a message 3 hours after latest delivery slot saying the driver couldn’t deliver and it was my fault for nor being available. Supposedly left a card (he didn’t) supposedly took a photo of his delivery attempt (a black screen is what he shows) COMPANY IS A JOKE.

Parcels are constantly lost. They make idiots of customers. There is no photo report from the driver. Just terrible service.

First time ever using the service and they lost my 40kg parcel. First time. Pathetic excuse for a company. Go back to America 🖕

I think 1 star is too high rating. My delivery schedule for 9th June. They called me early
Morning that door number missing so gave the door number. Again they called me in afternoon asking same thing so given again. Since then every morning I get email saying it is due to deliver today but today is 11th June not delivered. When called they said door number was missing when it was already given twice and even email was send on very first day. Now they saying it’s updated now and will be delivered tomorrow but I am sure it will not as they keep saying same thing last 3 days.

Absolutely useless. I sent a parcel to the USA and it got stuck in customs so even though it was just some personal effects I had to create an invoice which Fed Ex's website would then not let me upload. They don't appear to have any form of customer services so you can not get any help.

Only part of the delivery made, but no messages or information as to when the remainder would arrive. Completely impossible to contact.

Terrible experience! My important documents package was left on the ground floor while my flat is on the 3rd floor. Luckily, my lovely neighbour saw it and kept it for me.
I’m disappointed with FedEx!

Driver took a picture of the doorbell then drove off; never pressing any buttons.

Avoid using FedEx if you actually want to receive your package. I was at home all day waiting for my delivery, but no courier ever showed up. I received no phone call, no message, and no attempt notice was left on my property.What is most upsetting and alarming is that they uploaded a picture of my house as 'proof' of an attempted delivery. The picture they uploaded is more than 10 years old! How do they have access to an ancient photo to fake a delivery attempt?
Google streetview screenshot!
This is completely fraudulent and unacceptable.

This company isn't fit for purpose, had time of to wait for a delivery to get a photo of a random carpark and houses that don't even look like they are in my village. Can't talk to an actual human if you try to contact avoid avoid avoid. Everybody should boycott this bunch of cowboys, every time this company trys to deliver there's an issue shocking

My item was due today before 1220. Then an update said before 1800. It is now 1820 and I've had to stay in all day. Not happy . The 1 star was too much. It is now 2030 and still not here. This has totally messed up.my life today

Failed again! AVOID. Over promise, under deliver. Delivery times are just wishful thinking.

I wish i could give 0 stars

What a rubbish courier, they make Evri look professional. Had a delivery due on the 9/6 by 1:30pm, needless to say they did not turn up and took my parcel back to their depot, no attempt was made at delivery. Today, 10/6 it is supposedly out for delivery, no window given I have to just wait in all day for their error.

What a terrible service. One star is too much. Delivery promised today. We were in all day. Message on site at 6.00pm saying that delivery was not possible due to no-one in or 'company' closed. Absolute rubbish. We are in a semi-rural location, but our postcode and address are very clear and straightforward. Never any problem with either Amazon or DPD or loads of others.
It seems the driver could not be bothered coming down our farm road.

I was due a parcel delivery on 26 May ordered from an eBay seller. I received a notification message from Fedex that it had been delivered (no picture). It hadn’t, well not to me. I checked the tracking and the postcode for the delivered item was about three miles away from me. The item still hasn’t turned up however the seller refunded me in full. When you’ve got satnav how can you get it so wrong. FedEx absolutely useless.