Fedex Reviews 9,255

I am extremely disappointed with FedEx's collection service. I booked a driver slot between 9:00 AM and 3:30 PM to return a package. Not only did the driver fail to show up within that 6.5-hour window, but it is now over three hours past the deadline, and still, nobody has arrived.
To make matters worse, their customer service is entirely useless. I called them twice, and they could not provide any tracking information, updates, or helpful solutions. The only answer I received was that I had to keep waiting and staying at home, completely ignoring the fact that I have other commitments and need to leave.
It is unacceptable to expect customers to waste an entire day waiting around due to poor scheduling and a total lack of communication. I would not recommend using their service if you need something collected reliably

Said delivered my parcel. Photo of a door that’s not mine. Waste of space. Why do companies continue to use fed ex with reviews like this?

Absolutely disgusting customer service , never delivered the package then lied about it deliver to safe space when hadn’t even been to the property proven with cctv ! Then said they posted item through letterbox even though item would never fit through . Threatening emails received and still no item they just close case ! Absolutely disgusting

I am extremely disappointed with FedEx's service. A parcel sent to me on 29 May 2026 still has not been delivered, and the tracking information shows that it has remained at the same FedEx facility without any movement for weeks.

I have contacted FedEx customer service several times seeking an update, but each time I have been given assurances that the parcel will be delivered on the same day before 10pm. Unfortunately, these promises have not been fulfilled, and no clear explanation has been provided for the delay.

For a company that promotes itself as a reliable and reputable global courier service, this level of service is completely unacceptable. The lack of communication, inaccurate information, and failure to resolve the issue have been extremely frustrating.

I would strongly urge FedEx to improve its customer service and parcel tracking processes. Based on my experience, I cannot recommend this service.

Unreliable courier who struggles to provide information and communicate, for days we have been getting emails saying a delivery will be with you tomorrow by 10 pm, and every day after chasing them later into the evening, we find the day has been changed to the following day before 10 pm. Do you actually have any drivers or are you piggybacking on someone else's service? FedEx must be offering some amazing prices to online shops to deliver their items, as there would be no other reason to think about using this incompetent company.

Who pays for the time I take off to sit around waiting for you to deliver on the date you advise your coming? Do I invoice you for lost earnings as I'm acting on the information you provide?

Utterly useless and trading on a name that's recognised globally, shameful that I have to chase and chase, I doubt you will even bother to turn up tomorrow!

Very poor, received a message saying they had the wrong delivery address for a parcel I was expecting yesterday so it would be delivered today now I have received the same message again.. nobody to contact absolutely appalling avoid at all costs

Wish I could leave zero. First delivery left outside front door in full view of the street. According to FedEx I had given permission for my parcel to be left in an unsafe place. I gave no such instructions so they dump your parcel and lie! Second part of the delivery has been stuck in the Crayford depot for 6 days and they ignore your emails despite issuing a reference number for your enquiry and saying you will receive a response within 4 hours. Absolutely appalling company and I’ll never knowingly buy from a company using them in future

Our item went "Out for delivery" but never arrived - tracking updated to "Delivery not attempted".

The following day they missed there estimated delivery slot by 4 hours. Luckily I spotted the driver from the window of our 4th floor flat as he was trying to deliver our package to the wrong block of apartments. We managed to get his attention and he made his way towards our block, and called the intercom. I buzzed him in the main entrance, but after that I'm not sure what happened. Our package must have been abandoned somewhere, but we couldn't find it - and there's no way of viewing a delivery photo for clues. Thankfully, around 3 hours later, the package found it's way into our apartment block - I can only assume a neighbour found it outside somewhere in the carpark.

Really disappointed with the service.

I had an important package scheduled very specifically to be delivered on an important date. After being transported across the globe, it was sat in a warehouse 20 minutes away from me waiting to be delivered for 4 days.

They still somehow managed to mess up the delivery date and it's not arrived. It was set at "before 10PM" the entire day, so I havent been able to go out or do anything the entire day while waiting to bring it inside, all for nothing. Useless.

I was given a slot of 10-14.00 so as i needed the part and it had to be signed for i took the day off . the "Tracking" is a joke , there's no actual help line is just chat bots , after wasting an entire day the tracking still shows pre 6pm (which it said after the 2pm was missed) and after requesting email updates it now shows tomorrows date yet the website shows todays . even worse is there's no one to sign for it tomorrow so it will go back to god knows where , ive had better live tracking from a pizza delivery!

5 attempts later still dont have my parcel. I even call customer service and ajs if the driver can call me as he is have issue. Keeps taking pictures of random places from hes van. This is a big scam you cant even complain

I will never order from a company who uses FedEx again.
Why do all my parcels sit for at least 2 days at your Feltham U.K. depot???
FedEx have terrible reviews because they don’t care, don’t listen.
Terrible customer services

Update on 17th. My parcel had cleared customs on 14th but sat in a FedEx depot for since. Say there is nothing they can do until 19th….. which means I won’t be home and no longer need the parcel.
Unfit to run any kind of business.

Even one star is generous. I can’t even count how many times I’ve been hung up on. I had to send my university course work to my school in instanbul but it got stuck in customs. I asked FedEx to return the parcel back to me and they made NO effort to help me. This is 3 years worth of work that they have just destroyed. I was constantly calling asking them if they can get this moving or talk to the people on my case and so many of them lied to me to tell me what I wanted to hear, or just hung up on me. It was the most ridiculous customer service ever. Fortunately for the FedEx team, I am choosing not to say the specific peoples names however you have lost me as a customer and anyone else around me choosing to ship with you. Awful awful service I’m truly shocked by the lack of professionalism.

I like clowns as much as anyone but our FedEx driver is breaking new ground. Twice now he signed for our packages (something that is quite clearly against the law). The first time, he folded a piece of art purchased by my wife for money her dad gave her for her 50th birthday. I chased after him only to be told that 'it didn't fit' before he drove off. It was a signed-for package that he signed for on our behalf, not even bothering to ring the doorbell. Then, a few days later, he signed for another package that FedEx claimed was delivered but clearly never was. Trying to liaise with FedEx to find out what happened led nowhere. I asked repeatedly to see 'my' signature (as I clearly hadn't signed for it) only to be strung along for a while and then told that this document was no longer available. Christ, what a mess. We are now several hundred pounds out of pocket. Never ever again!!

Delivery due 09.40 to 13.40 at 16.49 told delivered not so proof gives wrong name at a reception desk in Glasgow
No address or other details. Phoned and told that's your proof so nothing can or will be done. Bye. Useless thieving company who just lie. It's block of floor flats single apartments how many of those have a reception desk. Just lying thieving bast**ds. Lost item and cannot get sender to replace plus as a replacement faulty item they want it returned or will charge me £95 for it.

terrible company damaged a disabled buggy for my daughter who needed it delayed it by 6 days horrible company never getting my parcels delivered by them agian

Great service. Package arrived on time. No issues. Fast from Germany. Thanks.

Delivery was due on Wednesday 10th June. One box arrived. Two boxes still haven’t arrived for a major presentation on Monday morning. Customer service is atrocious. Still have no delivery time. We were even lied to about the reason for the delay. They said it was late being released from customs but their own tracking said it was in their depot. Will insist suppliers never use FedEx again. We all know problems occur but their response was that they don’t care about resolving it.

I had a fantastic experience at the FedEx store in Silver Spring today. The service was exceptional from start to finish. The store manager, Ryan, was absolutely awesome and went out of his way to help me towards the end. I also want to give a shoutout to the other gentleman assisting me—sorry, I forgot your name, but you were great too! This was the best customer service I’ve had in a long time. Highly recommend this location!

Given a 4 hour morning window. This was sent by notification and text to my phone and also by email. No attempts made. No attempts in afternoon either.
Eventually get hold of online chat support who initially says delivery may be soon as up to 1800. I ask again why earlier window to then be told actually sorry it’s not out for delivery but at depot. No explanation why. I had also signed their option to leave if not in and had confirmation this is what they would do. Anycase CCTV clearly shows no attempts either with me in or out.
Hopeless. No real idea when it will arrive and it’s high value.