Favor Delivery Reviews 326

Made an order to a restaurant that was 13 miles away, and a custimer support member canceled the order, stating that it was "out of their boundaries". How are they going to run a business if they can't deliver 13 miles? Either they do not have enough drivers, or somebody doesn't want to work. An owner/manager needs to step in and get the company back in line.

I wish there was a negative star option. Not only do they hide fees, they take double the money out of your account as a temporary hold. So if you spend $50 with them, be prepared to be charged $90-$100. Also they change menu prices after your order has been placed. I placed an order for $42 and when I looked at my bank account, the charged $58 plus a $47 temporary hold. Then customer service told me the can adjust menu prices to to help with the operating cost of they company. Doordash or Uber Eats does none of this. How is Favor able to exist while robbing people and not disclosing all information. This company just steals from you to help keep their business operating. I know this may not sway a lot of people, hopefully I'm at least a cautionary tale.

If I could give a zero stars I would. They are the BIGGEST crooks out there. Your bill is ALWAYS more than they say it will be, their surcharges are HUGE and the customer service it TERRIBLE! I have ordered numerous time and I just give up. They show my bill will be $35 (and that includes some really jacked-up prices) and then when the food is FINALLY delivered (They are SLOW) its $20 higher than it was suppose to be, and then you have to try to contact customer service and deal with them and try to get it strait. It's a nightmare! STAY AWAY- contact Doordash or Grubhub.

Don’t use them. They have service charges from restaurants that won’t be on your check out charges but will show up afterwards and they won’t tell you….

Place my order through the app did not know at the time but the restaurant was no longer in business but my order was taken my money was taken then the runner contacts me and tells me it's no longer in business so I had to cancel then they had the audacity to charge me $15 to cancel that is over $50 they stole from me fraudulently no way to contact any type of customer service whatsoever. This system is set up with fraudulent business practices should be sued should be shut down should be taken out back and hung. I will never use this app again and I hope no one ever uses it.

WORST CUSTOMER SERVICE EVER!!! Do not use Favor!!! Give your money to Uber eats or DoorDash.

This alleged "Texas-based" food delivery service was actually incorporated in the State of Delaware. They are part of HEB. Their food delivery service is mediocre at best. Customer service is only available via text,. and it appears to be offshored. They once offered promotions for free delivery. These promotions recently became virtually non-existent. What free delivery the user now gets, is mostly for HEB products. As soon as HEB finally disclosed that they owned FAVOR, the service has gone downhill. I was a loyal FAVOR customer for over two years, but because of these recent changes, I will no longer be using this service.

Ive had years of issues with them, yet keep having to use them because they often have a monopoly. Most recently, I gave a certain tip amount and in my receipt, they added a few dollars. Although petty, it is fraud.

If I could give it zero stars, I would they always mess up my order. They’re always rude. Customer service is slow Rude, rude and not helpful

Horrible horrible delivery app. Drivers are subject to wait for consumers to pay first before receiving their pay for work completed. And if consumer fails to pay, favor compensates driver at a reduced rate than what was initially estimated. Not to mention, extremely low pay rates for long distances. Such a SCAM!

There GPS systems are glitchy at best. I live in one of the original neighborhoods in my town. My address has existed since before favor was a company. For the second time they sent the driver to a different area. Not even close to my street. They need to fix the glitches in their system. It’s frustrating for the customers and I know it’s frustrating for the employees. It’s nonsense. There is no reason for it. When I sent in a complaint through email to the company I received one back that said the support email is not monitored. Absolutely garbage.

Favor is a great way to order home delivery in Texas. They have local brands and are always adding more. The app and the website are convenient, secure, and constantly updated and there are good deals and perks for returning customers.

You can also order groceries from H-E-B brands, including Central Market and True Texas BBQ, my personal favorites.

The app is great for estimating how long it will take, and runners are always friendly and will reach out if something isn't available. Once there was a problem with our order and customer support resolved it. The company cares about Texans, unlike national brands.

I will never use Favor again. They charged after the fact in excess of $25.00 without approval, in addition to their $14.52 service fee. They charge whatever they like. I feel robbed and I will be disputing the charge.

Instacart is a far superior experience. They notify me by cell phone about substitutions or deletions. I have an opportunity to substitute another product. FAVOR does not. They just do what they want and I have to live with it! I use favor in order to use my food stamps at HEB.

This is the third time in a row that my order has either been delivered to the wrong address or I got the completely wrong order that wasn't even mine. I have about had it.

I'm not a customer I'm a delivery driver for favor. My complaint to customers is DONT ORDER FOOD IF YOURE NOT GONNA TIP!!!!!! We waste our gas going to and from for us to have to wait to receive our tip!!!!!!! Sometimes I rely on the tip for gas and having to wait HOURS for a tip is ridiculous. Favor itself needs to address this issue. Sometimes I wait until the next day just to receive a $4..$2 from favor and $2 tip. I go above and beyond for some customers and that really sucks.

This is a joke. Always accepting orders then dropping them and not notifying me. I wait & wait. Why wouldn't they call and say there is a problem and can't do it. Look at these reviews... Don't use this service until they can get their .... together.

I had the rudest delivery person I've ever had. He was in a foul mood when he got to my address. Rude, belligerent and a liar. Favor Customer Service, and I use that term loosely, in their response to my complaint had the audacity to tell me my account would be suspended or deactivated. I have a camera that the delivery person didn't see.
And he acted like a fool. I told favor that and they came back with a second threat about my account. I deactivated the account myself. They are ridiculous.

I have had more bad experiences than good with this delivery service. Often the driver doesn't speak English, so they don't read the delivery instructions. Sometimes they will leave my order on the front doorstep without any notification.

Today I had a driver substitute chocolate chip ice cream with coffee ice cream! I received a credit, but in the end, I threw away the ice cream and kept my 6 cookies that cost me $20.00 after the credit. SAVE YOUR MONEY.

Prices are always lower than what the restaurant charges. Many listed restaurants do NOT use the service. Deliveries are frequently "late." Runners accept and then drop deliveries. Fees are high. Added gratuity is NOT in keeping with the quality of the service received. I have given them far too many chances. There is always an issue(s).