We ordered two different orders over a week ago. I received email confirmations for both orders. Because the items hadn’t arrived and I hadn’t received tracking numbers, I tried to call customer ser... See more
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NO CUSTOMER SERVICE AT ALL I ordered something from their site said it was in stock .After 1 week item still has not shipped tried to contact them via email no response at all they only answer phone o... See more
I ordered a pressure assist toilet. Shipping was quick, the toilet was packaged well, no missing parts. I got an email receipt immediately upon placing my order but I had to ping them a few days lat... See more
Faucet was beautiful. However, the stem was too short to connect to the water supply. Kingston Brass knows. Sold through FaucetStop. I have a RMA number but no label, no instructions, who pays?? R... See more
Company details
Information provided by various external sources
Faucet Stop is dedicated to providing you with the best service in the industry. We want to treat you like family so you'll be happy to keep coming back to us for your entire kitchen, bathroom and various needs over and over again. We offer you a huge selection of proven top quality brand name items. Every item we sell is 100% backed up by a reputable manufacturer. (See details on specific items as warranty conditions vary from manufacturer to manufacturer and item to item.)
Contact info
1093 Flushing Avenue, 11237, Brooklyn, United States
- 1-877-628-3025
- cis@faucetstop.com
- faucetstop.com
Sink Drain
Ad indicated that the drain was to be delivered in 2-3 days. As I am in Maine and the shipping is NY, this seemed reasonable.
It is now over a week later, my project is getting further behind, and no sign of the sink drain. I am a bit disappointed - had I known there was a shipping problem, I likely would have ordered elsewhere, even paying more.
27 April 2015
Unprompted review
Exceeded expectations
I was unable to pinpoint the drawer pulls we wanted on FaucetStop's website, so I called the company directly. The customer service rep seemed a bit stressed/impatient (why the 4-star instead of 5-star rating), but he soon came around and emailed a great image of the pull from the manufacturer and we ordered easily from there. We were told it would be a 3-week backorder, which was fine - we live in Hawaii and are used to delays. The pulls, however, arrived far ahead of schedule, and I received them today. They are a quality item and will work great with the old Japanese built-in we have just restored. Thank you, FaucetStop!
24 April 2015
Unprompted review
Terrible customer service
I have had a terrible experience with Faucetstop. I placed my order over a week ago and it still hasn't even shipped - and they can't tell me when it will. I have called Customer Service on 4 separate days, had to wait at least 20 minutes each time to reach a person, and received conflicting information each time. I have been told it would ship the day I called, the day after I called, that is was out of stock, that it was in stock, that I would have to wait two more weeks for it to even leave the warehouse. I was supposed to have received an email from the last associate I spoke to who was going to look into it - nothing. They don't seem to care. So I'll call for a 5th time and cancel my order.
23 April 2015
Unprompted review
SCAM ARTISTS! LIARS!!
Liars. Thieves. This is a scam. In three weeks they had the following reasons for not sending merchandise:
• backordered one week
• backoerdered an additional week; will be shipped in ten days
• just arriving; will be shipped in three days
• backordered; will arrive by the end of the next week
• one item still missing in order when I ordered only one item!
• oops, their mistake. will be shipped this afternoon
• later that afternoon, phones shut off during business hours
IF YOU HAVE ORDERED FROM THEM, FILE A DISPUTE NOW. IF YOU HAVEN'T, THEN DON'T. YOU WILL NEVER SEE THE MERCHANDISE.
4 April 2014
Unprompted review
Riobel Review
i called for A bunch of grohe and hansgrohe faucets that were discontinued. and the sales rep introduced me to riobel faucets. amazing brand with great lifetime warranty.
30 August 2013
Unprompted review
Kohler pricing
i got my entire kitchen list from this company and they beat efaucets pricing by far!
30 July 2013
Unprompted review
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