Having ordered 6 sale items, I collected from Solihull store. The store looked great and the staff were warm, helpful and extremely patient with another customer who seemed to have forgotten the word... See more
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I didn't like the material the cover up for a swimming costume was made of, too thick. The jeans were well made but were far too wide in the leg. Both items had to be returned. However, the delivery... See more
Staff in the solihull store were super helpful - wish I knew name of specific assistant who helped me sort out several clothing items at the solihull store, size changes and seeing availability on l... See more
Company replied
I visited Solihull branch, the staff were very helpful! I purchased a pair of dungaree's & a summer ribbed top all in one trouser suit. Quality was excellent! Fat Face clothes are one of my favour... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
23 Mill Lane, B91 3AR, Solihull, West Midlands, United Kingdom
- 01217 092903
4.7
Excellent
138 reviews
Asks customers to review
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Friendly and supportive staff
Speedy delivery and great products- when I had to return 2 of the 5 items I had ordered ( one - the colour didn't suit my husband and the other was a duplicate order made in error, the lady on the till was so nice about it and really efficient- thank you.
7 September 2023
Reply from FatFace - SOLIHULL 2
Thank you for your 5* review regarding your recent visit to our Solihull store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Lovely items
Lovely items, good prices, very quick delivery, Fat Face staff team members are very friendly and helpful 💐 thank you all.
31 August 2023
Reply from FatFace - SOLIHULL 2
Good Afternoon Wioletta,
Thank you for taking the time to leave us a review.
We really appreciate your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future.
Have a great day! - JW
Delivered well before time.
Delivered well before time.
Ladies at the Solihull shop very helpful when l went to collect.
23 August 2023
Reply from FatFace - SOLIHULL 2
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
You refunded my order with my receipt…
You refunded my order with my receipt but £15 short!
17 August 2023
Reply from FatFace - SOLIHULL 2
Oh dear, we are very sorry to hear this. So we can assist you further with this, can you please send us an email at customerservices@fatface.com? - RS
Quick & easy ordering
Quick & easy ordering. Good communication. Quality product. Good value. Friendly in-store staff.
16 August 2023
Reply from FatFace - SOLIHULL 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Not available in my size in the…
Not available in my size in the shopOrdered on line collected locally. Fab item.
15 August 2023
Reply from FatFace - SOLIHULL 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Staff really helpful as always
Staff really helpful as always. It’s a lovely bright shop and always has beautiful well made clothes.
4 August 2023
Reply from FatFace - SOLIHULL 2
Good Morning Sarah, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day! - JW
Excellent service
1 August 2023
Reply from FatFace - SOLIHULL 2
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Easy to order
Easy to order, chose free delivery to Shop, item arrived promptly, collected - very pleased.
26 July 2023
Reply from FatFace - SOLIHULL 2
Hello Jaq
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Beautiful t shirt can’t wait to wear it…
Beautiful t shirt can’t wait to wear it ❤️❤️
10 June 2023
Unprompted review
Reply from FatFace - SOLIHULL 2
Hello, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - KS
Love Fatface
Love Fatface products and recent purchase was jeans which fitted like a glove.
19 April 2023
Reply from FatFace - SOLIHULL 2
Hi there,
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - SOLIHULL 2
Hi Irene
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - SOLIHULL 2
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items! Take care – BP
Reply from FatFace - SOLIHULL 2
Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the items you purchased. Take care – BP
Reply from FatFace - SOLIHULL 2
Thank you for leaving us a 5* review. we are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – CD
Straightforward
Walked in with code and left with my order a few minutes later. Plus service with a smile
25 March 2023
Reply from FatFace - SOLIHULL 2
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Great company with high quality…
Great company with high quality products. Would recommend.
17 March 2023
Reply from FatFace - SOLIHULL 2
Good afternoon, Nyla
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the items you ordered. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Good quality items all round and staff…
Good quality items all round and staff are both friendly and helpful
4 January 2023
Reply from FatFace - SOLIHULL 2
Good Afternoon
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Nice friendly staff
5 November 2022
Reply from FatFace - SOLIHULL 2
Hello
Thank you so much for your 5* rating and review! It's really appreciated.
Take Care, TG
Reply from FatFace - SOLIHULL 2
Hi Mrs Ali
Really pleased to hear that you are impressed with our clothes.
Your feedback is appreciated. MJ
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