Having ordered 6 sale items, I collected from Solihull store. The store looked great and the staff were warm, helpful and extremely patient with another customer who seemed to have forgotten the word... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Staff in the solihull store were super helpful - wish I knew name of specific assistant who helped me sort out several clothing items at the solihull store, size changes and seeing availability on l... See more
Company replied
I visited Solihull branch, the staff were very helpful! I purchased a pair of dungaree's & a summer ribbed top all in one trouser suit. Quality was excellent! Fat Face clothes are one of my favour... See more
Company replied
Easy online ordering and chose local store for collection. We ordered a pack of two t shirts for my husband and this proved good value for money. Staff in store were helpful and found our parcel quick... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
23 Mill Lane, B91 3AR, Solihull, West Midlands, United Kingdom
- 01217 092903
4.6
Excellent
137 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Loved the dress
Loved the dress and the assistant was really helpful and lovely - and then I got a discount as a first time customer.
24 December 2024
Reply from FatFace - SOLIHULL 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Helpful friendly staff
9 December 2024
Reply from FatFace - SOLIHULL 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - SOLIHULL 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - SOLIHULL 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great items
26 November 2024
Reply from FatFace - SOLIHULL 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Perfect service.
All went well -- even though I had to return my item (too big) and reorder it. Handled efficiently throughout !
7 November 2024
Reply from FatFace - SOLIHULL 2
Hello!
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Gorgeous!
Lovely jumper which I've bought for my daughter's birthday. Great colour and quality.
7 November 2024
Reply from FatFace - SOLIHULL 2
Hello Rachel
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fantastic service from Dawn the manager…
Fantastic service from Dawn the manager and staff very helpful in helping me choose some great shirts and jumpers very happy customer
8 October 2024
Unprompted review
Reply from FatFace - SOLIHULL 2
Hi Mark
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Solihull store - this is great to hear. Take care, LE
Ordered another pair of Elise jeans and…
Ordered another pair of Elise jeans and yet again was not disappointed
I am sure I now have them in every colour
24 August 2024
Reply from FatFace - SOLIHULL 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good sizing
Easy to order online
Great styles and quality
Good communication for delivery to store / friendly staff
Sizing spot on for uk
22 August 2024
Reply from FatFace - SOLIHULL 2
Hello Shellie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great quality
As per always the items I bought/ordered were of good quality and design.
Picked up from Solihull and the staff were great. Had to exchange 1 item as I felt it was a little bit loose fitting. Process was quick and staff helpful in selecting a replacement
6 August 2024
Reply from FatFace - SOLIHULL 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Love your clothes they are vibrant and…
Love your clothes they are vibrant and alive Thank you
10 August 2024
Reply from FatFace - SOLIHULL 2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your items, and we look forward to welcoming you back soon.
Take care.- GM
Super fast delivery to store
Super fast delivery to store. Lovely quality. Friendly staff.
8 August 2024
Reply from FatFace - SOLIHULL 2
Hi there,
Thank you for taking the time to leave a review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care, LC.
Reply from FatFace - SOLIHULL 2
Hello John
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great Online Shopping Experience
Ordered pair of sandals, to collect in store. Delivery was prompt and communication good. Sandals were good fit… love FatFace products!
9 July 2024
Reply from FatFace - SOLIHULL 2
Hello Louise
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - SOLIHULL 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have received such great service!
Please do not hesitate to get in touch with our friendly customer service team if you need anything else: customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-5pm.
Take care. -LA
Reply from FatFace - SOLIHULL 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Speedy deliveries and no issues with…
Speedy deliveries and no issues with returns. The staff always make it a lovely shopping experience.
2 May 2024
Reply from FatFace - SOLIHULL 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
My dress arrived on time & I’m very…
My dress arrived on time & I’m very happy with the quality & fit.
I also needed to return an item & was happy with the in-store process.
15 April 2024
Reply from FatFace - SOLIHULL 2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your item, and our returns service. We look forward to welcoming you back soon.
Take care.- GM
Lovely T shirt I had been wanting but…
Lovely T shirt I had been wanting but was sold out in the shops. Luckily I got it online through one of their High street shop outlets. They have excellent customer service and customer care should there be any problems. It’s a very good company.
11 April 2024
Reply from FatFace - SOLIHULL 2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your T-shirt, and have had a positive shopping experience with us. We look forward to welcoming you back soon.
Take care.- GM
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.