Banner for FatFace - LYTHAM

FatFace - LYTHAM Reviews 196

TrustScore 5 out of 5

4.8

19 Market Square, FY8 5LW Lytham, Lancashire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Love my new cardigan! Beautiful material (so soft and comfy) and the most gorgeous colour! I couldn’t resist it and couldn’t be happier that’s it’s now mine! 😀

Company replied

Rated 5 out of 5 stars

I ordered some clothes to be picked up in store, I am disabled and use a mobility scooter and the young man who served me couldn’t be more helpful. He offered to bring out a ramp if I wanted to have a... See more

Company replied

Rated 5 out of 5 stars

Very grateful for excellent service at the store in Lytham. David, the manager helped with a return of an item that was faulty and arranged for an exchange for a similar item. He clearly has great cus... See more

Company replied

Rated 3 out of 5 stars

I am sad the only give 3 stars and this is for the lovely man at Lytham who helped me..I ordered the lola blue dress which I have been waiting to come back into stock of my size, collected from the s... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 19 Market Square, FY8 5LW, Lytham, Lancashire, United Kingdom

  • 01253 732893

4.8

Excellent

TrustScore 5 out of 5

196 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love my new cardigan!

Love my new cardigan!
Beautiful material (so soft and comfy) and the most gorgeous colour!
I couldn’t resist it and couldn’t be happier that’s it’s now mine! 😀

23 May 2026
FatFace - LYTHAM logo

Reply from FatFace - LYTHAM

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great FF shop in Lytham

Great FF shop in Lytham. Staff always nice and helpful. Good range of sizes and styles of clothing in the store. 😍

19 May 2026
FatFace - LYTHAM logo

Reply from FatFace - LYTHAM

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Good selection of most recent collection

Good selection of most recent collection

19 May 2026
FatFace - LYTHAM logo

Reply from FatFace - LYTHAM

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Lovely shop

Lovely shop, top quality clothes, lovely staff

19 May 2026
FatFace - LYTHAM logo

Reply from FatFace - LYTHAM

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Disabled friendly

I ordered some clothes to be picked up in store, I am disabled and use a mobility scooter and the young man who served me couldn’t be more helpful. He offered to bring out a ramp if I wanted to have a look around and when I said I didn’t he brought everything out to me so I didn’t have to struggle, he made me feel very comfortable.

9 May 2026
FatFace - LYTHAM logo

Reply from FatFace - LYTHAM

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Delivered to shop early

Delivered to shop early, collection very efficient, friendly and helpful. Clothing collected was if good quality and fit

6 May 2026
FatFace - LYTHAM logo

Reply from FatFace - LYTHAM

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Excellent customer service

Very grateful for excellent service at the store in Lytham. David, the manager helped with a return of an item that was faulty and arranged for an exchange for a similar item. He clearly has great customer service as a priority.

20 April 2026
Unprompted review
FatFace - LYTHAM logo

Reply from FatFace - LYTHAM

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great quality.

Helpful staff. Nothing too much trouble. Great quality clothing at a reasonable price. Thank You.

25 April 2026
FatFace - LYTHAM logo

Reply from FatFace - LYTHAM

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Staff very helpful in helping me sort…

Staff very helpful in helping me sort out the sizes I needed

24 April 2026
FatFace - LYTHAM logo

Reply from FatFace - LYTHAM

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Jean from the Lytham Fat Face shop was…

Jean from the Lytham Fat Face shop was super helpful both times we’ve been in the shop recently. Thank you

24 April 2026
FatFace - LYTHAM logo

Reply from FatFace - LYTHAM

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great products at a good price

Great products at a good price . Very friendly and helpful staff.

11 April 2026
FatFace - LYTHAM logo

Reply from FatFace - LYTHAM

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great service

Great service
On collection or returns

4 April 2026
FatFace - LYTHAM logo

Reply from FatFace - LYTHAM

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 1 out of 5 stars

Went in to the shop today

Went in to the shop today. Lovely woman but cant say the same about the man. I have a blue light card but it wont load in the shop. He wouldn't help or use my id card instead. Wouldn't recommend

4 April 2026
Unprompted review
FatFace - LYTHAM logo

Reply from FatFace - LYTHAM

Hi there,
Thank you for taking the time to leave your review. We’re sorry to hear that your visit to our Lytham store didn’t meet expectations.
We appreciate you highlighting both the positive interaction you had and the frustration caused when your Blue Light Card couldn’t be applied in store. We understand how disappointing this must have been, and we’re sorry that we weren’t able to assist you more helpfully at the time.
We’ll be sharing your feedback with the store management team to ensure our colleagues are clear on how to support customers in situations like this and to help improve consistency of service.
Thank you again for bringing this to our attention.
Take care, LE

Rated 5 out of 5 stars

Ordered online and was kept informed of…

Ordered online and was kept informed of the status of my order
until delivery to store, which was earlier than predicted! Great service when I went to pick up my package. Very happy with the entire process and even happier with my purchase.

29 March 2026
FatFace - LYTHAM logo

Reply from FatFace - LYTHAM

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great staff

The staff in the Lytham store were so helpful. I collected an online order, tried on the jeans (wrong fit for me). They suggested an alternative style and they were perfect. I got a top in store too. Easy to order, pick up, try on and return. Top marks, Lytham store

3 March 2026
FatFace - LYTHAM logo

Reply from FatFace - LYTHAM

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Jean in Lytham branch was my savior

Jean in Lytham branch was my savior. So very helpful.

22 February 2026
Unprompted review
FatFace - LYTHAM logo

Reply from FatFace - LYTHAM

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Quality clothing at reasonable prices

Quality clothing at reasonable prices, exceptionally helpful staff.

14 February 2026
FatFace - LYTHAM logo

Reply from FatFace - LYTHAM

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Lovely items.Good delivery to store.

Lovely items.

8 February 2026
FatFace - LYTHAM logo

Reply from FatFace - LYTHAM

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Staff in the Lytham store very helpful…

Staff in the Lytham store very helpful and engaging.

8 February 2026
FatFace - LYTHAM logo

Reply from FatFace - LYTHAM

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Fab clothes! Excellent staff!

I haven’t been in Fat Face for years, but the clothes were beautiful and I ended up spending a fair bit!! Jane was so helpful, she ordered me an item online in a different size, which I can pick up tomorrow… Definitely will be a regular shopper here!
Lytham Store.

3 February 2026
Unprompted review
FatFace - LYTHAM logo

Reply from FatFace - LYTHAM

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look