Ipswich shop had sold out of the trilby hat so I ordered online for an in-store collection. All communications and service excellent as always. Latest news is the Ipswich shop is to close after many,... See more
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I had a great experience at Fatface Ipswich from staff Emily Beth Geogia and Jess today. They acted like a team in the store which is unusual, greeted me, referred me to colleagues, smiles, seemed int... See more
Company replied
Service from Ipswich store excellent! The dress I ordered is beautiful, exactly like the photo and as described 🥰
Company replied
My go-to shop for casual clothing, great value, good quality, and fit. Their staff are super helpful too... it's always worth keeping an eye out for the Fat Face sales, there is always a bargain to b... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
17 Butter Market, IP1 1BQ, Ipswich, Suffolk, United Kingdom
- 01473 225265
4.8
Excellent
113 reviews
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Always great service at Ipswich Fat Face
Always enjoyable visiting the Ipswich branch of Fat Face. Good quality clothing and great customer service and always the opportunity to have a laugh and a chat with Beth and Bridget. Both really know what good customer service is all about.
28 November 2023
Unprompted review
Reply from FatFace - IPSWICH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
The really helpful and friendly staff at the Ipswich store.
The really friendly helpful staff at the Ipswich store, always happy to help and cheerful. And of course the lovely clothes, good quality and very comfortable.
5 November 2023
Reply from FatFace - IPSWICH
Good afternoon, Tina.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Ipswich store.
Take care, JB
Great pick up
Easy order process online, excellent customer service at pick up.
Overall easy process and great product.
3 November 2023
Reply from FatFace - IPSWICH
Good Morning
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
Helpful and knowledgeable staff going…
Helpful and knowledgeable staff going out of their way to make sure I am happy with my purchase.
3 November 2023
Reply from FatFace - IPSWICH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
ep
Very helpful staff (asked names as so…
Very helpful staff (asked names as so helpful, Michaela and Jess), initially in getting the boots that I wanted but further suggesting that there was a half size in that boot (once they realised my wife seemed to find 7 too big and 6 too small), fitted absolutely perfectly, above and beyond!
7 November 2023
Unprompted review
Reply from FatFace - IPSWICH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
I love going into my local FatFace
I love going into my local FatFace, staff is always super friendly and I always find something special, whether for me or as a gift.
12 October 2023
Reply from FatFace - IPSWICH
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
I visited the shop in Ipswich having seen the sale sign.
I visited the shop in Ipswich having seen the sale sign on the door. Ended up spending loads, as the quality was so lovely and prices good with the reductions.
The staff are very friendly. The manager was professional but also fun and cheeky, encouraging me to treat myself. I love my bargains!
17 October 2023
Unprompted review
Reply from FatFace - IPSWICH
Hi Rebecca
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Happy with Fat Face clothing.patterns…
Happy with Fat Face clothing.patterns and materials. Your sales are good value and if sizes aren’t available in store l can order online - l also shop at Woodbridge Fat Face
12 September 2023
Reply from FatFace - IPSWICH
Hello Valerie, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Reply from FatFace - IPSWICH
Hello, Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them. Take care, - SK
What lovely staff
What lovely staff, Bridget and Jess were so helpful in trying to replace a broken belt. Unfortunately they did not have a large in stock. But great customer service and friendly people. Amazing thank you 😊
18 September 2023
Unprompted review
Reply from FatFace - IPSWICH
Thank you for your 5* review regarding your recent visit to our Ipswich store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Friendly and helpful.
Friendly helpful staff who had good product knowledge and were very genuine in their efforts to help with a quality issue over a pair of trainers we had purchased.
4 September 2023
Reply from FatFace - IPSWICH
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Reply from FatFace - IPSWICH
Good morning,
Thank you for taking the time to leave us your review.
I am so glad that you are enjoying your new order. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Great online service
From ordering and receiving message to inform me that my parcel had arrived into the shop,all within 5 days,that’s excellent service
21 August 2023
Reply from FatFace - IPSWICH
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Reply from FatFace - IPSWICH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Reply from FatFace - IPSWICH
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Just love Fat Face clothing
Just love Fat Face clothing, quality, fairly priced, good fit. Nothing more needs to be said
7 August 2023
Reply from FatFace - IPSWICH
Thank you so much for your kind comments. We are super thrilled to hear of your positive shopping experience with us and we look forward to welcoming you back soon! - RS
Order delivered to store
Speedy delivery to store. Very friendly staff. Lovely quality and fit of items as usual.
7 August 2023
Reply from FatFace - IPSWICH
Thank you so much for your lovely words. We are super thrilled to hear of your positive shopping experience with us and we look forward to welcoming you back soon! - RS
Great shopping experience and always…
Great shopping experience and always guaranteed good quality clothing, not the cheapest but certainly some of the best.
4 August 2023
Unprompted review
Reply from FatFace - IPSWICH
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – CD
Great helpful staff
Sizing is good. The staff are amongst the most helpful I’ve ever encountered. Very impressed. Thank you.
26 July 2023
Reply from FatFace - IPSWICH
Good Afternoon Petronella,
Thank you so much for your positive feedback!
Kind Regards, JW
Great assistance
I wanted another item that I already had brought in the Ipswich shop so I went back In and asked the lady who had previously sold me some things earlier and she was extremely helpful and had a look on line and told me exactly what to do to order on line
29 June 2023
Reply from FatFace - IPSWICH
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
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