Fatface got a great selection of clothing for all, my order easy to process & quick delivery & was emailed when arrived in store, store staff at Ipswich very helpful.
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Efficient in the shop for collection & returns. Would be helpful if petite sizes were available in the store.
Company replied
I had a great experience at Fatface Ipswich from staff Emily Beth Geogia and Jess today. They acted like a team in the store which is unusual, greeted me, referred me to colleagues, smiles, seemed int... See more
Company replied
Very pleased with what I bought at fatface but very disappointed with the service. I was asked if I wanted a bag I said no thank you, I had one, but was still charged as the sales person presumably... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
17 Butter Market, IP1 1BQ, Ipswich, Suffolk, United Kingdom
- 01473 225265
4.6
Excellent
104 reviews
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Breach of data
Breach of data my number was given out to a customer without my permission.
11 April 2024
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from FatFace - IPSWICH
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Thank you Beth!
Beth could not have been more helpful today.
She gave me great honest feedback at the changing rooms and sought out stock for me to try on.
Five stars very much deserved 👏
13 February 2024
Unprompted review
Reply from FatFace - IPSWICH
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores! We look forward to welcoming you back soon.
Take care. -GM
Great service in Ipswich from Emily & Beth
Emily & Beth in Ipswich were friendly and went out of their way to help me find what I was looking for. A pleasure to shop there.
And I'm loving the sweater I bought.
24 January 2024
Unprompted review
Reply from FatFace - IPSWICH
Hi there,
Thank you for taking the time to leave your 5* review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -GM
The Ipswich staff are always so helpful…
The Ipswich staff are always so helpful and friendly. I love the quality of Fat Face clothing, especially the coats. The fact that I can find clothes that are not made in China is a real plus and will keep me buying from Fat Face in the future.
29 December 2023
Reply from FatFace - IPSWICH
Hello Louisa
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Really friendly and helpful shopping experience
Beth really helped me with picking out a dress for a Christmas party in December. Super friendly customer service.
9 December 2023
Unprompted review
Reply from FatFace - IPSWICH
Hello Emma
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
excellent
i popped in store for the first time the other day, and had no idea what i wanted to get someone for a gift but lily was amazing help and very polite, an excellent sales person. will definitely be coming back soon !
18 December 2023
Unprompted review
Reply from FatFace - IPSWICH
Good afternoon,
Thank you for taking the time to get in touch with us.
I am so pleased that you encountered such great experience in our Ipswich store. I will be sure to pass your lovely comments on to the team.
All the best, MM
Emily and Hayley fantastic service …
Emily and Hayley ipswich ,lovely ladies who helped a clueless man buying a dress for my wife's Christmas present,great service 👍👍
21 December 2023
Unprompted review
Reply from FatFace - IPSWICH
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you find the crew to be so helpful in our Ipswich store. I will be sure to pass on your comments to the team.
All the best, MM
So helpful……
Bridget and team were so helpful in store today; they couldn’t have done more.
21 December 2023
Unprompted review
Reply from FatFace - IPSWICH
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you encountered great customer service in our Ipswich store. I will be sure to pass on your comments to the team.
All the best, MM
A big thank you to Jess in the Ipswich…
A big thank you to Jess in the Ipswich branch for helping me locate the slippers I was after. I really appreciated your help and for the excellent friendly customer service.
13 December 2023
Unprompted review
Reply from FatFace - IPSWICH
Hi Nicky thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Such lovely staff in the Ipswich store
Such lovely staff in the Ipswich store! Really chatty and friendly, I love going in there every time. I was helped by the lovely Beth and she was ever so helpful and cheerful, loved chatting to her :) thankyou so much
30 November 2023
Unprompted review
Reply from FatFace - IPSWICH
Good afternoon, Kirsty.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Ipswich store.
Take care, JB
Reply from FatFace - IPSWICH
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Ipswich store to be helpful and friendly. I hope you continue to enjoy your shopping experience with us, both in store and online.
Take care, MM
A happy customer
Michaela and Hayley were very helpful-finding me extra dresses to try on from the ‘last chance’ rack and getting me different sizes of jumpers and skirts to compare the fit. I bought a skirt, jumper and a dress and love them all!
7 December 2023
Unprompted review
Reply from FatFace - IPSWICH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - IPSWICH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Always great service at Ipswich Fat Face
Always enjoyable visiting the Ipswich branch of Fat Face. Good quality clothing and great customer service and always the opportunity to have a laugh and a chat with Beth and Bridget. Both really know what good customer service is all about.
28 November 2023
Unprompted review
Reply from FatFace - IPSWICH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
The really helpful and friendly staff at the Ipswich store.
The really friendly helpful staff at the Ipswich store, always happy to help and cheerful. And of course the lovely clothes, good quality and very comfortable.
5 November 2023
Reply from FatFace - IPSWICH
Good afternoon, Tina.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Ipswich store.
Take care, JB
Great pick up
Easy order process online, excellent customer service at pick up.
Overall easy process and great product.
3 November 2023
Reply from FatFace - IPSWICH
Good Morning
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
Helpful and knowledgeable staff going…
Helpful and knowledgeable staff going out of their way to make sure I am happy with my purchase.
3 November 2023
Reply from FatFace - IPSWICH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
ep
Very helpful staff (asked names as so…
Very helpful staff (asked names as so helpful, Michaela and Jess), initially in getting the boots that I wanted but further suggesting that there was a half size in that boot (once they realised my wife seemed to find 7 too big and 6 too small), fitted absolutely perfectly, above and beyond!
7 November 2023
Unprompted review
Reply from FatFace - IPSWICH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
I love going into my local FatFace
I love going into my local FatFace, staff is always super friendly and I always find something special, whether for me or as a gift.
12 October 2023
Reply from FatFace - IPSWICH
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
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