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FatFace - BEVERLEY Reviews 

213
•
TrustScore 5 out of 5

4.8

52/53 Saturday Market Place, HU17 8AA Beverley, North Humberside, GB

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See what reviewers are saying

Rated 5 out of 5 stars

Ordered , a beige coat 🧥 Which I love from minute I saw it new it had mine , it didn't disappoint very warm all lined and perfect for when winter days come and a absolute amazing price at £145 De... See more

Company replied

Rated 5 out of 5 stars

I collected from the shop. I was kept informed when my parcel would arrive. Unfortunately I had to return items as they weren't suitable. Staff were very helpful and there was no problem. I would reco... See more

Company replied

Rated 4 out of 5 stars

Received quite quickly but could of been earlier as received the notification the parcel was ready to collect at 6.40pm when the shop was shut.. the manager said the delivery was v late in the previou... See more

Company replied

Rated 4 out of 5 stars

Delivered to shop on date expected even though initially they hadn’t thought it had come in and then have to wait another 5 days. Caused a little confusion. 2 E-mail updates same date. Seems good qual... See more

Company replied


Company details

  1. Clothing Store
  2. also in
  3. Fashion Accessories Store
  4. Men's Clothing Store
  5. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 52/53 Saturday Market Place, HU17 8AA, Beverley, North Humberside, United Kingdom

  • 01482 880039

4.8

Excellent

TrustScore 5 out of 5

213 reviews

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4.8

All reviews

(213)

14,949 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly

Friendly, efficient service

19 May 2023
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB

Rated 5 out of 5 stars

a swimming costume that is always good to wear

Just really pleased to get the colours I wanted (green and pink) on a costume that felt good to touch and great to wear. Really looking forward to the swim now! (wild...wouldn't risk the chlorine mis-shaping it etc)

7 May 2023
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Reply from FatFace - BEVERLEY

Thank you for your 5* comments. We are thrilled to hear that you have had a positive shopping experience with us! - RS

Rated 5 out of 5 stars

Good click and service

Good click and collect service

3 May 2023
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Reply from FatFace - BEVERLEY

Hi Alison
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Easy to order

Easy to order , good quality items that arrived to pick up from store sooner than expected.

3 May 2023
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hi Kathleen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Quick efficient delivery of my order

Quick efficient delivery of my order. As always.

2 May 2023
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Great garments

Great garments, delivered bang on time.

27 April 2023
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Reply from FatFace - BEVERLEY

Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP

Rated 5 out of 5 stars

Lovely Staff and great quick efficient service!

The staff in the Beverley branch are lovely and so helpful. I've been searching for a long across the body bag for a while now and this one's amazing and leather too! Great purchase and had lots of comments about it too!

24 April 2023
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP

Rated 5 out of 5 stars

Impressed. I collected my poncho from the Beverley…

I collected my poncho from the Beverley shop and was very impressed by the friendliness and efficiency of the staff. My dog also received a treat.

27 April 2023
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Reply from FatFace - BEVERLEY

Hi Sue,

Thank you so much for this review!

It's so great to hear that both you and your dog had a great experience in store. I hope you enjoy your new poncho.

Have a lovely day!

JH

Rated 5 out of 5 stars

Really approachable and friendly staff

Really approachable and friendly staff. Nice store too

20 April 2023
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hello Helen, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS

Rated 5 out of 5 stars

Excellent quality items

Excellent quality items. Easy shopping will buy from this company again.

1 April 2023
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Thankyou for your review, we are happy to hear your experience with us was easy, we hope to see you again soon. BP

Rated 5 out of 5 stars

Good quality

Good quality, lovely style and perfect fit. Prompt and helpful service .

25 March 2023
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Reply from FatFace - BEVERLEY

Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with the service you have received! Have a great day – LB

Rated 5 out of 5 stars
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Good afternoon, Julie

Thank you for your feedback regarding your recent online order.

It's great reading such positive comments about the service you received. I am so pleased to hear that your order arrived quickly. We hope you love your new items and continue to enjoy shopping with us.

Take care, JB

Rated 5 out of 5 stars

The staff where very friendly when I…

The staff where very friendly when I went to collect my click and collect order

16 March 2023
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hello Carolyn, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS

Rated 5 out of 5 stars

Click and Collect is back - thank you

So pleased click and collect has come back, the team at the Beverley store are so friendly and helpful and the service is excellent

17 March 2023
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Reply from FatFace - BEVERLEY

Hi there,

Thank you for taking the time to leave this wonderful review. I am glad that you enjoyed your shopping experience in our Beverley Store. I will be sure to pass your comments on. Best Wishes DW

Rated 1 out of 5 stars

Ordered shoe racks. Got socks instead.

Ordered shoe racks. Received 2 pair of generic socks instead. 😑 many reviews and happened to many people. Reported to my credit card company. Goodluck!

18 February 2023
Unprompted review
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hello Mike, I'm really sorry to hear this. I've sent you an email requesting some more information, so that we can look into this further for you. - SK

Rated 5 out of 5 stars

I returned faulty goods to my local…

I returned faulty goods to my local store, Beverley. They gave me a gift voucher to buy again online. Super people and great service here. I then had a problem with my online order and needed to use the chat line. Ryan was very patient and sorted the problem, then put through my order for me. Great service and a super Beverley store and staff, too.

26 February 2023
Unprompted review
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hi Madeleine,
Thank you for taking the time to leave this lovely review. I am glad you had a great service at our Beverley Store and that Ryan went above and beyond to sort the problems you had with your online order. I will be sure to pass your comments on.
Have a lovely afternoon. DW

Rated 5 out of 5 stars

I ordered for Click & Collect and it…

I ordered for Click & Collect and it was there the next day, excellent service!

24 November 2022
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Good Evening
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great evening.
Take care, EP

Rated 5 out of 5 stars

Purchased online

Purchased online , great communication and items arrived quickly and as usual were great .
Wether you shop online or in store FatFace is great value and so nice .
Staff in Beverley store are fantastic.

11 November 2022
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Thank you so much for your kind review! We strive on giving the best service to our customers so to receive these comments is amazing. Your comments will be fed back to our incredible team in store! - RS

Rated 5 out of 5 stars
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP

Rated 5 out of 5 stars

Love shopping in fat Face

Love shopping in fat Face. No pressure but always happy to help

17 September 2022
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.

Have a good weekend!
EP

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