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FatFace - BEVERLEY Reviews 

213
•
TrustScore 5 out of 5

4.8

52/53 Saturday Market Place, HU17 8AA Beverley, North Humberside, GB

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See what reviewers are saying

Rated 5 out of 5 stars

Ordered , a beige coat 🧥 Which I love from minute I saw it new it had mine , it didn't disappoint very warm all lined and perfect for when winter days come and a absolute amazing price at £145 De... See more

Company replied

Rated 5 out of 5 stars

I collected from the shop. I was kept informed when my parcel would arrive. Unfortunately I had to return items as they weren't suitable. Staff were very helpful and there was no problem. I would reco... See more

Company replied

Rated 4 out of 5 stars

Received quite quickly but could of been earlier as received the notification the parcel was ready to collect at 6.40pm when the shop was shut.. the manager said the delivery was v late in the previou... See more

Company replied

Rated 4 out of 5 stars

Delivered to shop on date expected even though initially they hadn’t thought it had come in and then have to wait another 5 days. Caused a little confusion. 2 E-mail updates same date. Seems good qual... See more

Company replied


Company details

  1. Clothing Store
  2. also in
  3. Fashion Accessories Store
  4. Men's Clothing Store
  5. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 52/53 Saturday Market Place, HU17 8AA, Beverley, North Humberside, United Kingdom

  • 01482 880039

4.8

Excellent

TrustScore 5 out of 5

213 reviews

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4.8

All reviews

(213)

14,949 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Staff always cheerful &helpful

Staff always cheerful &helpful. Only negative was a bit too pricey. Garment good quality well made.

29 April 2024
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hi there,
Thank you for taking the time to leave your review.

We are pleased to hear you have had a great experience instore.
Thank you for your feedback regarding, quality and pricing.

Take care. -GM

Rated 5 out of 5 stars

Great little dress for summer

Great little dress for summer. Very pleasant staff.

23 April 2024
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Rated 5 out of 5 stars

No matter how busy the staff are always…

No matter how busy the staff are always helpful and nothing is too much trouble

17 April 2024
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Rated 5 out of 5 stars

Good product delivered on time

Good product delivered on time

4 April 2024
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Rated 5 out of 5 stars

No problems

No problems

5 April 2024
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hi there, thank you for leaving us this 5* review. We are happy to hear of your great experience shopping with us. Have a lovely weekend! TS

Rated 5 out of 5 stars

Staff very helpful at local shop when…

Staff very helpful at local shop when error with a purchase from an outlet. Issue resolved by them.

28 March 2024
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hi Dee,
Thank you for leaving us your 5 star review.
I am pleased to read that your online shopping experience was a positive one and you're looking forward to shopping instore again-we can't wait to see you!
Take care, EP

Rated 5 out of 5 stars

Quality of goods

Seen in the shop but too long in the leg. Petite size purchased online. Perfect fit. Good quality.

2 April 2024
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Rated 5 out of 5 stars

Shpping there was a pleasure

The lady in the shop was warm, welcoming, and efficient.

29 March 2024
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Good afternoon, Carole.

Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Beverley store.

Take care, JB

Rated 5 out of 5 stars

Great quality clothing

Excellent website to use and good selection of clothes and sizes including various trouser and cropped trouser lengths .The staff in my local store are always really helpful and knowledgeable.

21 March 2024
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Good afternoon, Lindy.

Thank you for leaving us this review about your instore and online shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Beverley store.

Take care, JB

Rated 5 out of 5 stars

Excellent product once again

Excellent product once again

21 March 2024
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

Excellent service proffesional friendly…

Excellent service proffesional friendly staff and very helpful would recommend to my family and friends

23 March 2024
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

Well made clothes

I really like FatFace, the clothes are always well made and the materials seem quite unique and different.
Good fit, competitively priced, friendly staff in store. Would definitely recommend.

21 March 2024
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Rated 5 out of 5 stars

I love that Fat Face clothes flatter…

I love that Fat Face clothes flatter any size and shape. Their quality is excellent and because of this, worth the money as they last for ages!!!

11 February 2024
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Rated 5 out of 5 stars

I love this jumper.

I love this jumper, great colour and fit. Beverley shop staff always friendly and helpful.

5 February 2024
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Rated 4 out of 5 stars

Quality clothing

4 February 2024
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Rated 2 out of 5 stars

Customer service excellent, Jean sizes not

Whilst your customer service in store was excellent when I returned my items, I was really disappointed I had to return them. I found the sizes of the jeans difficult. I tried 3 sizes, 10, 12 and 14. The 10 far too small, the 12 could get on but couldn’t fasten and the 14 went on and fastened but was way too big. The style and colour of the jeans was lovely, just a shame the sizes didn’t work for me.

3 February 2024
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hi there,
Thank you for taking the time to leave your review.

We are so pleased to hear your feedback regarding customer service.

I am so sorry to learn that the sizing of this item was not quite right for you on this occasion. We will escalate your feedback regarding the sizing to our garment tech department for review.

If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team.

Take care - GM

Rated 5 out of 5 stars

Friendly, helpful staff

The Sales Assistant was so helpful and knowledgeable when I was trying to find the perfect jeans. Only moan is that it was too hot in the shop!

31 January 2024
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hello Caroline
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Love FatFace

I love shopping at Fatface . The clothes are always my kind of fashion and good quality. Staff are always friendly and helpful

18 January 2024
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hi there,
Thank you for taking the time to leave your 5* review.

We are pleased to hear your feedback on your purchases, and that you have had such lovely experiences at one of our stores.

We hope you love your purchases and look forward to welcoming you back soon.

Take care. -GM

Rated 5 out of 5 stars

Delivered on time and the delivery man…

Delivered on time and the delivery man was really polite and friendly
Returned 2 items and the shop assistant was really good
Couldn’t fault the service

17 January 2024
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Good Afternoon Kerry,

Thank you for taking the time to leave us a review!

I am glad to hear you have had such a positive experience when shopping with us! I will make sure this feedback is passed on, we appreciate such kind words from our customers.

We look forward to welcoming you back soon!

Kind Regards, JW

Rated 5 out of 5 stars

Great clothes

Great clothes, last for ages and really comfy. Staff always friendly at the Beverley shop and willing to help.

3 January 2024
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

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