I was looking for some new clothes after putting on weight and changing size and obviously feeling insecure. I was helped by the loveliest person, Amy. She was kind an helpful, found me two amazing... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Not recommend to work here (unless you are normal) Not a good place to work if you are autistic or have any hidden disabilities, she will treat you unfairly and is mean (in private, never shows it... See more
Company replied
I visited Fat Face Bath today and both Finn and Kelly were so very helpful. Finn who helped me with looking for another dress size and Kelly who was at the till when there was no internet and the till... See more
Company replied
Excellent website with good information re sizing . Style of clothing v suitable for all members of family and my 8 year old grandson loves the Land Rover theme! Returns easy with online home printi... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
4 St Lawrence Street, SouthGate, BA1 1AN, Bath, Somerset, United Kingdom
- 01225 465752
4.8
Excellent
203 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceptional customer service by Leo in Bath branch
Leo at Bath Fat Face store went out of his way to assist me and track down an item that was unavailable on line
It made for a very positive shopping experience
3 January 2023
Unprompted review
Reply from FatFace - BATH
Hi Nicky, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good service
26 December 2022
Reply from FatFace - BATH
Hi Iain, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good service from Bath store
We called in to the Bath store and were unable to find the item we required ourselves, but Leo spent time to look around for us. Once he confirmed that it was not in store he told us we could order online while in store with free delivery to our home address, which we did.
Excellent manner and service from Leo.
16 November 2022
Unprompted review
Reply from FatFace - BATH
Good afternoon, Rowena
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Bath store.
Take care, JB
Super service from the Bath store
Was in the Bath store and received great advice and service from Caryl. Superb collection of clothes for gifts this year!
15 November 2022
Unprompted review
Reply from FatFace - BATH
Thank you so much for your lovely comments. We are pleased to hear that you had a great experience when shopping with us, and we will share this with our amazing team in store! - RS
Excellent customer service…
Excellent customer service from charming young man,Caleb, yesterday in Bath Store. He was extremely helpful with a great manner.
21 October 2022
Unprompted review
Reply from FatFace - BATH
Hi Sheila, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great clothing sizing is right
Great clothing sizing is right, and good quality. Friendly staff, quick and efficient.
16 September 2022
Reply from FatFace - BATH
Good afternoon Becky,
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Bath Southgate store.
Take care, EG
Great service all round
Great service on delivery, and on returns when needed. Super new autumn lines in store.
25 September 2022
Reply from FatFace - BATH
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Really helpful staff
I was trying to decide which handbag to buy from the Fatface Bath branch where I was helped by Caryl. She was very knowledgeable and went the extra mile in explaining all the different styles and colours in order to help me choose the right one.
24 September 2022
Unprompted review
Reply from FatFace - BATH
Hi Alison, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Perfect purchase.
27 August 2022
Reply from FatFace - BATH
Hi Florence, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great quality and fit
7 September 2022
Reply from FatFace - BATH
Hello Melanie,
Thank you for taking the time to leave us your review.
We do hope that you are happy with your items!
Take care, CT
Perfect thanks
20 August 2022
Reply from FatFace - BATH
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Great service at FatFace: Amersham and Bath stores
I wanted to purchase a particular top in a particular size that had sold out online and wasn’t available at my local store - Amersham. The girls (sorry I didn’t get your names) were very helpful and tracked it down on their online system. I was travelling to Bath and the system showed 4 in stock.
They called the store directly for me and arranged for 1 to be put aside for me. Thank you Bath store manager and especially FINN - who tirelessly hunted the shop floor and stock rooms to find said item. He could have easily given up and claimed it was ‘out of stock’, and the ‘system wasn’t up to date’ - but he didn’t! He persevered until he found it. I picked it up yesterday - thanks again FINN, I appreciate your diligence and thank you FatFace, this is exactly the kind of service customers want!
11 August 2022
Unprompted review
Reply from FatFace - BATH
Hi Kirsten
Great to hear about the customer service you have received from these two stores, they are a credit to us.
Thank you for sharing this with us and we will pass this onto Bath and Amersham. MJ
Arrived with three young kids in tow
Arrived with three young kids in tow, staff super friendly and managed to find three tops so everyone was happy!
5 August 2022
Reply from FatFace - BATH
Good Morning,
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received in-store. We hope everyone enjoys their new tops!
Have a great day, KS
Lovely bag, great service!
Saw bag in shop. Nice style but wrong fabric. Kind girl in shop looked up on line and found alternative green daisy fabric which I ordered on line. Arrived quickly and delighted. Took original back to shop for refund. Very satisfied with good sized useful bag made of cotton and lots of pockets. Thank you!
21 July 2022
Reply from FatFace - BATH
Good morning Carrie,
Thank you for your 5* review regarding your recent visit to our Bath Southgate Store. It is great to read such positive comments, and will be sure to pass this on to the team.
Have a great day!
Take care, EG
Reply from FatFace - BATH
Hi Donna,
Thank you for your 5* review on your recent online order. I am really pleased to hear that you have had a successful shopping trip and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - BATH
Hi Tony, Thank you for your review. We are glad to hear you are pleased with the service you have received. - ES
Everything went very smoothly and as…
Everything went very smoothly and as planned and promised.
1 June 2022
Reply from FatFace - BATH
Hi Maureen,
Thank you for your 5* review. It is great to hear that your recent experience with us was smooth and as promoised.
Have a great day!
Take care, EG
Great staff
Visited Fat Face Southgate store in Bath was served by Tash who was extremely helpful the whole experience was fantastic well done
12 May 2022
Unprompted review
Reply from FatFace - BATH
Hi Carol, thank you for your lovely review on the Bath Southgate store - this is really wonderful and your comments will be passed onto the team. Take care, LE
My sisters have been buying dresses …
My sisters have been buying dresses from Fatface for years & my sister had this particular dress on when I saw her so I decided to buy 1 for myself & I absolutely love it, I ordered 2 different sizes to see which fitted me so sent the larger 1 ( 16) back & kept the 14 ..
11 May 2022
Reply from FatFace - BATH
Hi Jayne, Thank you for your review. This is really great feedback and we are so pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service - Bath store
Visited the Bath store and the member of staff called Nola was excellent, patiently checking various items for sizes, availability etc and ordering on line on our behalf …. great service and attention to the customer.
3 May 2022
Unprompted review
Reply from FatFace - BATH
Hi Rae, thank you for your lovely review on the Bath Store. This is so great to hear and this will be passed onto the store team, Take care, LE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.