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FatFace - BATH Reviews 189

TrustScore 4.5 out of 5

4.7

4 St Lawrence Street, SouthGate, BA1 1AN Bath, Somerset, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I find the on line ordering very easy. Collecting in store is easy. I recently called the customer service number to ask about some V&A print trousers which I wanted to exchange for a smaller size,... See more

Company replied

Rated 5 out of 5 stars

Quick delivery, well-made, stylish clothes and professional staff. I had to return items as they were too large and all staff I encountered in your Bath branch were friendly, helpful and polite.

Company replied

Rated 5 out of 5 stars

Quick delivery , good quality and nice style . Reasonable price also . Will definitely come back again and highly recommend . Than you Fatface !

Company replied

Rated 1 out of 5 stars

Not recommend to work here (unless you are normal) Not a good place to work if you are autistic or have any hidden disabilities, she will treat you unfairly and is mean (in private, never shows it... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 4 St Lawrence Street, SouthGate, BA1 1AN, Bath, Somerset, United Kingdom

  • 01225 465752

4.7

Excellent

TrustScore 4.5 out of 5

189 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Easy ordering and excellent customer service.

I find the on line ordering very easy. Collecting in store is easy.
I recently called the customer service number to ask about some V&A print trousers which I wanted to exchange for a smaller size, and found the agent very helpful.

15 June 2026
FatFace - BATH logo

Reply from FatFace - BATH

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars
FatFace - BATH logo

Reply from FatFace - BATH

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Quick delivery

Quick delivery , good quality and nice style . Reasonable price also . Will definitely come back again and highly recommend . Than you Fatface !

7 June 2026
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Reply from FatFace - BATH

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 4 out of 5 stars

Always great clothes and easy to shop and to order😊

Always great clothes and easy to order😊Bath , helpful staff fantastic range to look st.

6 June 2026
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Reply from FatFace - BATH

Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great, highly recommended

Quick delivery, well-made, stylish clothes and professional staff.
I had to return items as they were too large and all staff I encountered in your Bath branch were friendly, helpful and polite.

5 June 2026
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Reply from FatFace - BATH

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Fabulous fat face!

Loving the styles this year. Lovely quality and great colours. Staff always friendly and helpful

13 May 2026
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Reply from FatFace - BATH

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Always enjoy going into Fatface

Always enjoy going into Fatface, staff are so welcoming and helpful.
I had to return an item and was so impressed I didn't have to show the debit card I use as it was all on line

27 May 2026
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Reply from FatFace - BATH

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Jeans are a great fit

Jeans are a great fit, true to standard sizing, and the long length is perfect for my long legs! Appear as pictured too, unlike some other sites. Very pleased. May buy another pair in a slightly different colour.

14 May 2026
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Reply from FatFace - BATH

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Gorgeous Jumper…

I treated myself to a gorgeous jumper while visiting my daughter in Bath. Very extravagant but I love it 😁.

30 April 2026
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Reply from FatFace - BATH

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Great service

Staff were really friendly and attentive, suggesting that I purchase different length, organised the delivery to my house for the next day.

10 May 2026
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Reply from FatFace - BATH

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Quay and service

Not Available

26 April 2026
FatFace - BATH logo

Reply from FatFace - BATH

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Very quick & easy to order online

Very quick & easy to order online, collected & tried on in store - took minutes

20 April 2026
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Reply from FatFace - BATH

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Very pleased with the leather bag I…

Very pleased with the leather bag I bought, good product, I picked up from the store, good communication letting me know when in store

11 March 2026
FatFace - BATH logo

Reply from FatFace - BATH

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

We went into your store in Bath and…

We went into your store in Bath and what we wanted to purchase was not the right size. So the assistant very kindly looked it up and gave us the item code. I ordered it at home and amazingly could have it delivered to our local Next store in Longwell Green.

7 March 2026
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Reply from FatFace - BATH

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 4 out of 5 stars

A really nice shirt and a nice…

A really nice shirt and a nice straightforward pick up

7 March 2026
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Reply from FatFace - BATH

Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Easy on line order/ collect experience

Easy on line order experience. Option to collect at my local store is favourable. Promptly notified when my item delivered to store.

10 February 2026
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Reply from FatFace - BATH

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars
FatFace - BATH logo

Reply from FatFace - BATH

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 1 out of 5 stars

Miserable service

Bath Fatface on a very wet day. Spent £115.00 on two items only to be served by the most miserable and unhelpful assistant ever (Hannah) didn’t smile and could barely talk….. It’s also dosent help when you only offer paper carrier bags when they would only have lasted a couple of minuets in the downpour

3 February 2026
Unprompted review
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Reply from FatFace - BATH

Hello Clive
Thank you for taking the time to leave your review.
We are really sorry to hear that you had a disappointing experience whilst visiting our Bath store.
Feedback will be passed to the team.
Thank you, LE

Rated 5 out of 5 stars

Very friendly staff and good range of…

Very friendly staff and good range of men’s clothes

11 May 2025
FatFace - BATH logo

Reply from FatFace - BATH

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars
FatFace - BATH logo

Reply from FatFace - BATH

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

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