online order arrived promptly , good quality shirt at a good sale price , served quickly with a smile.
Location
Switch locationUnit 19 Banbury Gateway Shopping Park, OX16 3AB Banbury, Oxfordshire, GB
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See what reviewers are saying
I had the best customer service that I have had in a long while. The lad who served me was polite, friendly and was actually able to fold my clothes as I would myself (very rare these days) which mad... See more
Company replied
Quick processing my order. I mistakenly ordered same items twice. Two parcels to Royal Mail Click & Collect went astray. Jordan at Banbury branch extremely helpful as was Customer Service and staf... See more
Company replied
Yet another excellent FatFace polo shirt, think I must have more than 10 now. Always good quality, wash beautifully, and last seemingly forever.
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 19 Banbury Gateway Shopping Park, OX16 3AB, Banbury, Oxfordshire, United Kingdom
- 01295 276241
4.7
Excellent
169 reviews
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Reply from FatFace - BANBURY
Thank you for taking the time to leave us your review. We're happy to hear you are pleased with your purchase.
Have a lovely day!
Take care, SK
Assistants in store were very helpful…
Assistants in store were very helpful and efficient. Great service.
21 April 2023
Reply from FatFace - BANBURY
Hi Chris,
Thank you for leaving us this review!
I'm really pleased that you are happy with the service that you received in store. We hope you love your new purchase.
Have a great day!
JH
Floral dress
Great dress, lovely fabric
Looking forward to wearing it, when the weather improves
14 April 2023
Reply from FatFace - BANBURY
Hi :) Thankyou for your review and we are so pleased you love your new dress! - Take care, BP
Reply from FatFace - BANBURY
Hello Kate, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - KS
Great service and friendly staff
Great service and friendly staff. Lovely clothes. couldn’t ask for more.
29 March 2023
Reply from FatFace - BANBURY
Hello Samantha,
Thank you for your email. We're really pleased you had a great experience with our lovely team.
Hope you have a great day!
Take care,
SK
Reply from FatFace - BANBURY
Thank you for your feedback regarding your recent online order. I am so pleased to hear that your order arrived quickly. We hope that they are well received and that you continue to enjoy your shopping experience. All the best, LB
It’s not even arrived at shop yet and…
It’s not even arrived at shop yet and told to wait and call again tomorrow
20 March 2023
Reply from FatFace - BANBURY
Hi there,
Thank you for taking the time to leave a review. I have emailed you separately to further resolve this for you.
Best Wishes DW
Extremely helpful staff and great value
My wife and I visited the Banbury FatFace shop, to check on my size, before ordering online, as part of the sale. I chose to 'Click and collect', and waited a few days, which was good.
I received an email telling me when my order was delivered to the Banbury store.
It fits well, was a great bargain (£25 instead of£55), and is very comfortable. Brilliant all round. Thanks.
24 March 2023
Reply from FatFace - BANBURY
Good Afternoon Richard
Thank you for your review.
I am so pleased to hear of your recent experience in one of our stores. Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Arrived quickly
Arrived quickly, and though sadly not quite and had to return. The salesperson in the Banbury shop was very friendly and super efficient. I shall be back.
14 March 2023
Reply from FatFace - BANBURY
Good afternoon, Petra
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Banbury store.
Take care, JB
Reply from FatFace - BANBURY
Hi Anne-Marie, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I bought several items in the sale and…
I bought several items in the sale and I’m delighted with them.
28 December 2022
Reply from FatFace - BANBURY
Hi Barbara, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The sales assistant in the Banbury…
The sales assistant in the Banbury store went above and beyond to help me with my order
6 November 2022
Unprompted review
Reply from FatFace - BANBURY
Good Afternoon
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Fab service
Fab service, very quick. Returns very easy to do, refund issued quickly, definitely recommend
1 November 2022
Reply from FatFace - BANBURY
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Reply from FatFace - BANBURY
Hi Sue, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely Jumper.
Lovely Jumper.
Pretty blue jumper. Feels soft and looks great. This is the 2nd jumper I bought from fat face.
28 September 2022
Reply from FatFace - BANBURY
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - BANBURY
Hell Brian
Thank you for your 5 star review.
I am so pleased to hear that your experience whilst shopping in store was a great one! We hope to see you in store again soon.
Have a great day!
Take care, CT
Good quality shorts
Parcel arrived quickly, pleased with the goods. Purchased in sale, good quality linen shorts
28 August 2022
Reply from FatFace - BANBURY
Good Morning
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
EP
Very helpful and pleasant team
The team were extremely helpful and very nice. We were exchanging sale items bought on line and they did this without fuss. We went on to buy several other items as a result.
27 August 2022
Reply from FatFace - BANBURY
Hi Sandra, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quick delivery great style fantastic…
Quick delivery great style fantastic fit will use again
12 July 2022
Reply from FatFace - BANBURY
Good Afternoon Carl
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
EP
First Time Shop
This was the first time I have shopped at FatFace and I have found there clothing of good quality and the staff very helpful. I will certainly be shopping there again. Well done FatFace!
2 July 2022
Reply from FatFace - BANBURY
Hi Lesley, Thank you for leaving us your 5 star review. I am pleased to read that your shopping experience was a positive one and you're looking forward to shopping instore again! Take care, - ES
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