I recently bought a jacket and jumper in the sale from Bakewell Fatface, which is a lovely shop situated in the centre of town. I was pleased there were quite a few things in my size. The staff were f... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered 2 T-shirts and a skirt from Fatface. Arrived following day. All great quality. Skirt too big, husband returned in store. (I’m a wheelchair user and local store inaccessible). Prompt refund,... See more
Company replied
The staff at the Bakewell FatFace store are fantastic! I was struggling to find a cardigan or top layer to pair with a particular dress. The staff at this store really took the time to listen to what... See more
Company replied
Ordered jeans from bakewell to be emailed saying they didn't have delivery address so gave it then finally got package but they sent me slippers not jeans as ordered an even said on invoice ,still no... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
FatFace Matlock Street, DE45 1EE, Bakewell, Derbyshire, United Kingdom
- 01629 810089
4.6
Excellent
58 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bought lots of socks for the…
I bought lots of socks for the grandchildren as they are excellent quality.
Collected my order from the Bakewell store and the staff were very helpful and friendly.
7 February 2024
Reply from FatFace - BAKEWELL 2
Good morning, Carol.
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon.
Take care, JB
I was looking for a jacket and sent for…
I was looking for a jacket and sent for two different sizes. They arrived within two days. Although the coats were very good quality, they were too thick for what I wanted. I was able to return them to their shop at Bakewell. The staff were so helpful and welcoming ( even to the dog ) Even though there was no purchase it was a very pleasant experience.
29 January 2024
Reply from FatFace - BAKEWELL 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service! I am sorry your order was not suitable on this occasion, we look forward to welcoming you back soon.
Take care. -GM
Sent for a cardigan but it was too big
Sent for a cardigan but it was too big. Took it back to my nearest store and changed it. Simple
30 January 2024
Reply from FatFace - BAKEWELL 2
Hello Val
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
It was fine but too small so I returned…
It was fine but too small so I returned it to a Fatface shop in Bakewell and bought a different pullover, which is excellent. Still waiting for my refund but I guess it takes a few days to come through hence the reason for 4 stars at this point in time otherwise it would have definitely been 5 stars
21 January 2024
Reply from FatFace - BAKEWELL 2
Hello Frank
Thank you for your review.
I am so sorry to hear that the item was not suitable. Once a refund has been processed the bank advise to allow 3-5 working days for the amount to show back in accounts, it can be sooner than this depending on who you bank with.
EP
QUALITY
What sets Fatface apart from everyone else is the quality of the clothes, bought a lot over the years both offline and in store and you get the same excellent service and product everytime.
2 January 2024
Reply from FatFace - BAKEWELL 2
Hello David,
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Great quality product at a good price
Great quality product at a good price , A pleasant experience.
1 January 2024
Reply from FatFace - BAKEWELL 2
Hello Hilary
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely top
Easy to order and so much better to pick up at local store. The tops are super soft my godchildren will love them
24 November 2023
Reply from FatFace - BAKEWELL 2
Good afternoon, FatFace customer.
Thank you for your feedback regarding your recent online order.
We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Quality seems very good
Quality seems very good. Fit - not perfect, a bit tight but acceptable. They do look good, even my wife thinks so.
23 November 2023
Reply from FatFace - BAKEWELL 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Very friendly & efficient staff at…
Very friendly & efficient staff at Bakewell shop. Parcel came promptly
20 November 2023
Reply from FatFace - BAKEWELL 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Easy pick up and helpful over returns…
Easy pick up and helpful over returns and refunds
3 November 2023
Reply from FatFace - BAKEWELL 2
Hi John
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love the whole experience of shopping…
Love the whole experience of shopping in store staff were great the quality is spot on really pleased with my purchase my favorite shop to go to
6 November 2023
Unprompted review
Reply from FatFace - BAKEWELL 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent quality clothes as always
Excellent quality clothes as always. We'll made stylish and comfy.
25 October 2023
Reply from FatFace - BAKEWELL 2
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
I was so pleased with the customer…
I was so pleased with the customer service. I had to change my order because the jeans were too short but the exchange went smoothly.
16 October 2023
Reply from FatFace - BAKEWELL 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Lovely staff
Unfortunately the items I ordered didn't fit me and I had to return then BUT they were delivered speedily and on time and when I returned them to the Bakewell store the staff in there were so welcoming and friendly I had a look round and ended up buying some other things. Only thing I would slightly criticise is the lighting in the store which needs to be MUCH brighter but the staff are shining stars!
19 August 2023
Reply from FatFace - BAKEWELL 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Reply from FatFace - BAKEWELL 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Great jacket
Great jacket. Perfect fit. Looks awesome on. Great colour. Can wear with anything. A must for your wardrobe
6 August 2023
Reply from FatFace - BAKEWELL 2
Hello, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - KS
I went into the Bakewell store whilst…
I went into the Bakewell store whilst on holiday looking for a jacket , the staff were so lovely and helpful, truly felt well served.
Thankyou
6 July 2023
Unprompted review
Reply from FatFace - BAKEWELL 2
Thank you for leaving us this review about your store shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, SK
Very annoyed
Traveled to Bakewell today while on holiday from Northumberland, and popped in to Fatface to acquire boxers, which I had forgot to pack. While looking through the stock one of the attendants parked himself a couple of feet behind me. I'm a 54 old and wouldn't think I would flag as a potential shop lifter. The whole experience made me feel very unwelcome and then very angry. I've probably been shopping in Fatface longer than the assistant has been alive, not anymore.
27 June 2023
Unprompted review
Reply from FatFace - BAKEWELL 2
Hello Carl
Thank you for your review.
I am so sorry to hear of your recent experience in our Bakewell store. We train all of our crew to provide the best customer service to our customers, so this is very sad to hear that this is not the service you have received. I can confirm that this has been flagged with the appropriate department to look into further internally.
EP
Thanks to Kyle and Oliver
Thanks to Kyle and Oliver, helping to sort the socks out in Bakewell yesterday! Great service.
8 May 2023
Unprompted review
Reply from FatFace - BAKEWELL 2
Thank you for taking the time to leave us your review. We're happy to hear you are pleased with our service.
Have a lovely day!
Take care, SK
My favourite FatFace to shop in…
My favourite FatFace to shop in locally. Always has a wide range of stock, staff always make a fuss of my dog Mabel and the staff are always helpful, especially Oliver. Clothing is always made to a high standard.
1 May 2023
Unprompted review
Reply from FatFace - BAKEWELL 2
Hello Amy,
Thank you for your kind feedback. We are so pleased to hear that you both enjoy visiting our bakewell store. We look forward to seeing you again soon!
Take care - KS
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.