I recently bought a jacket and jumper in the sale from Bakewell Fatface, which is a lovely shop situated in the centre of town. I was pleased there were quite a few things in my size. The staff were f... See more
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Ordered 2 T-shirts and a skirt from Fatface. Arrived following day. All great quality. Skirt too big, husband returned in store. (I’m a wheelchair user and local store inaccessible). Prompt refund,... See more
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The staff at the Bakewell FatFace store are fantastic! I was struggling to find a cardigan or top layer to pair with a particular dress. The staff at this store really took the time to listen to what... See more
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Ordered jeans from bakewell to be emailed saying they didn't have delivery address so gave it then finally got package but they sent me slippers not jeans as ordered an even said on invoice ,still no... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
FatFace Matlock Street, DE45 1EE, Bakewell, Derbyshire, United Kingdom
- 01629 810089
4.6
Excellent
58 reviews
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Reply from FatFace - BAKEWELL 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Great long lasting fashion, always good customer service!
Up to date well made fashion. Good service and all stores always laid out well!
30 April 2026
Reply from FatFace - BAKEWELL 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Really friendly & helpful staff
18 May 2026
Reply from FatFace - BAKEWELL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Bakewell shop & online Spring items
I recently bought a jacket and jumper in the sale from Bakewell Fatface, which is a lovely shop situated in the centre of town. I was pleased there were quite a few things in my size. The staff were friendly & helpful. I am tall and was very happy with my Hazel longline jumper in green so a couple of weeks later I ordered another one in ivory and a Katie longline cardigan, both are perfect for changeable British Spring weather! Online ordering was quick & easy & I love both items. For tall people longline is a good fit!
21 May 2026
Reply from FatFace - BAKEWELL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fantastic staff at the bakewell fatface store
The staff at the Bakewell FatFace store are fantastic! I was struggling to find a cardigan or top layer to pair with a particular dress. The staff at this store really took the time to listen to what I needed and found a perfect red cardigan. Thank you!
13 May 2026
Unprompted review
Reply from FatFace - BAKEWELL 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Reply from FatFace - BAKEWELL 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Excellent customer service service and…
Excellent customer service service and pleasant obliging staff
27 April 2026
Reply from FatFace - BAKEWELL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent staff in Bakewell.
The staff in the Bakewell were very friendly and helpful and gave me good advice on the size to order. They did not have the item in store so I ordered it online. When it arrived it was perfect.
9 April 2026
Reply from FatFace - BAKEWELL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
This was for a gift for someone
This was for a gift for someone . Due to arrive Thursday 5 December . Delayed so was unable to give it to them . Very disappointed
10 December 2025
Reply from FatFace - BAKEWELL 2
Hi Stephen,
Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. We trust that you have contacted us already, but if not, please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Great delivery and collection experience
Goods delivered to store on time. Notified immediately of delivery. Staff in store were very helpful and friendly with returned item and refund was processed on the spot
19 October 2025
Reply from FatFace - BAKEWELL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
After struggling to resolve a problem…
After struggling to resolve a problem that I had with a product online. I popped into the bakewell shop to see if they could help. All the staff were exceptionally lovely and Charlotte went above and beyond to help me sort things out. I’d come back to this store again just for the service
11 June 2025
Unprompted review
Reply from FatFace - BAKEWELL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great quality as always
Ordered 2 T-shirts and a skirt from Fatface. Arrived following day. All great quality. Skirt too big, husband returned in store. (I’m a wheelchair user and local store inaccessible). Prompt refund, and smaller skirt arrived following day after ordering, (none in store), perfect fit 😁.
14 May 2025
Reply from FatFace - BAKEWELL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fabulous company
Fabulous company, the clothes are always a good fit, well made and last for years. Well done again!
13 April 2025
Unprompted review
Reply from FatFace - BAKEWELL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Wonderful new season stock
Went into the Bakewell store and thought the new stock was amazing. Bought a jumper, skirt, sweatshirt and small bag. Loved the sweatshirt so much I bought another colour online!!
5 February 2025
Reply from FatFace - BAKEWELL 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent quality
Excellent quality, always good fit. Customer service is fantastic at our Bakewell branch. Shop here alot.
8 December 2024
Reply from FatFace - BAKEWELL 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fatface always top quality and prompt…
Fatface always top quality and prompt despatch
30 November 2024
Reply from FatFace - BAKEWELL 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Delivery period is not accurate
I ordered boots following the information that they would be delivered the next day so I could collect them quickly.
They were ordered on the 13th Nov
I expected that I could collect them on the 14th Nov
However, on the 18th Nov I had an email informing me that there was a delay in collecting the boots.
We had already planned to be in Bakewell, where the boots were sent, on the 18th Nov to collect. So we had a wasted journey. We could not change this plan for other reasons.
Eventually, on the 23rd Nov I had notification that the boots had arrived at the Bakewell shop.
So the earliest I could collect was today, the 26th Nov.
The boots are good. My wife is very pleased with them.
However, you are advertising next day collection. This is clearly not true as the delay is 10 days, hardly next day.
Please change your advertising to be a true reflection of your service.
As a family we use Fatface a lot. We expected better.
26 November 2024
Reply from FatFace - BAKEWELL 2
Hello Simon
Thank you for taking the time to leave your review and for providing your comments.
We really appreciate your feedback, and this is really important to us. Please be assured this will be passed to relative departments for their attention.
Thank you, LE
A great brand.
I was apprehensive when I learnt that Next had acquired (or so I was lead to believe Fat Face. So far no deterioration in the quality and style of clothing. The online line service is great and staff in my local shop are really super.
9 November 2024
Reply from FatFace - BAKEWELL 2
Hello Sue
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - BAKEWELL 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great customer service
21 March 2024
Reply from FatFace - BAKEWELL 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
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