I didn’t think twice when I purchased this bag, because I wanted it for my collection. But after receiving I realized (or forgot) that this bag is so big, it could fit a saddle and boots in it! Thanks... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was really impressed with the quality of bag I received. I felt like the photos were great, and I felt like it was a more than fair price set for the item. It was 0 hassle, I’ve ordered from other c... See more
Company replied
Fashionphile is my go to for luxury resale! The site is so easy to use and I love that I can filter for exactly what I am in search of and set up alerts if something I want is out of stock. Their cu... See more
I received my order relatively quickly and was very pleased with the experience. I appreciated the included nail file, and the item arrived in great condition. Unlike many secondhand products, it did... See more
Company replied
Company details
About FASHIONPHILE
Written by the company
100% authentic guaranteed. The leader in pre- owned ultra-luxury accessories. 
Why Shop & Sell with FASHIONPHILE?
We’ve got your favorite designers.
Contact info
6359 Paseo Del Lago , 92011, Carlsbad, United States
- 844.619.8902
- info@fashionphile.com
- fashionphile.com
4.5
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 48% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
LOVE LOVE LOVE FASHIONPHILE
Probably the best shopping experiences ever I love the customer service LAURA HOMAN is incredible and always make my shopping experience a luxury experience kind educated and helpful she is the best VIP client agent . Every pieces even the vintage ones are sent in amazing condition and I’m always happy and excited to shop there
1 July 2026
Unprompted review
Reply from FASHIONPHILE
We’re delighted to hear that our VIP client service continues to make your shopping experience feel personal, polished, and distinctly luxurious. Laura's knowledge, kindness, and thoughtful service reflect the level of care we aim to provide.
It’s also wonderful to know that each piece, including your vintage finds, has arrived in beautiful condition. Thank you for your continued enthusiasm and trust in FASHIONPHILE. We look forward to making your next discovery just as memorable.
So satisfied!
Great variety of luxury items and a winner every time!
My recent purchase was exactly as described and shipped carefully and quickly.
Thank you FASHIONPHILE
10 July 2026
Unprompted review
Reply from FASHIONPHILE
We’re pleased to know you continue to enjoy the variety of luxury pieces available at FASHIONPHILE. It’s especially rewarding to hear that your latest purchase arrived exactly as described, carefully packaged, and right on time.
Thank you for your continued support. We look forward to being part of your next luxury find.
This company as much business as it…
This company as much business as it seems to do doesn’t have live help. I needed help with a purchase and no chat and couldn’t get through via phone.
7 July 2026
Unprompted review
Reply from FASHIONPHILE
Denise,
We’re sorry to hear you were unable to connect with our team when assistance was needed. Accessible, responsive service is an important part of the FASHIONPHILE experience, and we understand how frustrating it can be to feel unsupported during a purchase.
We would be happy to review your questions or concerns directly. Please contact us at info@fashionphile.com with the subject line “Review Response Follow-Up,” and a member of our team will assist further.
Smooth buying process
Everything was great. Fast shipping. Only one issue, my bag that should’ve had keys did not come with the keys and it was not in the notes that the keys were not available
1 July 2026
Unprompted review
Reply from FASHIONPHILE
Ashley,
We’re pleased to hear the overall experience and shipping met expectations. We’re sorry, however, that the keys were not included and that this was not clearly reflected in the item details.
We would appreciate the opportunity to review the order and confirm the listing information. Please contact us at info@fashionphile.com with the subject line “Review Response Follow-Up,” and our team will be happy to look into this further.
Fabulous as always!
This is my 3rd purcase. I am absolutely thrilled and all were in exceptional condition, with immediate shipping. The packaging is fabulous!
3 July 2026
Unprompted review
Reply from FASHIONPHILE
Barbara,
We’re pleased to know your third purchase reflected the same level of quality and care as the ones before it. Exceptional condition, prompt shipping, and thoughtful packaging are all part of the experience we aim to deliver.
Thank you for continuing to choose FASHIONPHILE. We look forward to welcoming you back for your next luxury find.
Excellent customer service
Excellent customer service. I spoke with a representative and chatted. Both forms of communication were outstanding. The purchasing process was fast and easy. Delivery was as noted.
17 June 2026
Unprompted review
Reply from FASHIONPHILE
Phoenix,
We’re delighted to hear that both your phone and chat experiences reflected the level of care our Concierge Team is dedicated to providing.
Thank you for choosing FASHIONPHILE. We’re pleased your purchase arrived as expected and look forward to assisting you again.
Great company I purchase a Louie…
Great company I purchase a Louie Vuitton 60 duffle bag and it was brand new. Even though the pictures showed a small stain inside when I got it the stain was hardly visible. So don’t be scared of the pictures the camera makes things look bigger than they really are in my opinion. I’m so happy with our bag came with a certificate of authenticy and a dust bag. I will continue to buy more stuff from them for my wife’s bday and anniversary. I saved $2,200 not buying from Louie Vuitton directly. And I just came back from France and the prices there sky high like in USA Louie Vuitton. Please don’t hesitate to buy with fashionphile they only carry the best purchased products out there. owner in Florida.
9 July 2026
Unprompted review
Reply from FASHIONPHILE
Luis,
We’re delighted to hear your Louis Vuitton duffle arrived in even better condition than expected. Our photography and cleaning teams work closely together to create a transparent shopping experience while ensuring each piece is thoughtfully prepared before it reaches its new home.
Knowing you found a coveted luxury piece at a great price makes this experience especially meaningful. We’re grateful you chose FASHIONPHILE and look forward to being part of many more luxury finds for your loved ones.
Excellent overall experience
Excellent overall experience. The purse is beautiful and at a fair price. The shipping was fast and the customer service was exceptional.
1 July 2026
Unprompted review
Reply from FASHIONPHILE
Scott,
We’re thrilled to hear you had an excellent experience and that your purse arrived quickly and was even more beautiful in person. Exceptional service is at the heart of the FASHIONPHILE experience, and we’re delighted our team made your purchase feel seamless from start to finish.
Thank you for choosing FASHIONPHILE. We look forward to helping you find your next luxury piece!
Takes Forever
The shipping is slow. They create a label so you think that the item shipped but UPS doesn't receive it for at least two days later. Also, if you need to return something, it takes forever to get a refund. If it's a piece of jewelry, by the time they get around to re-authenticating it and refunding your money - you can be waiting 2 weeks (if you're lucky) from the day they receive it from UPS. This customer service needs improvement. The wait times are unacceptable.
29 June 2026
Unprompted review
Reply from FASHIONPHILE
Renee,
Thank you for sharing your feedback. We’re sorry to hear the shipping and refund timelines did not meet your expectations. While packages may be picked up from our facility before the first UPS scan appears, we understand how delayed tracking updates can create uncertainty.
Once a return is received, each item goes through a quality control review to confirm there is no new wear, all FASHIONPHILE tags remain attached, and any included accessories are returned. This step is especially important for fine jewelry, as it helps ensure each piece is properly reviewed before the refund is issued. We recognize this process can take additional time, and we appreciate your patience.
This is not the level of service we aim to provide, and we will be sure to share your feedback with our Concierge Team as we continue working to improve the client experience.
the bag was great, however..
the bag was great but i had to follow up with the store multiple times to see if they had shipped my order.. it was marked as shipped but only the label was created and was held at the store for 3 days before actually dropping it off at ups. for promised 2 day shipping i feel like this was a bit misleading from a customer standpoint. other than this the bag was in the expected condition with no complains.
6 July 2026
Unprompted review
Reply from FASHIONPHILE
Alecs,
Thank you for sharing your experience. We’re glad to hear the bag arrived in the expected condition, but we’re sorry the shipping did not move within the expected window. When expedited shipping is paid for, we understand there is an expectation that the order will move and arrive within that time frame.
We would appreciate the opportunity to review this further. Please reach out to us at info@fashionphile.com with your order details and the subject line “Review Response Follow Up” so our team can look into what happened and assist from there.
Very trustable experience
Very trustable experience. Fast delivery and great purchase.
24 June 2026
Unprompted review
FASHIONPHILE always perfect thank you!
FASHIONPHILE always perfect thank you!
6 July 2026
Unprompted review
Reply from FASHIONPHILE
Monica,
Thank you for your kind words. We’re delighted to know FASHIONPHILE continues to meet your expectations with each experience. It is our pleasure to provide a trusted destination for luxury pieces, and we’re grateful for clients like you.
It is always a great experience with…
It is always a great experience with Fashionphile. They have amazing, high quality items that become keepsakes.
1 July 2026
Unprompted review
Reply from FASHIONPHILE
Gail,
Thank you for such positive feedback! We’re glad to hear you continue to have great experiences with FASHIONPHILE. It means so much that you love our selection of luxury pieces and have been pleased with their condition.
We truly appreciate your continued support and hope each piece remains a special part of your collection for years to come.
Wrong item was sent
Wrong item was sent. Listing pics and written description doesn’t match. Still thinking of returning.
26 June 2026
Unprompted review
Reply from FASHIONPHILE
Thank you for bringing this to our attention. We’re sorry to hear that the item received did not match the listing photos and description. This is not the experience we want for our clients, and we would appreciate the opportunity to review what happened and help resolve this for you.
Please reach out to us at info@fashionphile.com with the subject line "Review Response Follow Up" and include your order details so our team can look into this further and assist with next steps.
Slow shipping
A little stressful because shipping was slower than expected. Expected delivery date was Thursday, spent all day at home waiting for the bag and it didn’t come. Next day I was leaving on a trip and had to frantically call and argue and beg UPS to deliver the bag before I had to leave to the airport. It all worked out but was extremely stressful and upsetting and it’s the main thing that prevents me from getting bags more often from Fashionphile - is the super slow shipping. Luxury bags should be shipped overnight. This took over a week from order placement.
25 June 2026
Unprompted review
Reply from FASHIONPHILE
Larisa,
Thank you for your thoughtful feedback and for still taking the time to leave us 4 stars despite the slower shipping experience. We’re sorry to hear the delivery timing caused added frustration, especially ahead of your trip.
While some carrier timelines can be outside of our direct control once an order is in transit, we understand how important reliable delivery is, especially for luxury purchases. We appreciate you sharing this with us and will be sure to pass your feedback along to the appropriate team for review.
We’re glad everything worked out in the end, and we hope to provide a smoother experience should you choose to shop with FASHIONPHILE again.
Amazing products & service
I have been very happy with my purchases along with the quick delivery and clear communication throughout the process. All items have arrived exactly as shown online and are in near perfect condition! The flexible return policy is key also! I will be a repeat shopper.
6 July 2026
Unprompted review
Reply from FASHIONPHILE
Thank you for the wonderful review! We’re so glad to hear you’ve had consistently positive experiences with your purchases, from quick delivery and clear communication to items arriving exactly as shown online.
We truly appreciate your continued support and are happy our return policy adds extra confidence when shopping with us. We look forward to welcoming you back to FASHIONPHILE again soon!
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