Farro Reviews 

1,942
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 359 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how remarkably easy it is to navigate the platform to order online and consistently praise the fresh, delicious meals. People also appreciate the prompt, reliable delivery services and the careful packaging that successfully keeps delicate items cold and secure. However, some people mentioned receiving missing items in their grocery orders or discovering that specific products were out of stock without any prior notice. Others also experienced occasional delivery delays, poor communication regarding tracking information, or frustrating issues with incorrect packages being dropped off at their doors.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the fresh produce, delicious... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting promptness, efficient... See more

Order

Consumers find ordering to be a positive experience, frequently highlighting the straightforward website,... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the fresh, delicious... See more

Service

Customers consistently note positive experiences with service, highlighting easy online ordering, friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An extensive range of delicious pre-prepared meals and quality fresh produce. I arranged a care pakage from Australia to be delivered for my elderly father in NZ. Everything was delivered next day, pa... See more

Company replied

Rated 5 out of 5 stars

Availability of vegetarian friendly pastry and timely delivery. I had been to four local super markets (these had beef fat or traces of crustaceans options which weren't for me). The delivery was a bi... See more

Company replied

Rated 5 out of 5 stars

I just wanted to say a huge thank you! We were ordering a care package for a colleague on Waiheke Island and hit a slight hiccup with the order. Your team sorted everything out so quickly and went a... See more

Company replied

Rated 5 out of 5 stars

Very quick response when I mucked up date for delivery to Wellington. Easy to deal with for Gift cards of various amounts and types. Love the shop when in Auckland hence ordering from Farro. Feel it w... See more

Company replied


Company details

  1. #2 of 2 best companies in Gourmet Grocery Store
  2. #1 of 1 best companies in Fresh Food Market
  3. #2 of 2 best companies in Grocery Delivery Service
  4. #2 of 3 best companies in Online Food Ordering Service

Written by the company

Farro has a fast, friendly and efficient online ordering service to bring your favourite Farro items to straight to your door. We offer same-day delivery with your orders picked, packed, and delivered by our personal shoppers, with a smile.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(1,942)

359 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Navigating your website was easy

Navigating your website was easy. Good choice of meals. The whole process of going through the selection of the meals and the checkout was easy. Delivery was on time. So well done!

7 September 2026
Farro logo

Reply from Farro

Thank you for your review. We are so pleased you enjoyed your Farro online experience and look forward to seeing you online again soon!

Rated 2 out of 5 stars

I was not informed of the out of stock…

I was not informed of the out of stock item at the time of ordering. I would have delayed my order
The stock was available at certain quite close Farros but no attempt was made to get it on the way. I ordered the Gemmanze st humus from Farrosbecause I was incapacitated I cold not get it myself. It was very disappointing.

6 September 2026
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Reply from Farro

We’re sorry for the disappointment, particularly as you were relying on our delivery service. We appreciate your feedback around communicating unavailable items and will share this with our Online team.

Rated 5 out of 5 stars

Your Support is excellent thank you

I order meals for my family who are under a lot of stress with a very sick grandchild and it is something I can do to help.Your response has been very reliable and the meals are delicious. Thank you

2 September 2026
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Reply from Farro

Thank you Patricia - we are pleased that we can help you help your family!

Rated 5 out of 5 stars

Great quality and quick delivery

Easy to order wide selection of quality food and drinks, everything well packed and quick delivery. Highly recommend for last minute get togethers

3 September 2026
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Reply from Farro

Thank you Kate!

Rated 5 out of 5 stars

Totally happy with my first online…

Totally happy with my first online order, everything was top notch, from ease of ordering, communication regarding despatch/courier, quality of packaging and finally a generous and really delish meal!

2 September 2026
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Reply from Farro

Thank you Steven,

We're pleased you had such a good experience!

Rated 2 out of 5 stars

Missing item in pack

I ordered a family pack that was supposed to include, a pie, a macaroni, orange juice and a breadstick. I was sending as a gift to my family members who are dealing with illness. The breadstick was not included as advertised.

1 September 2026
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Reply from Farro

Thank you for your review. we are so sorry you did not receive the breadstick. Thank you very much for bringing this to our attention, our online team are looking into what has happened. We have sent you an email regarding this.

Rated 5 out of 5 stars

Bought meals for my mum who broke her…

Bought meals for my mum who broke her foot and is on crutches so can’t cook very well. She is loving every meal so far! Super tasty and such big single portions she’s able to have them for lunch and dinner! Thanks Farro!

30 August 2026
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Reply from Farro

Thanks for your review! we are so glad your mum is enjoying the meals.

Rated 5 out of 5 stars

fast service

Good service and fast delivery and good products .

26 August 2026
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Reply from Farro

Thank you for your review!

Rated 5 out of 5 stars

Excellent choice!

You can always be sure to receive order in time! Every step is very well documented .Products are of highest quality and choice is galore. Thank you

27 August 2026
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Reply from Farro

Thank you for your kind review!

Rated 2 out of 5 stars

I used to buy the ready made meals but…

I used to buy the ready made meals but they are now so ridiculously expensive . The last fish pie I bought had uncooked carrots in . Not good at all

27 August 2026
Unprompted review
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Reply from Farro

Thank you for your review. We are sorry to hear about the poor quality of the fish pie you purchased. Please email us at hello@farro.co.nz so we can address this matter.

Rated 5 out of 5 stars

5 star ⭐️ awesome

5 star ⭐️ awesome

19 August 2026
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Reply from Farro

Thank you so much for your review! We are so pleased you enjoyed your Farro online experience.

Rated 1 out of 5 stars

Smoked Fish Pie hype.

*** Update: Farro have responded immediately to my review and successfully restored our confidence. Thank you Alexis @ Farro.***If you want a pie comprised of mashed potato with fish flavoring added for $30+ then this is for you. Sadly it fails dismally to live up to the product description on the pack. A major disappointment to this seafood lover. Will never purchase again.

27 August 2026
Unprompted review
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Reply from Farro

***Updated reply: Thank you for taking the time to edit your review, we appreciate you giving us the opportunity to resolve this for you and for bringing it to our attention. We look forward to seeing you in Farro again soon. *** - Thank you so much for your review. We are so sorry you were disappointed with your fish pie. We would love to make this right for you, please can you contact us on 09 360 0499 or hello@farro.co.nz. We look forward to hearing from you.

Rated 2 out of 5 stars

My first experience ordering online…

My first experience ordering online delivery and 3 things didn’t turn up even though I was charged. And 1 thing dropped off the list somehow.
However Customer Service has said they will refund me and follow up with store.

26 August 2026
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Reply from Farro

Thank you for your review. We are pleased that Customer Service is sorting this out for you.

Rated 5 out of 5 stars

My online shopping experience at Farro…

My online shopping experience at Farro was very positive. They offer a great selection of food and beverages. The delivery app was awesome, it shows the delivery progress in real time.

23 August 2026
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Reply from Farro

Thanks for the great review!

Rated 2 out of 5 stars

Delivery disappointment

Food no doubt delicious but package ordered for delivery on Monday didn’t arrive and I had to stuff about sorting it out. No tracking info was
sent to me as it usually is until I phoned up the next morning. Package arrived the next morning after my phone call in good order & cond but the intended Dinner couldn’t happen🙁

22 August 2026
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Reply from Farro

We're very sorry for the courier delay and completely understand the disappointment. We're pleased it arrived safely the following morning, and as your delivery fee has already been refunded, we're glad we were able to resolve this for you.

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