Farmers Equipment Reviews 

228
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

The service was brilliant. I sent a question via chat, about a product I was in the process of buying, and I had not only an answer but also a lead time before I finished checking out.

Rated 5 out of 5 stars

Easy ordering, item was £50 cheaper than anywhere else, quick dispatch, delivered by Palletline (Gregory Distribution) within 3 days. Great service, could do with tracking so we could follow updates... See more

Rated 1 out of 5 stars

Concrete equipment ordered, gave 3-5 day delivery, rang in to chase up to be told sent directly from manufacturer. Told would be early following week, still dint turn up. Apparently lost in transit, a... See more

Company replied

Rated 5 out of 5 stars

Bought a stihl handheld mini chainsaw/pruner which was speedily delivered. While slightly heavier than expected for long periods of use it cuts beautifully and easily chopped up a large fallen branch.... See more

Company details

  1. Garden Center

Information provided by various external sources

Online retailer of farming, gardening, construction and camping equipment.


Contact info

4.1

Great

TrustScore 4 out of 5

228 reviews

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No recent history of asking for reviews

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4.1

All reviews

(228)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great experience

A great welcome on the phone and then followed by a smooth and professional service! I got what I wanted and paid a good price for it!! Very well done. Thank you.

1 April 2021
Unprompted review
Rated 1 out of 5 stars

Very inefficient firm.

This firm seems very inefficient. I sent an order for a drill press, which they acknowledged and took my payment.
It was advertised as being in stock. Next day they emailed me to say they had finished processing my order.
When it didn't arrive I emailed them, then they told me it was out of stock --- they hadn't told me that before.
I then cancelled the order and asked for a refund, which they said they would sort out.
It is now over a month later and I'm still waiting for the refund.
I would think carefully before ordering anything from this firm.

18 March 2021
Unprompted review
Farmers Equipment logo

Reply from Farmers Equipment

Hello Alan,

I am very sorry for the negative experience you have had shopping with ourselves.

I have looked into this order and can see the order was for an item that is sent direct from our supplier. Unfortunately in this case the supplier did not make us aware of the stock issue when the order was placed, and we only found out when we chased them up on your behalf. We are working with this supplier at the moment to ensure this does not happen in the future.

I also apologise that the refund has not yet been received. I have chased our accounts team on this today, and they have now assured me this now been issued. Due to members of staff working from home, there have been some communication issues between departments, and for this I can only apologise. It is not right that you have had to wait this long for your refund.

If there is anything else we can do to help you, please do not hesitate to contact us.

Karl Barwick
Farmers Equipment Manager

Rated 5 out of 5 stars

Contacted them to get some technical…

Contacted them to get some technical details about the product before buying - answers came back fast with advice that displayed good product knowledge (unlike other sellers who point you to the manufacturer’s FAQ pages - that you have already checked). Would highly recommend them

17 March 2021
Unprompted review
Rated 5 out of 5 stars

Great selection of products on website

Bought a stihl handheld mini chainsaw/pruner which was speedily delivered. While slightly heavier than expected for long periods of use it cuts beautifully and easily chopped up a large fallen branch. Overall happy with the product as it's much safer and quieter than a full size chainsaw.

10 March 2021
Unprompted review
Rated 5 out of 5 stars

My husband ordered my beautiful little…

My husband ordered my beautiful little hand held chainsaw for me it was speedily delivered and I have enjoyed using it, it is just perfect and exactly what I need, it is light and easy to handle and cuts quite thick branches.

8 March 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. I was kept fully informed of the status of my order from the minute I placed it. Would certainly do business with them again.

5 March 2021
Unprompted review
Rated 5 out of 5 stars

Xmas present

Excellent service with regular emails updating me of my order! The product was pruning sheets for my husband and he is thrilled with it thank you! I would definitely use the company Farmers equipment again!

5 March 2021
Unprompted review
Rated 5 out of 5 stars

Exceptional

Great on price..(nice if you price matched other items as found some item a little cheaper elsewere)....speedy delivery, well packaged and great communication. Would deal with again!

19 February 2021
Unprompted review
Rated 5 out of 5 stars

Knowledgeable customer service

Fast delivery, best value I could find and knowledgeable customer service on the phone.
Was able to tell me when stock would be available despite very little stock being available elsewhere.

2 February 2021
Unprompted review
Rated 2 out of 5 stars

Slow Deliver no communication, poor customer service…

Ordered on line and product shown as in stock.
Took 2 weeks to deliver
When chased said they were waiting for stock
No communication to customer during 2 weeks, unless I rang.
Customer service needs a lot of work, would only order again if I had time to wait

29 January 2021
Unprompted review
Farmers Equipment logo

Reply from Farmers Equipment

Hello Mr Willis,

Thank you for your review, I am sorry to hear you are not happy with the service received from ourselves.

I have had a look on our system and can see your order was not dispatched in the time frame we would usually have expected. This was down to the order being placed during our Christmas shutdown, where more stock of that item ended up being sold than we had on the shelf. I can see that it took longer than expected for the stock to arrive from the supplier, causing a lack of communication from ourselves.

I do apologise for this, as it is not up to our normal standards of delivery timescales and communication. We are looking into our internal processes, to see how we can make sure this does not happen again in the future, and how we can keep our customers more up to date with the status of their orders.

We would like the opportunity to make up for the service you have had from us on this occasion. Should you need to order anything in future, please get in touch with myself and I will look at what I can offer to apologise for this occasion.

Karl Barwick
Websales Manager

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