Farewill Reviews 20,310

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,577 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease and straightforwardness of the process, especially when creating a will. Many found the website user-friendly and appreciated the helpful advice and clear communication from the staff, making the experience stress-free and efficient. However, some people were dissatisfied with the probate services, describing them as a "nightmare" and noting issues with incorrect details and delays. A few other people also felt that requests for personal assistance were ignored, and some mentioned a lack of support for specific needs like dyslexia.

What people talk about most

User experience

Customers had positive experiences with user experience. Many reviewers found the process very easy to... See more

Service

Reviewers mention positive feedback about service. Many customers found the will preparation service to be... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Website

Users describe positive interactions with the website. Many customers found the website very easy to use and... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers report that the service was very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy process open & clear. Much preferable to the solicitor route I used 20 odd years ago. It`s not imperative that you include the particular animal charity in your will, and there is no hidden... See more

Rated 5 out of 5 stars

Needed a new will after losing my wife. A close friend recommended Farewill. The process is really straight forward and the price very good indeed. Checked within 2-3 days and printed off self. All... See more

Company replied

Rated 5 out of 5 stars

Farewill made writing my Will really simple and straightforward. Excellent service. I signed up for the £10 per year service which will allow me to make unlimited changes to it. I liked that a spec... See more

Rated 5 out of 5 stars

Easy to complete, prompt advice on changes needed . Prompt review. So easy just to print off/sign/witness. So much easier than going to a solicitor if you know exactly what you want. I did only need a... See more


Company details

  1. Legal Services & Government

About Farewill

Information provided by various external sources

In partnership with

Macmillan Cancer Support

At Farewill we make simple, affordable, professional wills online.

Proudly rated #1 in the UK, we help you through a jargon-free step-by-step process to complete your legally binding will online, without the expense or complication of seeing a solicitor in person.

  • Complete your will online in as little as 30 minutes.
  • Access to live expert support for any questions you have 7 days a week for FREE.
  • Every will proofread and approved by a will specialist.
  • Update your will at any time for only £10/year (first 12 months free).

Contact info

4.9

Excellent

TrustScore 5 out of 5

20K reviews

5-star
4-star
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1-star

Replied to 89% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Everything was easy to do

Everything was easy to do. If I was unsure of anything I would ring up and ask, every time I rang the team where very helpful and explained everything and very friendly.

20 April 2026
Rated 5 out of 5 stars

Such an easy Company to deal with

Such an easy Company to deal with: they do exactly what they promise to do, and when they say they will do it. Only slight drawback is that I won't be here to write my final review to clarify whether their will writing service is watertight!!

21 April 2026
Farewill logo

Reply from Farewill

Hi Andy, I’m Thomas.

Thank you so much for your brilliant review. I’m really glad to hear you found us easy to deal with and that everything happened when we said it would. That reliability is something we work very hard on, so it’s lovely to hear it came across.

Your final line definitely gave us a smile. Just make sure the will is properly signed and witnessed so it’s legally valid and binding. If you ever have any doubts or would like us to clarify anything at all, you can contact us on 020 8050 2686 or hello@farewill.com and we’ll be very happy to help.

Thanks again for taking the time to leave such a kind review.

Best wishes,
Thomas

Rated 5 out of 5 stars

I am very happy with the way my will is…

I am very happy with the way my will is being handled and how quick they respond to my changes and how they keep me updated of things and they are happy to help nothing is to much trouble for them I would recommend to other people.

23 April 2026
Rated 5 out of 5 stars

Free and easy to use

Free and easy to use. Step by step form easy to complete. Everything checked by professional people. Parts highlighted & re emailed to you if you have filled out parts wrong or want to amend it, & explaining why. Different types of will variations. Fantastic professional company. Would recommend 100%. Very satisfied customer.

12 April 2026
Rated 4 out of 5 stars
Farewill logo

Reply from Farewill

Hi Lynn, I’m Thomas.

Thank you for taking the time to leave a review. I’m really glad to hear you were happy with the prompt response times while completing your will. We know keeping things moving quickly can make a big difference.

If there’s anything we could have done to make the experience feel even better for you, I’d really welcome your thoughts. Please don't hesitate in contacting us on 020 8050 2686 or emailing hello@farewill.com.

Best wishes,
Thomas

Rated 5 out of 5 stars

Easy to complete

Easy to complete, prompt advice on changes needed . Prompt review. So easy just to print off/sign/witness. So much easier than going to a solicitor if you know exactly what you want. I did only need a simple will, no family complications.

14 April 2026

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