Once I finally actually spoke to a person, Kristi (not sure of spelling) was amazing!! She very clearly outlined what was needed, sent emails as stated to submit documents, and went to bat for me on... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I was unable to participate in the Good Life Halfsy in Lincoln. I have completed this race before, and my experience was absolutely amazing. This time was more rough due to policies they have in place... See more
Company replied
I submitted a refund request due to a snow storm which prevented me and a friend to attend the Nutcracker. I did need to provide additional documentation as proof of the snow storm but in the end I di... See more
Company replied
FanShield promised to have a decision about my request for a refund within three days and they responded in one. The estimated day for my paper check delivery was for 03/17/2026 and it arrived on... See more
Company replied
Company details
Written by the company
FanShield gives you the ability to buy tickets, registrations, and travel plans with confidence, knowing you have flexibility if you’re unable to attend due to illness, injury, severe weather, or many other reasons mentioned in your protection wording.
Written by the company
- ARE YOU UNHAPPY WITH YOUR FANSHIELD EXPERIENCE?
- We would love to speak with you. Before you post on Trustpilot or anywhere else, please reach out to us at help@fanshield.com. One of our experts will be happy to discuss your concerns to make sure we are doing all we can to take care of your needs under the spirit of our policy.
Contact info
Phoenix, United States
- help@fanshield.com
- fanshield.com
3.4
Average
1K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Buyer Beware of Fanshield’s Coverage
On the way to a concert at the Fox in Atlanta an accident involving a car fire shut down all lanes of traffic for hours. We were stuck between the last exit and the car fire for hours and missed the concert. Even though the policy says you are covered if you are directly or indirectly involved in an accident we were not covered because we used our own vehicle which was not one of the accident vehicles nor had a transportation company. The result would have been the same as some of those were stuck with us. Rather than look for ways to assist they look for ways to deny paying for insurance bought in good faith for unforeseen events. Don’t waste your money on Fanshield policies.
11 December 2025
Unprompted review
Reply from FanShield
Hello Richard,
We are sorry to hear that you are unhappy with your experience.
Our product is intended to provide refunds for emergency situations that prevent you from arriving to your event due to an unforeseen situation such as illness, injury, mechanical breakdown, and more. When managing requests, our priority is to keep the process as simple as possible but there are conditions listed within the protection wording that we are bound to comply with.
If any of the scenarios mentioned within your protection wording apply to your situation, we will be happy to have your request reopened. Please contact help@requestmyrefund.com for further assistance.
Kind Regards,
Refund Protection Support
Lightning Fast
I cannot believe how quickly this was resolved. I got the paperwork together, filled out the form, and received a full refund within minutes. I have never seen an insurance company that efficient. We had a complicated weather situation, but that wasn't an issue. My advice is just to keep your paperwork until the event is over, and have it ready to put in. And don't laugh too hard when the last of the 21 possible reasons for requesting a refund is that you attest to being dead!
23 December 2025
Unprompted review
Reply from FanShield
Hello Richard,
Thank you for providing your feedback regarding our product. We continuously strive to provide a seamless experience for our consumers and appreciate hearing about what we are doing right as well as where we have room to improve.
If you would like to provide additional feedback, please contact us at help@requestmyrefund.com as we would be happy to hear more about your experience.
Best Regards,
Refund Protection Support
too many companies involved..refunded…
too many companies involved..refunded to wroong acct.. was told there was no guarantee I would get refund..cs rep just kept repeating script over and over.. and couldnt understand most of conversation..protech..fanshield..smartwallet..teak..WHO AM I DEALING WITH
19 December 2025
Unprompted review
Reply from FanShield
Dear Courtney,
Thank you for providing this review. We appreciate the feedback and value you as a consumer. A member of our team will reach out directly through a private channel to address your concerns.
Kind Regards,
Refund Protection Support
Terrible System
Terrible System
This requires way too much personal information and data to process a simple refund. I would like all data removed and deleted as soon as my money is refunded. Not worth the peace of mind buying refund insurance when you remove that peace with your multiple hoops to jump through.
17 December 2025
Unprompted review
Reply from FanShield
Hello,
Thank you for bringing this to our attention, you and your experience matter to us. We would be happy to look into this and assist you with your concerns. For assistance, please reach out to our consumer experience team at help@requestmyrefund.com as we are not able to locate your protection or refund request details based on the information provided in your review.
Best Regards,
Refund Protection Support
Bummed I am missing my race, but it was easy to file the claim
I had an unexpected illness/injury occurred during my training cycle for my half marathon. I was disappointed that my doctor's medical opinion required me to miss this race. However, under going the process of filing the claim to obtain a refund was easy and not time consuming. There were super clear instructions explaining the steps I needed to go through and the supporting documentation I needed to provide.
16 December 2025
Unprompted review
Reply from FanShield
Hello Roz,
Thank you for providing your feedback regarding our product. We continuously strive to provide a seamless experience for our consumers and appreciate hearing about what we are doing right as well as where we have room to improve.
Best Regards,
Refund Protection Support
Very quick process time!
FanShield was so quick to process my claim and give me clear options for my refund.
16 December 2025
Unprompted review
Reply from FanShield
Hi Jessica,
Thank you for your review! We are excited to know our refund request process is working as it is intended to. We hope to provide you peace of mind with our conditional protection again in the future.
Cheers,
Refund Protection Support
Pretty easy to follow instructions for…
Pretty easy to follow instructions for cancellation. Thanks!
13 December 2025
Unprompted review
Reply from FanShield
Dear Lara,
Thank you for your review and choosing us. We're glad our team was able to help out during a difficult time and we look forward to protecting your events in the future.
Best Regards,
Refund Protection Support
This was a very smooth experience
This was a very smooth experience! We got sick and could not make our run that was planned and I received the approval and email for payment to be transferred the same day that I requested the refund! Now just waiting for It to hit my account in a few days. Very easy! Thank you!
12 December 2025
Unprompted review
Reply from FanShield
Hello Jessica,
Thank you for providing your feedback regarding our product. We continuously strive to provide a seamless experience for our consumers and appreciate hearing about what we are doing right as well as where we have room to improve.
If you would like to provide additional feedback, please contact us at help@requestmyrefund.com as we would be happy to hear more about your experience.
Best Regards,
Refund Protection Support
Requires too much personal information
Requires too much personal information. Limited payment options results in fees.
11 December 2025
Unprompted review
Reply from FanShield
Hello Chris,
Thank you for bringing this to our attention, you and your experience matter to us. For assistance, please reach out to our consumer experience team at help@requestmyrefund.com as we are not able to locate your protection or refund request details based on the information provided in your review.
Best Regards,
Refund Protection Support
Scammers
Do Not buy FanShield ticket insurance!! I wish I would have read reviews before purchasing. I wanted to surprise my husband and daughter for Christmas with tickets to Country Music Hall of Fame in Nashville. We live in Mississippi. Purchased the tickets with insurance. For personal reasons we can’t make the trip. FanSheild has denied my refund claim twice even with proper documentation. It’s a hassle and so frustrating. A scam!
11 December 2025
Unprompted review
Reply from FanShield
Hello Sandy,
We are sorry to hear that you are unhappy with your experience.
Our product is intended to provide refunds for emergency situations that prevent you from arriving to your event due to an unforeseen situation such as illness, injury, mechanical breakdown, and more. When managing requests, our priority is to keep the process as simple as possible but there are conditions listed within the protection wording that we are bound to comply with.
If any of the scenarios mentioned within your protection wording apply to your situation, we will be happy to have your request reopened. Please contact help@requestmyrefund.com for further assistance.
Kind Regards,
Refund Protection Support
Best customer service
I needed a refund with a last minute emergency and was surprised how quickly I received my refund!
7 December 2025
Unprompted review
Reply from FanShield
Hello Liz,
Thank you for providing your feedback regarding our product. We continuously strive to provide a seamless experience for our consumers and appreciate hearing about what we are doing right as well as where we have room to improve.
If you would like to provide additional feedback, please contact us at help@requestmyrefund.com as we would be happy to hear more about your experience.
Best Regards,
Refund Protection Support
Reply from FanShield
Dear Aaron,
Thank you for your review and choosing us. We're glad our team was able to help out during a difficult time and we look forward to protecting your events in the future.
Best Regards,
Refund Protection Support
I bought this insurance in good faith
I bought this insurance in good faith. I didn't intend to have to use it. Refused refund because I didn't request it 30 days in advance of the show. My sister was in a fatal car accident recently. Her memorial service is to be held on the same day of the show.
9 December 2025
Unprompted review
Reply from FanShield
Hello Jo,
Thank you for bringing this to our attention, you and your experience matter to us. We would be happy to look into this and assist you with your concerns. For assistance, please reach out to our consumer experience team at help@requestmyrefund.com as we are not able to locate your protection or refund request details based on the information provided in your review.
Best Regards,
Refund Protection Support
Reply from FanShield
Dear Rachel,
Thank you for your review and choosing us. We're glad our team was able to help out during a difficult time and we look forward to protecting your events in the future.
Best Regards,
Refund Protection Support
Poor system.
The only problem are the hoops I had to jump through to get the refund. I had to send an email of the hotel reservation, copies of our airline tickets, and proof our flight was cancelled. Are you kidding me??? It shouldn’t even matter why I cancelled, since I had paid $20 extra just for that reason!!! It left a bad taste in my mouth! Because that’s the company they use, I won’t be booking at that hotel again.
5 December 2025
Unprompted review
Reply from FanShield
Dear Carol,
Thank you for providing your feedback. Your experience with us holds significant value and we want to ensure your concerns are addressed immediately. One of our dedicated agents will be in contact through a private channel to discuss this further.
We sincerely appreciate your input.
Thank you,
Refund Protection Support
Reply from FanShield
Dear Mauren,
We appreciate you taking the time to share your thoughts with us. We're glad that you enjoyed your experience with our conditional protection and that we were able to protect you in a time of need.
We look forward to having your back with future events and if you need any additional assistance, please do not hesitate to contact us at help@requestmyrefund.com
Kind Regards,
Refund Protection Support
It was a cumbersome process with hidden…
It was a cumbersome process with hidden fees to get a refund.
4 December 2025
Unprompted review
Reply from FanShield
Dear Vikki,
We appreciate you taking the time to share your thoughts with us.
We continuously strive to provide a seamless experience for our consumers and appreciate hearing about what we are doing right as well as where we have room to improve and if you need any additional assistance, please do not hesitate to contact us at help@requestmyrefund.com
Kind Regards,
Refund Protection Support
No info provided upfront about documentation needed
There wasn't a way to find out what documentation was needed to submit in order to get my refund. This info should be readily available. It also wasn't clear that race protection only covers very specific instances and when it is promoted as an option by NYRR this isn't very clear.
2 December 2025
Unprompted review
Reply from FanShield
Hello,
We are sorry that our conditional refund protection did not meet your expectations. We appreciate you providing your feedback as we are continuously looking for ways to improve.
Our full scope of protection, including that proof of loss is necessary, is presented and agreed to at the time of purchase.
We are happy to discuss your request further to assist with processing. A member from our experience team will be in contact shortly.
Best,
Refund Protection Support
Very poor customer service and communication
Email given for assistance is invalid. I’ve received nothing regarding next step for my refund and it’s been over 24 hours.
1 December 2025
Unprompted review
Reply from FanShield
Dear Karl,
Your valuable experience and feedback are of utmost significance to us, and we want to emphasize that your concerns have been attentively noted. A dedicated member of our team will be in touch with you through a private channel. We sincerely appreciate your input.
Best Regards,
Refund Protection Support
So easy to file!
I was surprised how easy it was to file my claim, and how fast I received my money after it was processed! Definitely worth it to add the coverage for the “just incase” peace of mind.
25 November 2025
Unprompted review
Reply from FanShield
Hello Alycia,
Thank you for providing your feedback regarding our product. We continuously strive to provide a seamless experience for our consumers and appreciate hearing about what we are doing right as well as where we have room to improve.
If you would like to provide additional feedback, please contact us at help@requestmyrefund.com as we would be happy to hear more about your experience.
Best Regards,
Refund Protection Support
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