The agents quickly following up on customer concerns and actually doing what they say. I've 3 small parts missing in a couple of stages and they were quickly supplied to me as they promised.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am building the Nissan skyline. Thers has been a few issues missing throughout the hole process. Fanhome costumer service have been absolutely brilliant. Every issue was solved and I had the parts i... See more
Company replied
Just worked with a gentleman named Mario to get some replacement parts, 2 that were damaged and one that I lost, and he was great in getting all the info from me that he needed in order to make sure I... See more
Company replied
Had a small problem with one part of my Bat Mobile build, which was accidentally caused by myself. Tried to purchase a replacement on Ebay, with no success. Contacted Fanhome support, & am getting a c... See more
Company replied
Company details
Written by the company
WE EXIST TO MAKE FANDOM STORIES YOU LOVE, LAST FOREVER. From our high quality catalogue to our unrivalled range of popular and rare figures, all our products are original in-house designs you won't find anywhere else. Be inspired by our exclusive content.
Contact info
United Kingdom
- +44 20 3991 1199
- support@uk.fanhome.com
- fanhome.com
4.1
Great
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Fanhome have probably the best customer…
Fanhome have probably the best customer support teams I have dealt with.
22 June 2026
Unprompted review
Reply from Fanhome
Hi Jim,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
It was complicated to use
19 May 2026
Reply from Fanhome
Hi Eddie,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
Reply from Fanhome
Hi Shaniyha,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Staven,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Dean,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Can’t fault them
I’ve been using these products for years now. I’ve bought many things and every time I do I can’t fault them. Delivery is always perfect and I am always kept up to date. The models I have built are amazing. All the pieces are superb. If I’ve ever had a problem which has only been once I just called them and they dealt with it fast and efficiently so I highly recommend
17 June 2026
Reply from Fanhome
Hi kerry ann,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The perfect way to put together models…
The perfect way to put together models again..love models when I was a kid
16 June 2026
Reply from Fanhome
Hi Fabian,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Its awesome the site was easy to use
17 June 2026
Reply from Fanhome
Hi John,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Great Models
I’ve used fanhome for a few years now my last model was r2 d2 up to know my only gripe is once my payment is taken is can be a few weeks before my next pack is dispatched
17 June 2026
Reply from Fanhome
Hi Alf B,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Robert Giandonato,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Top Service
So far, I've been more than satisfied with Fanhome. The components are of good quality, and customer service promptly resolved an issue I had. I can recommend them with a clear conscience.
5 June 2026
Reply from Fanhome
Hallo Thomas,
Vielen Dank für Ihre fantastische Bewertung! Es freut uns sehr, dass Sie Ihr Abonnement/Ihren Kauf genießen. Ihre Unterstützung bedeutet uns viel, und wir freuen uns darauf, Ihnen weiterhin jeden Monat großartige Erlebnisse zu bieten!
Mit freundlichen Grüßen,
I already had the batmobile 1966 which…
I already had the batmobile 1966 which is great so i have now the john wick mustang on the go so i could not pass up the f1 ferrari.my only complaint is a lack of parts in some issues.i really hope you do rhe original 1973 eleanor from gone in 60 seconds the 1973 mustang mach one fastback.
16 June 2026
Reply from Fanhome
Hi customer,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
I like to build a surfer movies and…
I like to build a surfer movies and it's race cars it's fantastic
16 June 2026
Reply from Fanhome
Hi Jack,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
I receive my package every month and on…
I receive my package every month and on time, I haven't had any problems with the parts, whenever I need to call I get treated with respect and I get the results I need, the only one problem is that I get paid 4 weekly and Fanhome take payments monthly, which means that sometimes the money isn't in my account,
16 June 2026
Unprompted review
Reply from Fanhome
Hi Barry Whitlock,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi ronnie,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Excellent customer service when ever…
Excellent customer service when ever I’ve had a issue it’s always been sorted very quickly
16 June 2026
Unprompted review
Reply from Fanhome
Hi Wayne Allen,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
It was an easy experience to sign up
It was an easy experience to sign up. I've always wanted a 1/8 scale model and Fanhome is the place. All though the one model i wanted was out of stock still many great options to choose from.
12 June 2026
Reply from Fanhome
Hi John,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Great Company
Customer Service is great, fast response, The star trrek collections is great.
15 June 2026
Unprompted review
Reply from Fanhome
Hi Mac,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Great customer service about missing…
Great customer service about missing parts on my Toyota supra build, 2 emails and this missing parts are in the next shipment ready for me to continue my build
15 June 2026
Unprompted review
Reply from Fanhome
Hi Jordan Carey,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Customer service is simply the best.
Had a small problem with one part of my Bat Mobile build, which was accidentally caused by myself. Tried to purchase a replacement on Ebay, with no success. Contacted Fanhome support, & am getting a complete issue, free of charge. Everyone at Fanhome are so helpful, & sincere. Customer service is absolutely brilliant. Barona & Erjona are my favourites, though I know there are many more.
15 June 2026
Unprompted review
Reply from Fanhome
Hi Michael Wicks,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
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