The agents quickly following up on customer concerns and actually doing what they say. I've 3 small parts missing in a couple of stages and they were quickly supplied to me as they promised.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am building the Nissan skyline. Thers has been a few issues missing throughout the hole process. Fanhome costumer service have been absolutely brilliant. Every issue was solved and I had the parts i... See more
Company replied
Just worked with a gentleman named Mario to get some replacement parts, 2 that were damaged and one that I lost, and he was great in getting all the info from me that he needed in order to make sure I... See more
Company replied
Had a small problem with one part of my Bat Mobile build, which was accidentally caused by myself. Tried to purchase a replacement on Ebay, with no success. Contacted Fanhome support, & am getting a c... See more
Company replied
Company details
Written by the company
WE EXIST TO MAKE FANDOM STORIES YOU LOVE, LAST FOREVER. From our high quality catalogue to our unrivalled range of popular and rare figures, all our products are original in-house designs you won't find anywhere else. Be inspired by our exclusive content.
Contact info
United Kingdom
- +44 20 3991 1199
- support@uk.fanhome.com
- fanhome.com
4.1
Great
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Fanhome has a great selection of products
Fanhome has a great selection of products, I recently ordered the 1/6th scale of the 1989 Batmobile, waiting on my second shipment and decided to order the 1966 Batmobile to add to my collection, all around great service
3 July 2026
Reply from Fanhome
Hi Michael,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
It was very easy.
1 July 2026
Reply from Fanhome
Hi Christina,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Up to now everything is fine.
Up to now everything is fine.
Its only a start of my journey
30 June 2026
Reply from Fanhome
Hi Seb,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Easy site to use and the products are…
Easy site to use and the products are well worth the money
2 July 2026
Reply from Fanhome
Hi customer,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
At last!
Really wanted the Excelsior II model, finally got it, and the model looks great. Thanks Fanhome!
2 July 2026
Reply from Fanhome
Hi SOrme,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
I am quite happy with fanhome very…
I am quite happy with fanhome very helpful no problem at all always there to help
3 July 2026
Unprompted review
Reply from Fanhome
Hi Mk,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Not great
Very easy to sign up & when you have an issue they are quick to reply however that's pretty much where the positivity stops. When they respond to your problem especially around late deliveries they have no answers! The build schedule is unreliable, it took 3 months & 2 attempts to get a replacement damaged pack. My deliveries are currently 2 months late & they have no idea when they will get them to me. When you log in you can't just sign up to another build & the UI is clunky. I was hoping to start another build but they stopped selling it with no warning! Other brands that sell this kind of model email to warn you it will be ending soon which is much better than leaving a customer/potential customer unhappy at losing out. Not what you expect from a company that's been doing this for over 20 years (Fanhome is just De Agostini for the UK).
22 June 2026
Reply from Fanhome
Hi Kyle,
We are sorry for the inconvenience caused.
Please note that someone from our team will contact you shortly. We appreciate your understanding.
If you have any other questions, please let us know.
Kind regards,
Fanhome Team
Swift support from Anila!
Anila was very quick with their responses, and presented little to no challenges when resolving my issues with replacement parts.
I am still waiting on these parts to arrive, but accept this may take a couple of weeks.
Providing these arrive in a timely manor, I'm so far very pleased. :)
2 July 2026
Unprompted review
Reply from Fanhome
Hi Dan Ward,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Total Scam of a Company.
I would give Fanhome a -1,000,000 if it were possible. They lie about their products. They have no supply chain and cannot provide the items you order. They lie about changing their warehouse or whatever as the cause of the dealy, but simply do not ship anything so you will be stuck with a 1/3 completed project (R2D2 in my case). Total Scam. Avoid at All costs. Should be investigated for their practices.
2 July 2026
Unprompted review
Reply from Fanhome
Dear Tony,
Thank you for taking the time to share your thoughts; your feedback really helps us make things better for everyone.
Since we can’t identify your account from the details in your review, we kindly invite you to contact us via email: support@usa.fanhome.com
That way, we can look into your situation personally and make sure you get the support you need.
We’d love the chance to help and turn this experience around for you.
Warm regards,
Fanhome
It was very simple and straight forward.
28 June 2026
Reply from Fanhome
Hi Steven,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
It was so easy to sign up for the John…
It was so easy to sign up for the John Wick Mustang. Im so excited to get into this
27 June 2026
Reply from Fanhome
Hi Jace,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
It was easy and they answered the right…
It was easy and they answered the right questions can’t wait to start building
27 June 2026
Reply from Fanhome
Hi Amber,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Easy ordering and very quick delivery
Easy ordering and very quick delivery, no problems at all.
26 June 2026
Reply from Fanhome
Hi Martin Wayman,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
BUYERS BEWARE
BUYERS BEWARE. My wife ordered me to of the fanhome kits. The r2d2 build and the millennium falcon build. Both subscriptions were plagued by frequent back orders of steps. These back orders would take anywhere to 3 and 5 months to resolve, but the kept sending me subsequent steps that I couldn't do anything with until I received the steps that had been on back order. If you call in all you get is a generic response the items are out of stock and will be shipped when available. So I waited until all steps were delivered before completing my builds. I got to near the end of the falcon build and an incorrect part was sent, I called for replacement and of course it's on back order and it's been nearly 2 months and still no delivery. For my r2d2 build it is complete, but it doesn't work. I called in for technical support, and the customer service reps will give you a chat feature for WhatsApp or an emailfor you to send a message to. The chat is an ai bot that is no help. I had uploaded a video of what the r2d2 is doing and the customer service rep said they would forward it to the appropriate dept for review and they would email a solution. At this point that has been almost 2 weeks ago and still nothing. For the amount these builds cost they should have dedicated teams to quickly respond to issues but they do not.
1 June 2026
Unprompted review
Reply from Fanhome
Dear Jon,
Thank you for taking the time to share your thoughts, your feedback really helps us make things better for everyone.
Since we can’t identify your account from the details in your review, could you please contact us through the email: support@usa.fanhome.com
That way, we can look into your situation personally and make sure you get the support you need.
We’d love the chance to help and turn this experience around for you.
Warm regards,
Fanhome
All questions were answered quickly
All questions were answered quickly, the only problem was having to have a whole issue just for some glue but appart from that everything was answered very promptly and straight away.
30 June 2026
Unprompted review
Reply from Fanhome
Hi Shell Beardsmore,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
There speedyness of the service and the…
There speedyness of the service and the great quality of the product.
29 June 2026
Reply from Fanhome
Hi Dannyboy,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Star Trek ships subscription worked…
The Star Trek ships subscription worked wonderfully. The products are top notch, the timing of the shipments is impeccable, and the customer service when needed is professional, timely, and courteous.
29 June 2026
Unprompted review
Reply from Fanhome
Hi Ed Gerdow,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Great customer service!
It can be challenging to keep up with multiple subscriptions...But Fanhome customer service helps you along the journey. Great product too!
29 June 2026
Unprompted review
Reply from Fanhome
Hi Mike O,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Signing up was a breeze
Signing up was a breeze. So far communication is great and my first package has been processed.
Definitely A+ service so far.
25 June 2026
Reply from Fanhome
Hi John,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi William,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
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