Great item that I ordered (signed 8x10 portrait) but they semi-folded it in a box instead of flat packing which left a permanent fold mark (on an autographed portrait of all things). There was also... See more
Company replied
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Review summary
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Excellent sportswear online store Great communication with the Customer service 💯 Always new in football stuff Match shirt and training wear Many options in different sports too li... See more
Well, I'm gobsmacked truly! Today, a response arrived and a refund. I didn't expect anything other than an exchange for a larger size but credit due, what Fanatics have done over the issue was out... See more
Company replied
Great quality product, comfortable, good size, decent discount, prompt delivery. One small critique is that the team logo wasn't embroidered as described, but it was a thick, heavy-duty transfer of go... See more
Company details
Written by the company
With a thirst for success both on and off the pitch, the Fanatics experience is By Fans, For Fans; we know what it means to you, whatever your team colours. Living and breathing every shot, score and save, our Fanatics squad excels at delivering a first-rate fan experience from kick-off to final whistle; providing supporters with consummate access to officially-licensed merchandise, at home, on the streets and in the stadium. Onside with the professionals and the leading leagues you love, our official Fanatics online store is home to the widest selection of fanwear in all of professional sport, fueling the passion that propels top teams and game-changing players to glory. A one-stop store that spans the sporting globe, from European heavyweights to the best of the US, our extensive range of authentic NBA, NFL, NHL, MLB, Soccer and Rugby apparel stretches from baseball caps and team-issued tees to classic polos and specialty jerseys, with soccer and rugby enthusiasts catered for at length. Capturing the character and colour of a matchday experience, Fanatics are unafraid to innovate to provide that winning touch, utilising the expertise that makes us frontrunners in our field. In pole position to create connections and enhance those famous wins, Fanatics are on hand around the clock to help you remember where you were - and what you were wearing - wherever your loyalties lie.
Contact info
Stake Hill 185, M24 2RN, Middleton, United Kingdom
- +44 (0)330.222.0386
- customer.service@fanatics-intl.com
- fanatics.co.uk
4.2
Great
4K reviews
Asks customers to review
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Easy to order and delivery was prompt…
Easy to order and delivery was prompt and on time. Well done!
15 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Fanatics UK
Hello Gary, Thanks for reaching out - I’m happy to help with this. I hope you're doing well. I've looked into your concern, and I'm sorry to hear that your order doesn't match the description on the website. I have reviewed your order and sent you an email to the email address that was on the order. We apologize again for the inconvenience, and we hope to hear from you soon. Sincerely, Sam
Great quality product
Great quality product, comfortable, good size, decent discount, prompt delivery. One small critique is that the team logo wasn't embroidered as described, but it was a thick, heavy-duty transfer of good quality, so it's a minor issue really. Happy overall with my purchase, I've used Fanatics a number of times over the years, and will continue to do so. Overall, a thumbs up.
18 June 2026
5 star
Return customer after my first purchase with Fanatics a few months ago. Highly recommended 👌
13 June 2026
Not received order
Not received order, no contact details live chat doesn't respond, no one replies to emails.
15 June 2026
Reply from Fanatics UK
Hi Ben, Thank you for taking the time to provide your feedback. I sincerely apologize for the issues you've faced with your order and our communication. I see you were able to connect with customer service. I will be following up with you via email to assist you further with this matter. I look forward to helping you. Regards, Stacy
Sent wrong item, no easy return process unless you pay
Ordered a plain shirt, sent me one with Stones 5 on the back. Went back online to return and their system says they sent me a Kane 9 top. Tried to ring up as recommended by the returns form and their office was closed, on a Friday, at 11am. Terrible service
15 June 2026
Reply from Fanatics UK
Hi Nathan, I sincerely apologize for the mix-up with your order and the difficulties you faced with our returns process and customer service availability. I will be contacting you directly to assist you further. Sincerely, Stacy
Tracksuit just stuffed in the bag looks…
Tracksuit just stuffed in the bag looks like a return, won't use again!
17 June 2026
Reply from Fanatics UK
Hi Kim,
I am very sorry you had some issues regarding your recent order. This is not the experience we want for our customers! I have contacted you via email to resolve these matters. I look forward to hearing back from you! -Sharon
Delivery Costs
Delivery was quick and on-time, however, paying for delivery and returns means I won’t shop with the brand again.
14 June 2026
Reply from Fanatics UK
Hi Adem,
Thank you for your review. I have contacted you via email to resolve these matters. I look forward to your reply and further assisting. -Sharon
From ordering to Quick shipping can't…
From ordering to Quick shipping can't fault this company daughter loves her new football top
17 June 2026
Lost & Lied to
No order update, tracking useless, chat agent was rude & lied about delivery..
Ok Stacy,
Please get in touch.. 🤷🏻♂️.
12 June 2026
Reply from Fanatics UK
Hello Mr. Russ,
Thank you for contacting our team and for taking the time to share your experience. I am truly sorry for the inconvenience and frustration you have encountered with your order.
I can confirm that our team has been working with you through an existing email thread regarding this matter. To ensure we provide the most accurate and timely assistance, please reply directly to that thread if you have any additional questions, concerns, or updates to share.
We genuinely appreciate your patience and the opportunity to make things right. Please know that your experience is important to us, and we remain committed to assisting you in any way we can. Warmest regards, Madison
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