Fanatics UK Reviews 

3,542
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 1,231 reviews, reviewers had a great experience with this company. Customers consistently praise the wide variety of products available, including many options for different sports and team merchandise. People frequently highlight the excellent quality of items, describing them as good and worth every penny. The delivery service is often noted for its speed and efficiency, with many orders arriving quickly and on time. Reviewers also appreciate the overall smooth and easy shopping experience, with many planning to reorder. However, some customers also noted issues with order fulfillment and delivery. Several people experienced significant delays, with items not arriving as expected or tracking information being unreliable. There were also instances where incorrect items were sent, or products arrived in a condition that was not new.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many customers expressing satisfaction with the quality... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising quick and prompt delivery,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the excellent quality... See more

Order

Customers had ambiguous experiences with order, with many reporting significant issues such as delayed or... See more

Service

People report positive experiences with service, often highlighting great service, price, and products.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great item that I ordered (signed 8x10 portrait) but they semi-folded it in a box instead of flat packing which left a permanent fold mark (on an autographed portrait of all things). There was also... See more

Company replied

Rated 5 out of 5 stars

Excellent sportswear online store Great communication with the Customer service 💯 Always new in football stuff Match shirt and training wear Many options in different sports too li... See more

Rated 5 out of 5 stars

Well, I'm gobsmacked truly! Today, a response arrived and a refund. I didn't expect anything other than an exchange for a larger size but credit due, what Fanatics have done over the issue was out... See more

Company replied

Rated 5 out of 5 stars

Great quality product, comfortable, good size, decent discount, prompt delivery. One small critique is that the team logo wasn't embroidered as described, but it was a thick, heavy-duty transfer of go... See more


Company details

  1. Sportswear Store

Written by the company

With a thirst for success both on and off the pitch, the Fanatics experience is By Fans, For Fans; we know what it means to you, whatever your team colours. Living and breathing every shot, score and save, our Fanatics squad excels at delivering a first-rate fan experience from kick-off to final whistle; providing supporters with consummate access to officially-licensed merchandise, at home, on the streets and in the stadium. Onside with the professionals and the leading leagues you love, our official Fanatics online store is home to the widest selection of fanwear in all of professional sport, fueling the passion that propels top teams and game-changing players to glory. A one-stop store that spans the sporting globe, from European heavyweights to the best of the US, our extensive range of authentic NBA, NFL, NHL, MLB, Soccer and Rugby apparel stretches from baseball caps and team-issued tees to classic polos and specialty jerseys, with soccer and rugby enthusiasts catered for at length. Capturing the character and colour of a matchday experience, Fanatics are unafraid to innovate to provide that winning touch, utilising the expertise that makes us frontrunners in our field. In pole position to create connections and enhance those famous wins, Fanatics are on hand around the clock to help you remember where you were - and what you were wearing - wherever your loyalties lie.


Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

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4.2

All reviews

(3,542)

1,249 reviews in the last 12 months

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Rated 4 out of 5 stars

Ordered 2 tops but one delivered…

Ordered 2 tops both the same but only one delivered.

Hi, had response from customer service who has re-issued my second missing top.

Thank you for yout help in resolving this

27 June 2026
Unprompted review
Rated 1 out of 5 stars

Destroyed items and no refund

Purchased two books, they arrived late, in a box with no addit9nal packaging. They were battered, scratches all over the cover and the back and corners of the books bent. Requested a refund still heard nothing, no response at all. The books were £30 each.
Use a better packing company.
Use a better delivery company.
Get better at dealing with complaints I'm a timely manner.

5 June 2026
Fanatics UK logo

Reply from Fanatics UK

Hello Rebecca, I appreciate you contacting us today. Let’s take a closer look together. I hope you're doing well. I've looked into your concern, and I'm sorry to hear that both of your Everton Parklife - A Celebration of Everton's Grand Old Lady, Goodison Park - Photographic Coffee Table Books were delivered in that condition. I have reviewed your order and sent you an email to the email address that was on the order. We apologize again for the inconvenience, and we hope to hear from you soon. Sincerely, Sam

Rated 1 out of 5 stars

I've been waiting for a parcel from you…

I've been waiting for a parcel from you for a whole month and I still haven't received it.😡😡😡 Order Number: 107-9226-3011
£189.94 (5 items) - Order Date: 05/06/

20 June 2026
Fanatics UK logo

Reply from Fanatics UK

Hello Sergei, Thanks for bringing this to our attention — I’m ready to take a closer look. I hope you're doing well. I've looked into your concern, and I'm sorry to hear your order has not yet been delivered. I have reviewed your order and sent you an email to the email address that was on the order. We apologize again for the inconvenience, and we hope to hear from you soon. Sincerely, Sam

Rated 1 out of 5 stars

Did not refund me properly

Did not refund me properly! For sending me the wrong item! Stole my money

19 June 2026
Fanatics UK logo

Reply from Fanatics UK

Hello James, I’m glad you reached out so we can work through this. I hope you're doing well. I've looked into your concern, and I'm sorry to hear you have not been refunded properly. I have reviewed your order and sent you an email to the email address that was on the order. We apologize again for the inconvenience, and we hope to hear from you soon. Sincerely, Sam

Rated 1 out of 5 stars

Order placed but never shipped

I placed an order for stadium shirts on 13 June hoping to gift some and be able to wear them for the World Cup. 12 days later the order still has not shipped despite me following up with customer services. Don’t buy from them it seems like a scam!

25 June 2026
Unprompted review

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